Front Office Agent

2 months ago

New York, New York, United States Paramount Hotel Full time

Front Desk Agent –
The Overview

At Paramount, we are obsessed in delivering outstanding service through
a personal touch. As a Front Desk Agent, you must be part of ensuring that the
Front Office department is run smoothly ensuring that there is a relentless
desire to "wow" our customers at every opportunity, ensuring that customers'
needs are exceeded.

Who Are We

Generator is on a
journey. Appropriate, given that we're a shared accommodation lifestyle brand.
The journey began in London, swung through a heap of European capitals on its
way to dominating the world. Generator burst onto the scene in the Americas with
the launch of Generator Miami and Washington DC and most recently took aim at
the country's biggest markets (NYC, LA, Miami and Chicago) with the acquisition
of Freehand Hotels.

No biggie. Fast Company named us one of the top 50 most innovative global companies.
We, of course, agree.

Our spaces are safe and
seriously social, in the proudest part of the beating heart of the cities we
love. Cultural action, creative pulse and an outstanding way to waste some of
the finite time the universe has given you - that's what Generator offers.
Holds true for staff and visitors equally, and while chic design is always the
backdrop, every Generator in every destination reflects the unique beat of that
city's heart.

BEING YOURSELF is the key to bringing the Generator story
and brand to life.

About Paramount
Hotel New York

Paramount Hotel is a New York City landmark located
just steps from Times Square. Constructed in the French Renaissance style by
Thomas W. Lamb in 1927, the building reflects the theatrical character of its
neighborhood. The bustle of the street disappears as you step inside - with its
two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it
sets the stage for a hip, indulgent experience. Recently updated but retaining
its historical charm, the Paramount Hotel is standing out – as the only hotel
near Broadway NYC with genuine personality.

Kind of a "no brainer" to take this iconic hotel
with us on our Generator journey. While
making sure to keep its rich character - we are giving it the best parts of our
Generator DNA in order to transform this into a social driven, loud and
welcoming community hot spot (with some kick-ass parties & events, of
course).

What's the job?

Nuts And Bolts Of The Job
  • Take
    ownership of the guest journey to ensure that you continuously raise the bar
    and create a truly unique Generator experience
  • Know
    your guests and have a passion for independent travel and the road less
    travelled
  • Demonstrate
    a passion for delivering outstanding customer service
  • Be part of a great team within your department that get Generator and
    want to be themselves
  • Make sure our service and approach embody the Generator brand and
    culture at all times
  • Know your city, its cafés, bars and restaurants, its art, its music
  • Ensure you comply with all company policies you have been trained on,
    which may include Fire Training and Health & Safety and Food Hygiene
  • Be Responsible for all cash handling whilst you are on duty
  • Correctly administer the Close of Shift procedures every shift with
    100% accuracy and consistency

Naturally this is not intended as an
exhaustive list of duties. Other duties as may be reasonably required will form
part of this job description.

What's
In Your Dna
  • Always
    love our guests
  • Passionate
    for the hospitality and the youth travel market
  • Be the
    life the party
  • Be
    really, really organised
  • Keep
    cool when the pressure hits
  • Enjoy a
    super-fast pace
  • Understand
    this is a business, be passionate about maximising revenue
  • Be
    creative, innovative and digitally smart
Your Rock Star Experience
  • Experienced
    within a front office hospitality environment
  • Experienced
    working with a Property Management System
  • Flexible
    with regards to shifts available per week (mixture of morning and evening
    shifts)
Our Global Benefits
  • Birthday holiday
    in addition to your yearly holiday allocation
  • Fertility
    Treatment Support Leave - up to three days' paid leave in any one year for an
    employee to undergo fertility treatment
  • Employee Bounty
    Program providing opportunities to earn generous financial rewards for new hire
    referrals with no cap on number of referrals made
  • Company
    contribution towards gym membership fees for all eligible employees – look
    good, feel good, work good
  • Ideas Award -
    Quarterly award to double gross basic salary for 1 month to employee with most
    valuable suggestion/feedback
  • 2 free nights'
    accommodation across any of our Generator x Freehand properties globally
  • Reduced room rates
    for staff as well as friends and family members (we operate in several
    locations across Europe & US so your next holiday is sorted)
  • International
    career opportunities so you can travel the world while working with us
    (win-win)
  • Social events,
    celebrations calendar & various employee recognition schemes – we never
    ever need an excuse to let our hair down
  • Online learning
    tools to help you develop, learn and grow
So You Think This Might Be You?

That's cool. Send us your application in English, preferably via email.
If you've got questions call us, or check where you
may well find the answers to life, the universe and everything, including why
there are no penguins at the North Pole. We look forward to hearing from you.

Employment
Requirements: Employees must be able to furnish necessary
identification providing eligibility to work in the United States as defined in
the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee
must complete and submit an Employment Eligibility Verification (Form I-9) at
the start of employment. This position does not offer sponsorship of Work
Visas.

Generator x
Freehand is an Equal Opportunity Employer and Drug Free Work Place.

Join Us
and help us achieve our Vision

Source: Hcareers

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