Assistant Front Office Manager
1 month ago
Description:
The main purpose of the Assistant Front Office
Manager is ensuring the smooth operation of the hotel front desk. To be responsible in directing, coordinating,
and monitoring the overall Front Office operation as directed by the Front
Office Manager. To direct the Front
Office operation in the absence of the Front Office Manager.
Essential Functions:
Assist the Front Office Manager with setting up the Front Office training tools such as job descriptions,standards and procedures, and training plans as a guideline for the Front
Office Operation.
Assist the Front Office Manager to select, hire, and train staff to meet the Hotel
Standards of Service.
To assist the Front
Office Manager in supervising, organizing, directing, and coordinating, the
staff and activities of the Front Office.
Do a daily inspection
and control to all Front Office sections at least 60% of the time.
Ensure that Front Office Agents perform their
daily duties according to required standards.
Check and ensure that
consistency in the service for the guest is maintained from the reservation
stages to the final departure.
Authorize the acceptance
of travelers checks, cash advance, rebates, paid outs, and refunds on the basis
of established procedures.
Monitor and control
guests' credit status to ensure that payment is collectable and received on
time.
Perform a regular follow up for
pending payments to ensure that they are collected.
Education
and Experience:
Previous experience in a similar hotel position is required.
Requires a minimum of 1
year of supervisory experience.
Position requires a varied work schedule that may
include evenings, nights, and weekends.
Computer skills required including: Word and
Excel.
Clear concise written and verbal communication
skills.
Strong organizational skills.
Source: Hospitality Online
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