Ticket Resolution

4 weeks ago


Detroit, Michigan, United States teamworkonline Full time

ABOUT US:

The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values hustle and conviction.

Ford Field, the home of the Lions since 2002 in the heart of Detroit, is part of a vibrant sports and entertainment district featuring all four major professional sports franchises. Ford Field is also home to a dedicated and passionate multi-generational fan base reflective of the innovation, creativity and drive synonymous with Detroit.

Under the leadership of Sheila Hamp, the great granddaughter of Henry Ford, the Lions have ushered in an era of rebirth focused on creating an inclusive and equitable experience for employees, partners and fans. Building off the rich and diverse history of the city, the Lions embrace transparency and value contribution from all areas of the organization. We believe in the power of a pride, and acknowledge winning together takes understanding, acceptance, and teamwork. We believe in our "we" culture and are committed to building a new tradition that Detroit and Michigan can be proud of.

One Pride. For All.

Ford Field Management and the Detroit Lions currently need Ticket Resolution - Event Day staff. This is a part-time position, based out of the Ford Field stadium located in Downtown Detroit.

ABOUT THE ROLE:

The Ticket Resolution- Event Day position will be the first point of contact for all in-person customer service ticket authentication support during entry to Ford Field events. This position will provide exceptional in-person ticket services support while quickly completing any required ticket delivery and barcode authentication research at event entry. This position will serve as a primary point of contact for all stadium operations support staff regarding handheld ticket scanning equipment and general ticketing inquiries.

ESSENTIAL FUNCTIONS (including, but not limited to):
The Ticket Resolution-Event Day position will have daily responsibilities including, without limitation, the following:

  • Will work directly with Ticket Office Supervisors (Ticket Services & Ticket Fulfillment and Distribution) to ensure that all ticketed fans have an enjoyable experience at gate entry
  • Efficiently and proactively facilitate in person customer/client services at gate entry
  • Primary point of contact for all in person customer service ticket authentication support during event entry
  • Complete required ticket authentication research
  • Efficiently troubleshoot, resolve and document ticket delivery/scanning service cases at the entry gate
  • Ensure escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and management
  • Demonstrate proactive awareness of ticket entry activity to ensure proper staff coverage throughout the duration of the event
  • Assist with handheld scanner distribution, collection, and hardware auditing post-event

NONESSENTIAL FUNCTIONS:

  • Ability to make decisions during high-pressure situations
  • Maintain organization of tasks and event documents
  • Ability to work well with people; must have exceptional interpersonal skills
  • Must demonstrate a high level of technological competency and proficiency on the ticketing software
  • Attention to detail, organized, and a general understanding of basic accounting principles
  • Must be able to work a flexible schedule including evenings, weekends, and holidays
  • Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to ensure event minimum availability requirements of 75% are maintained
  • Will accept other responsibilities and duties required by the supervisor consistent with the objectives and essential functions of this position. Such responsibilities shall be incorporated into the position description if they are ongoing.

WHAT WE'RE LOOKING FOR:

  • High school and/or GED required. College degree or equivalent professional experience preferred
  • Exceptional customer service, interpersonal, and writing skills
  • Experience and training in retail or professional, very desirable
  • Working knowledge of Microsoft Office products
  • A high degree of technological competence and point of sale experience required
  • Requires a friendly, outgoing personality with genuine enjoyment in interacting with and helping fans as we strive to deliver the best guest experience to all Ford Field guests
  • Ability to respond effectively to the most sensitive inquiries or complaints
  • Must be reliable and exhibit commitment to meeting both the work schedule and job requirements
  • Experience in customer service and guest relations
  • Excellent oral and written communication skills
  • Ability to speak in a professional manner via telephone/in person with guests, fans and staff
  • Required to be available for a minimum of 75% of all events at Ford Field, with scheduled event day shifts of roughly five hours

TO APPLY:


To apply, please submit a copy of your resume along with a cover letter detailing your interest and related experience to the position.

Due to the high volume or resumes received, we regret that we are unable to update candidates on the status of their application. Those selected for further consideration will be contacted. Please no phone calls or emails.


  • FSO Team Lead

    5 days ago


    Detroit, Michigan, United States eTeam Inc Full time

    About the RoleWe are seeking a highly skilled FSO Team Lead to join our team at eTeam Inc. As a key member of our organization, you will be responsible for leading a team of technical professionals and driving the delivery of exceptional field services.Key ResponsibilitiesTeam Leadership: Manage a team of 10+ resources, providing guidance, support, and...


  • Detroit, Michigan, United States Verdant Tcs Full time

    Job Description**Job Summary:**We are seeking a highly skilled and motivated Help Desk Technician to join our team at Verdant TCS. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior engineers.Key Responsibilities:Technical...


  • Detroit, Michigan, United States Verdant Tcs Full time

    Job Description**Job Summary:**We are seeking a highly skilled and motivated Help Desk Technician to join our team at Verdant TCS. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior engineers.Key Responsibilities:Technical...


  • Detroit, Michigan, United States Juno Search Partners - Open Positions Full time

    Job OverviewJuno Search Partners, a distinguished women-founded and women-led talent solutions firm, specializes in connecting top-tier candidates across various sectors including accounting, administrative, finance, human resources, legal, marketing, operations, and technology. We are currently seeking a dedicated individual to join our team in a service...

  • IAM Engineer

    1 month ago


    Detroit, Michigan, United States Insight Global Full time

    Job DescriptionInsight Global is seeking a Identity & Access Management Engineer (CIAM) to join a large financial services client in Detroit, MI or Charlotte, NC. This person will be responsible for helping manage the Radiant Logic platform, resolving tickets for data issues, and providing solutions for a backlog of incident reports across the organization....


  • Detroit, Michigan, United States Digital Technology Solutions Full time

    Job Summary:Digital Technology Solutions is seeking a highly skilled Workday Technical Consultant to join our team. As a Workday Technical Consultant, you will be responsible for supporting the implementation, configuration, and ongoing maintenance of Workday HCM and Reporting solutions.Key Responsibilities:Serve as the Workday HCM and Reporting system...


  • Detroit, Michigan, United States Digital Technology Solutions Full time

    Job Description:Role Summary:Digital Technology Solutions is seeking a highly skilled Workday Technical Consultant to join our team. As a key member of our HR Digital Solutions - Workday team, you will be responsible for providing technical support and expertise to our clients and internal business partners.Key Responsibilities:Serve as the Workday HCM,...


  • Detroit, Michigan, United States ServiceTec Full time

    Job OverviewPosition: Service Desk TechnicianSalary: $50,000 - $55,000 annuallyLocation: Detroit Metropolitan Wayne County Airport (DTW)Position SummaryServiceTec, a prominent provider of managed IT services in the aviation sector, is seeking a dedicated Service Desk Technician. This role is ideal for individuals who thrive in dynamic environments where...


  • Detroit, Michigan, United States ServiceTec Full time

    Job OverviewPosition: Service Desk TechnicianSalary: $50-$55k annuallyLocation: Detroit Metropolitan Wayne County Airport (DTW)ServiceTec, a premier provider of managed IT services in the aviation sector, is seeking a dedicated Service Desk Technician. This role offers an exciting opportunity to engage in a dynamic work environment where each day presents...


  • Detroit, Michigan, United States Resource Informatics Group Inc Full time

    Job OverviewWe hope this message finds you well.Wishing you a prosperous new year ahead.We are currently seeking a qualified candidate for an urgent position. Below are the details of the opportunity. We look forward to your interest.Position: SAP Production Planning Consultant with Advanced APO ExpertiseLocation: United StatesCompensation: Competitive...


  • Detroit, Michigan, United States TEKsystems Full time

    Job Type: Full-TimeAbout Us: Client is a dynamic and innovative company dedicated to providing top-notch IT solutions. We pride ourselves on our commitment to customer satisfaction and our supportive work environment.Job Description: We are seeking a motivated and customer-oriented Helpdesk Support Specialist to join our team. The ideal candidate will be...


  • Detroit, Michigan, United States ServiceTec Full time

    Job OverviewPosition: Service Desk TechnicianSalary: $50-$55k annuallyLocation: Detroit Metropolitan Wayne County Airport (DTW)ServiceTec, a prominent provider of managed IT services tailored for the aviation sector, is seeking a dedicated Service Desk Technician. This role is ideal for individuals who thrive in dynamic environments where each day presents...


  • Detroit, Michigan, United States Tata Technologies Full time

    Position: Autodesk Software Support ConsultantLocation: Detroit, MIEmployment Type: Full Time / Permanent RoleQualifications: Bachelor's Degree in EngineeringExperience: 1-3 years of experience with Autodesk applications (such as AutoCAD, Inventor, Fusion, PLM, etc.). During your onboarding at Tata Technologies, you will have the chance to achieve Autodesk...


  • Detroit, Michigan, United States Detroit Institute of Art Full time

    JOB TITLE: Visitor Experience Associate II DEPARTMENT: Visitor Experience REPORTS TO: Supervisor, Visitor Experience CLASSIFICATION: Full-Time, Non-Exempt REMOTE WORK ELIGIBILITY: Museum - Based SCHEDULE: Contingent Hours GENERAL SUMMARY Under the supervision of the Supervisor and Manager, Visitor Experience , the Visitor Experience Associate II demonstrates...


  • Detroit, Michigan, United States Percepta Full time

    DescriptionAt Percepta, we bring first-class service across each market we support. As a Customer Experience Operations Supervisor in the Detroit, MI Corktown Area , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be DoingThe Customer Experience...

  • Controller

    3 months ago


    Detroit, Michigan, United States teamworkonline Full time

    Job Summary:The Controller is responsible for overseeing, organizing, planning, directing and evaluating the accounting and finance functions for the Detroit Red Wings. This includes the following functions: accounting, internal and external financial reporting, accounts payable, accounts receivable, forecasting, financial analysis, variance analysis, and...

  • Ticket Resolution

    3 months ago


    Detroit, United States teamworkonline Full time

    ABOUT US:  The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values hustle and conviction.   Ford Field, the home of the Lions since 2002 in the heart of Detroit, is part of a vibrant sports and entertainment district featuring all four major professional sports franchises. Ford Field is also home...

  • Ticket Office Lead

    3 months ago


    Detroit, United States teamworkonline Full time

    ABOUT US:  The Lions, much like the city and community they represent, are built on a blue-collar work ethic that values hustle and conviction.   Ford Field, the home of the Lions since 2002 in the heart of Detroit, is part of a vibrant sports and entertainment district featuring all four major professional sports franchises. Ford Field is also home...


  • Detroit, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Position: Ticket Sales and Experience Manager - Michigan Panthers Reporting To: Director of Ticket Sales and Experience - Michigan Panthers Location: The candidate must live within the...


  • Detroit, United States XFL Properties LLC Full time

    Job DescriptionJob DescriptionPosition: Ticket Sales and Experience Manager - Michigan PanthersReporting To: Director of Ticket Sales and Experience - Michigan PanthersLocation: The candidate must live within the Detroit, Mi area. About the United Football LeagueThe United Football League (UFL) is the premier professional spring football platform, formed by...


  • Detroit, United States PetDesk Full time

    Job DescriptionJob DescriptionAbout the roleThe Product Support Specialist is a remote position that responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls. Interpersonal skills, positivity, and technical product/service knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns. This...


  • Detroit, United States PetDesk Full time

    Job DescriptionJob DescriptionAbout the roleThe Product Support Specialist is a remote position that responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls. Interpersonal skills, positivity, and technical product/service knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns. This...

  • Cashier

    1 month ago


    Detroit, United States PIERCE MONROE & ASSOC LLC Full time

    Job DescriptionJob DescriptionThe cashier position is critical to the daily ticket processing operation in Detroit. This position is directly responsible for all incoming payments made in person to the City of Detroit Parking Violations Bureau, where a citizen has admitted responsibility and wishes to make restitution. At the close of daily business,...


  • Detroit, United States Dykema Full time

    Dykema Gossett PLLC, a leading national law firm, is recruiting for a Technology Services Analyst in our Detroit office. The Technology Service Analyst serves as a member of the Support Services team. The Technology Service Analyst is responsible for providing technology set-up and end user support in the office, including troubleshooting and resolving...


  • Detroit, United States Resource Informatics Group Inc Full time

    Job DescriptionJob DescriptionHope you are doing well.Hope you had a great holiday season and Wish you a very happy new year to you and your family.We have below urgent position in Detroit, MI. Below are the more details on it. Let me know your interest. Thank you !!  Title: SAP PP Consultant with APO SkillsStart Date: 12/23/2019End Date:...

  • Help Desk 1

    1 week ago


    Detroit, United States Stafford Gray Full time

    This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option.Offered Candidate must follow Detroit Public Schools Community District COVID-19 safety guidelines which requires weekly testing, and a mask to be worn onsite. Position Summary: As a significant member of the Technology Division’s Client Services team,...

  • Help Desk 1

    1 week ago


    Detroit, United States Stafford Gray Full time

    Job DescriptionJob DescriptionThis person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option.Offered Candidate must follow Detroit Public Schools Community District COVID-19 safety guidelines which requires weekly testing, and a mask to be worn onsite. Position Summary:As a significant member of the Technology...

  • Workday Consultant

    3 weeks ago


    Detroit, United States A-Line Staffing Solutions Full time $45 - $52

    Job DescriptionJob DescriptionTitle: Workday HCM ConsultantWork Location: Charlotte, NC or Detroit, MI or Jacksonville, FL (Hybrid preferred but will consider remote candidates for the right candidate)This is NOT a C2C PositionPay Rate: $ 45-52/hr W2Top Three Skills: - Workday experience – Specifically with the Talent and Performance module. Would also...

  • Systems Engineer 1

    20 hours ago


    Detroit, United States Wayne County Government Full time

    +-----------------------------------------------------------------------+ | | | | | The Charter County of Wayne is Michigan's first and largest County! | | Home to 34 cities and nine townships; from Rockwood to Livonia, from...


  • Detroit, United States Diverse Lynx Full time

    Job Title: DataPower Support Engineer LocationLouisville, KY- Remote Duration: Full Time-Only Job Description : Technical/Functional Skills IBM DataPower, IBM APIC Good to have: APIGEE Edge and experience with logging tools like Splunk Experience Required • DataPower services like MPGW and WS-Proxy. • TLS Crypto Profiles and Certificates. • TLS...

  • Help Desk 1

    1 week ago


    Detroit, United States GSK Solutions Full time

    Job DescriptionJob DescriptionJob Title: Help Desk 1 (Onsite) Location: Detroit, MI Duration: 1 Year with possible extension. Pay Rate: $23/hr on C2C / 1099 Interviews: MS TEAMS Video with integrated audioPosition location: This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option. Offered Candidate must follow...

  • Help Desk

    7 days ago


    Detroit, United States Rose International Full time

    Minimum Qualifications:Bachelor's degree in Information Technology, Business Administration or related discipline.CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.Minimum of three (3) years'' experience in a technical support or help desk role, preferably in an educational environment.Required Technical...


  • Detroit, United States TEKsystems Full time

    Job Type: Full-Time About Us: Client is a dynamic and innovative company dedicated to providing top-notch IT solutions. We pride ourselves on our commitment to customer satisfaction and our supportive work environment. Job Description: We are seeking a motivated and customer-oriented Helpdesk Support Specialist to join our team. The ideal candidate...

  • Chemical Operator I

    3 months ago


    Detroit, United States Quaker Houghton Full time

    Job DescriptionJob DescriptionAbout UsAt Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal...


  • Detroit, United States Dynatrace Full time

    Job DescriptionJob DescriptionCompany DescriptionDynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software...


  • Detroit, United States Dynatrace Full time

    Company Description Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and...