Ticket Sales Experience Manager
3 weeks ago
Reporting To: Director of Ticket Sales and Experience - Michigan Panthers
Location: The candidate must live within the Detroit, Mi area.
About the United Football League
The United Football League (UFL) is the premier professional spring football platform, formed by the merging of the XFL and USFL in 2024 under the combined ownership of RedBird Capital Partners, FOX, Dany Garcia and Dwayne Johnson. The UFL has eight teams in Arlington (TX), Birmingham (AL), Detroit (MI), Houston (TX), San Antonio (TX), Memphis (TN), St. Louis (MO), and Washington D.C.
About the Position
This position is responsible for assisting in driving new business through the sale of ticket packages, including season tickets, group tickets, and premium seating for the Michigan Panthers. This position will be based in the respective UFL team market and will report directly to the team’s Director of Ticket Sales and Experience.
What you will do
Sell UFL ticket packages for the Michigan Panthers.
Generate sales through deposit holders, existing leads, as well as develop leads through personal prospecting, referrals, networking, social selling and effective research
Create and develop new business by regularly pitching prospective clients through virtual presentations, face to face meetings, phone prospecting, social selling and group presentations at events
Participate and lead activities at UFL team, and partner events to support ticket sales efforts and promotional initiatives with purpose of selling, networking, gathering leads and meeting new prospects
Regularly seek and attend community, chamber of commerce and other organizations
Effectively handle incoming sales calls from prospective clients for all ticket sales products
Effectively follow up with customers and prospective customers in order to build relationships to help drive business meet and exceed assigned sales goals for all ticket products
Meet and exceed excellent customer service expectations managing a client base of 200 - 400 accounts over the course of the sales cycle from onboarding through the renewal process
Effectively and enthusiastically execute game day activations to provide fans with access and experiences (ie. access to the field, support player autograph sessions, youth clinics, mini games, etc.)
Regularly produce accurate updates on prospecting activity, sales performance, outside appointments and event recaps through the use of Salesforce CRM system
Point of contact for individual business to UFL team and league level management
Contribute positively to a competitive sales team culture and actively participate in sales team meetings and training sessions
Represent the UFL, the team and other partners professionally, with integrity, credibility and good judgment
What you will bring
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree or equivalent experience required
Minimum of 2-years outbound sales experience
Premium and/or ticket sales experience in the sports and entertainment industry preferred
Minor League or start-up sports and entertainment experience preferred
Experience with Microsoft Office and Google Suite products required
Experience with servicing customers preferred
Experience with CRM system, Salesforce preferred
Experience with a ticketing system - Ticketmaster/Archtics preferred
Knowledge/Skills/Abilities
Ability to maintain professional behavior and appearance
Ability to demonstrate uncompromised judgment and discretion to protect the confidentiality/privacy of others, as well as company documents and records
Strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills
Outstanding customer service and interpersonal communication skills
Solid judgment and interpersonal effectiveness
An interest and ability in serving others as one of the primary functions of their job
Be self-directed and able to work independently
Flexible and reliable team player, both within their department and within the company as a whole
Possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills
Possess a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives
The ability to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
Strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Additional Details
- Please note, the location of this role must be within the Detroit area.
- The role is hybrid, works in a remote office and/or an office environment and will be expected to attend all games and events throughout the entire year
- Position may require periods of sitting at a desk, frequent bending, moving, lifting, and carrying material weighing up to 20 pounds.
- Ability and willingness to work proactively at events sponsored by the UFL, partner organizations and other grassroot opportunities to promote the UFL team in the selected market and develop new business and fan relationships
- Local travel to appointments and event
- Minimal Travel (
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