Workday Implementation and Support Professional

6 days ago

Detroit, Michigan, United States Digital Technology Solutions Full time

Job Summary:

Digital Technology Solutions is seeking a highly skilled Workday Technical Consultant to join our team. As a Workday Technical Consultant, you will be responsible for supporting the implementation, configuration, and ongoing maintenance of Workday HCM and Reporting solutions.

Key Responsibilities:

  • Serve as the Workday HCM and Reporting system expert and support the functional lead in the day-to-day support of business processes, reporting, security, and dashboards to ensure consistent, high-quality business operations.
  • Enhancement Work:
    • Understand Agile Methodology and have working knowledge of JIRA.
    • Participate in working sessions and meeting cadences with clients and Portfolio Management to gather, understand, and analyze business requirements.
    • Architect the Workday solution to ensure that all work streams are cohesive and cross-functional impacts are considered and mitigated.
    • Provide subject matter expertise to aid in decision making related to the functional solution.
    • Provide the project delivery & functional leads with status updates and keep them apprised of overall project status.
    • Provide consultation and technical support for HR functions including HRIS, with a strong focus in Talent, Performance, and Learning.
    • Serve as the subject matter expertise for Annual Performance Management cycles (mid-year, yearly, etc.) and address related tickets in a timely manner.
  • Process Support:
    • Working knowledge of ServiceNow and operate within the SLAs when addressing tickets closure with detailed notes.
    • Ensure system compliance with data security and privacy requirements.
    • Provide technical support, troubleshooting, and guidance to users.
    • Operate within the SLA for ticket closure and update ServiceNow with all notes.
    • Partner directly with Workday for issue escalations, system defects, and resolutions.
    • Maintain optimal function of the HRIS through continuous development, maintenance and R2 to applications, systems, and modules; collaborate with leadership and People Operations to identify needs and then recommend and implement solutions/best practices.
    • Ensure the security, scalability, reliability of HRIS, including managing priorities and balancing demand in a rapidly changing environment.
    • Maintain data integrity, system documentation, and aligning HRIS with business needs.
    • Perform knowledge share sessions with fellow members of the HR Digital Solutions team and document processes, where needed.

Requirements:

  • 2+ years of consulting experience.
  • 1 Full lifecycle Workday Implementation.
  • Minimum 4 years' experience in Workday.
  • Experience as a Report Writer, with the ability to design and create custom reports and dashboards.
  • Workday Partner or PRO certification (HCM, Reporting, Security, Talent & Performance, and/or Learning) strongly preferred.
  • Strong working and configuration knowledge of Workday configuration, EIBs, including business process design, configuration, calc fields, and condition rules.
  • Risk Adverse and support Risk Framework.
  • Excellent written and verbal communication skills; comfortable fielding difficult questions.
  • Project management skills including organization, prioritization, and time management; ability to juggle short-term and longer-term initiatives; ability to reprioritize accordingly to meet immediate needs.
  • Experience with JIRA, ServiceNow, Excel, PowerPoint, and Outlook.
  • Experience coaching, training, or mentoring others.

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