Public Area Attendant

4 weeks ago


Boston, Massachusetts, United States The Langham Boston Full time

Key Responsibilities:

Maintain cleanliness of public areas in Front and Heart of House. This will include, but not limited to: public bathrooms, hotel exit/entrance, lobby, hallways, business center, various offices, employee common spaces, etc.;
The main activities will include, but not limited to: vacuuming, sweeping, mopping, cleaning and stocking public bathrooms, dusting, polishing furniture, etc.;
Respond to guest requests (e.g., deliver/pick up items, etc.);
Fully and correctly utilize task assignment device (HotSOS) to accept requests, update progress and prioritize completion of tasks;
Provide service with poise. Greet all guests on guest room floors with a smile and according to Langham and FORBES service standards;
Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions;
Follow all safety and sanitation policies and Connect sustainability procedures.
Report any suspicious persons, activities or items to Housekeeping Supervisors/Managers or Security team;
Report any maintenance/upkeep deficiencies;
Report all lost and found items to the appropriate department;
Properly and safely utilize the assigned master keys;
Properly and safely use all assigned tools, equipment and uniforms;
Carry out other duties and tasks as assigned by Supervisor/manager
Qualifications:Previous janitorial experience preferred.
Previous experience at a 4-5-star hotel/resort preferred.
Must be able to move objects weighing up to 50 pounds.
Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests.
A great attitude is required, with ability to work weekends/holidays.
Legally authorized to work in the United States.
For more information about the property, please visit:

Source: Hospitality Online



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