![Toshiba America Business Solutions, Inc.](https://media.trabajo.org/img/noimg.jpg)
Senior Regional Service Specialist
2 months ago
Exciting Opportunity as Senior Regional Service Specialist (Remote)
Competitive Annual Salary Range: $80,000.00 to $88,000.00 based on experience
Toshiba America Business Solutions, Inc. (TABS) is currently seeking a Senior Regional Service Specialist to join their dynamic team.
When you join Toshiba Business Solutions, you become part of a global powerhouse with a remarkable 150-year heritage. Beyond copiers, Toshiba leads the industry in digital displays, document security, and software solutions. Our focus is on helping businesses print smarter, enhance security, streamline workflow, and improve communication.
Role Overview:
As the Senior Regional Service Specialist, you will provide comprehensive technical support and expertise for Toshiba products to Dealer/Distributors and end users. Your responsibilities will include translating customer needs into effective technical solutions, delivering training, and ensuring a smooth customer experience.
Key Responsibilities:
- Offer technical support for problem resolution across all Toshiba products
- Provide instruction and guidance to Dealers and Distributors to enhance their understanding and resolution of technical issues
- Assess problems, provide training, and document data to support management decisions
- Deliver formal technical training to certify Dealer/Distributor Staff
- Develop training content and collaborate on enhancing product education
- Stay updated on the latest technology in the industry
- Conduct visits to address technical matters and document accordingly
- Support Dealer related issues and escalate when necessary
- Manage EID products and report on equipment condition
- Support the Client Services Team in resolving device performance issues
- Complete other assigned duties as needed
Requirements:
- Bachelor's Degree or Equivalent
- Minimum of 5 years of Technical Engineering experience
- Strong communication skills and ability to provide effective technical guidance
- Proficiency in Microsoft Office and basic computer hardware knowledge
- Ability to travel extensively and work autonomously
- Demonstrated time management and customer service skills
- Professional appearance and demeanor
Toshiba America Business Solutions, Inc. offers a comprehensive benefits package including:
- Health coverage (medical, dental, & vision)
- Employee Assistance Programs
- 401(k) plan with company match
- Life insurance and other benefits
- Pet Insurance and Employee discounts
- Generous paid holiday schedule and vacation days
If you are a qualified applicant interested in this position, we encourage you to apply. Toshiba America Business Solutions is an equal opportunity/affirmative action employer.
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