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Spa Service Specialist

2 months ago

Lake Forest, California, United States Hasm & Fs Inc Full time
Job Overview

Hand & Fs Inc is in search of a Spa Service Specialist. In this pivotal role, you will play an essential part in ensuring that our clients' experiences in our spa are nothing short of exceptional. The primary qualifications and responsibilities for this position include, but are not limited to:

  • Effectively communicate promotional offers and service options to clients
  • Educate clients on membership benefits and drive sales, including achieving sales targets and incentives
  • Deliver outstanding customer service to members and guests
  • Warmly welcome and greet members and guests upon their arrival
  • Manage phone inquiries, schedule appointments, and facilitate the sale of memberships, gift cards, and service upgrades
  • Adhere to proper filing protocols and maintain organized records
  • Promote the health and wellness advantages of massage therapy
  • Uphold a professional and tidy work environment and appearance
  • Exhibit a positive and energetic demeanor
  • Collaborate effectively as a team player
  • Carry out various other tasks as assigned

Benefits:

  • Competitive hourly wage supplemented by commissions and bonuses
  • Flexible work schedules
  • A professional and safe workplace
  • Employee discounts on services
  • Employee rewards program and referral bonuses
  • Engaging contests and incentives

Qualifications:

  • At least 2 years of experience in Sales or Customer Service
  • Proficient in Microsoft Office applications, with training provided for Millennium and basic accounting principles
  • Excellent personal presentation and strong verbal and written communication skills
  • Ability to manage stressful situations with professionalism and multitask effectively while maintaining focus on the guest experience
Company Overview

Hand & Fs Inc operates numerous spas across the United States and Canada. Founded in 2005 by a dedicated physical therapist, the company is committed to delivering tailored massage, facial, and hair removal services to meet individual client needs.

Our guiding principle is straightforward: consistently provide the highest quality professional massage and facial services at accessible prices, available seven days a week. Clients entering Hand & Fs Inc will be immersed in calming aromas and sounds, allowing them to leave behind the stresses of their busy lives. Our spas offer luxurious experiences suitable for both newcomers and seasoned spa-goers, with convenient hours and a variety of treatment rooms, including private spaces designed for couples.