Business Operations Coordinator II

Working Location: PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ​​

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus ) .

**Please note: All correspondence will be sent from our Olympus domain ). If you receive correspondence from an entity other than , it is likely not legitimate.

Job Description

The Business Operations Coordinator II position provides operational support and management of the order-to-cash processes for the Olympus domestic and global markets. The coordinator is responsible for the fulfilment activities related to order management, affiliate complaint processing, customer master requests, inbound and outbound supply chain support. This position monitors, transacts and manages open orders to meet business operations targets, customer expectations and company goals through coordination primarily with Supply Chain, International Regulatory, Customer Facing Operations, Integration Project team, Marketing, Sales, Distribution, Logistics and Trade Compliance. The Business Operations Coordinator II is the liaison between third party vendors, internal clients, and the Olympus International Units such as Olympus Europa, Olympus Japan sites, Olympus Hong Kong, Olympus Singapore, Olympus India, Olympus China, Olympus Latin America Division and Olympus Canada. All tasks must be performed with accuracy and data integrity for proper application of Sales Revenue and to ensure J-Sox Compliancy.

Job Duties

• Manage international and domestic affiliate orders within the Olympus manufacturer (OSTA) and sale distribution (OCA) sites.
• Create, maintain, and execute sales orders, return orders, debits, credits, and deliveries related to the life cycle of an order.
• Coordinate and provide direction on inbound and outbound transactions between Olympus distribution centers, vendors, and internal customers.
• Investigate and facilitate international customer master account requests for creations, changes and/or deactivations between internal stakeholders.
• Facilitate material and transfer price request for the Olympus affiliate entities.
• Proactively communicate with stakeholders on order status, backorders, estimated shipment dates, order tracking and invoicing of sales orders.
• Investigate and research daily open orders, resolve data errors and discrepancies by performing necessary steps to ensure order fulfilment and/or completion of task.
• Perform receiving transactions and reconciliations against drop ship purchase orders, drop ship returns, and virtual return material authorization orders.
• Coordinate with Market Quality on the creation of international complaint orders.
• Create proforma invoices for international distribution from third party warehouses and work with Trade Compliance department on import and/or export requirements.
• Investigate and facilitate international shipping incident reports and claims.
• Adhere to compliance and JSOX controls as it relates to operations processes.
• Provide required documentation for Olympus audits and DEKRA audits
• Perform special projects as necessary to support business requirements
• Additional duties as assigned.

Job Qualifications

Required :

• Associate's degree in business or related discipline is required.
• Minimum 6 years Operational, Supply Chain or Customer Service experience is required.
• Enterprise Resource Planning system experience is required.
• Other Considerations (travel/hours availability, etc.): Extended hours of availability during month end, quarter end and fiscal year end periods

Preferred :

• SAP and Oracle experience preferred.
• Must have intermediate skills in Microsoft Office programs including but not limited to Excel and Word.
• Excellent interpersonal and organizational skills a must.
• Ability to prioritize work and to perform multiple tasks simultaneously while adhering to turn around times.
• Basic knowledge of Supply Chain workflows, inventory, and order life cycle.
• Problem-solving and investigative skills.
• Must work well as a team member and independently.
• Ability to understand and follow directions and complex policies and procedures.
• Must have excellent verbal and written communication skills.
• Highly detail oriented with a critical degree of accuracy regarding data entry.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive medical, dental, vision coverage effective on start date
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Diversity Equity & Inclusion Initiatives including Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives ) .

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let's realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Supply Chain