Order Support Representative II

2 months ago

Valley Center, Kansas, United States Olympus Corporation of the Americas Full time

Working Location: MINNESOTA, BROOKLYN PARK; PENNSYLVANIA, CENTER VALLEY

Workplace Flexibility: Hybrid

For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ​​

​

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

​

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus ) .

**Please note: All correspondence will be sent from our Olympus domain ). If you receive correspondence from an entity other than , it is likely not legitimate.

Job Description

The Order Support Representative (OSR) Level II will oversee the processing and fulfilment of customer orders and respond promptly to customer and sales team requirements, inquiries and requests. To provide an exceptional level of customer service by processing complex "inbound" orders quickly and efficiently to achieve the most optimal level of satisfaction to our customers. To represent Olympus in a professional and helpful manner by supporting electronic and telephone conversations with effective communication skills. To continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application. To operate within the policy and procedure guidelines. Sales/Order Entry/Quotes/Quote Revisions.

Job Duties

  • Inbound Fax, Email and electronic order processing.
  • System Management Knowledge, Organization and Record Keeping.
  • To maintain and place priority on ongoing "Continuous Improvement Plan".
  • Successfully execute quote revisions and custom orders (promotional, demo, certified preowned). Communicate with other groups in the organization (Inventory Control, FIS, Marketing) when it comes to the execution, tracking and processing of said quote/order.
  • Timely entry into ERP/CRM systems standard orders which may require verification of payment terms, pricing, address accuracy, item numbers, PO#, ship date requests, freight terms, contracts and commission codes.
  • Process Orders, RMAs, credits for customer accounts, obtaining and retaining all back up documentation and approvals.
  • Daily review of open order reports as well as other open issues for customer accounts, addressing any issues as required, including backorders, request dates, and credit hold.
  • Respond to inquiries regarding the status of orders, product availability, and delivery and tracking information.
  • Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
  • Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.
  • Ability to problem solve and make decisions and abolition to interact with internal and external customers of all levels.
  • Perform other related duties and/or work as assigned.

Job Qualifications

Required:

  • High School Diploma, Military Experience or equivalent required; Associate degree preferred.
  • Minimum of 2 to 3 years' experience in Customer Service or Sales Support required.

Preferred:

  • Demonstrates strong organizational skills.
  • Effectively prioritizes workload/time management.
  • Excellent verbal and written communication/customer service skills.
  • Strong propensity to multi-task.
  • Extremely detail oriented.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

  • Competitive salaries, annual bonus and 401(k)* with company match
  • Comprehensive medical, dental, vision coverage effective on start date
  • 24/7 Employee Assistance Program
  • Free live and on-demand Wellbeing Programs
  • Generous Paid Vacation and Sick Time
  • Paid Parental Leave and Adoption Assistance*
  • 12 Paid Holidays
  • On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

  • Work-life integrated culture that supports an employee centric mindset
  • Offers onsite, hybrid and field work environments
  • Paid volunteering and charitable donation/match programs
  • Diversity Equity & Inclusion Initiatives including Employee Resource Groups
  • Dedicated Training Resources and Learning & Development Programs
  • Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefit and incentives ) .

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let's realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Applicants with Disabilities:

As a Federal Contractor, Olympus is committed to ensuring our hiring process is accessible to everyone. If you need an accommodation in order to complete the application or hiring process, please contact Olympus via email at If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Customer Service


  • Business Operations Coordinator II

    1 month ago

    Valley Center, Kansas, United States Olympus Corporation of the Americas Full time

    Working Location: PENNSYLVANIA, CENTER VALLEYWorkplace Flexibility: HybridFor more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ​​​Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their...

  • Customer Service Representative I

    3 weeks ago

    Valley Center, Kansas, United States Shift4 Full time

    OverviewShift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit A Customer Service Representative is expected to...

  • Evergreen Requisition

    4 weeks ago

    Valley Center, Kansas, United States Olympus Corporation of the Americas Full time

    Working Location: NATIONWIDEWorkplace Flexibility: FieldFor more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ​​​Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams,...

  • Court Operations Clerk II

    2 days ago

    Yates Center, Kansas, United States Kansas Judicial Branch Full time

    Position Number: K Work Location: 31st Judicial District, Woodson County Kansas Classification and Grade: Trial Court Clerk II, Grade 18, $18.12 per hour $19.97 after one year of satisfactory performance Benefits: Kansas Judicial Branch offers a comprehensive benefits package (State Employment Center - Benefits) Key Responsibilities: This position involves...

  • Youth Nephrology Expert

    2 days ago

    Valley Center, Kansas, United States St. Luke's University Health Network Full time

    At St. Luke's, we take pride in the expertise, dedication, and empathy of our staff. Our employees are our greatest asset, and collectively, they are committed to fulfilling our mission: an unwavering dedication to excellence in caring for the ill and injured, educating healthcare professionals, and enhancing access to care in our communities, irrespective...

  • Child Kidney Specialist

    2 days ago

    Valley Center, Kansas, United States St. Luke's University Health Network Full time

    At St. Luke's, we take pride in the expertise, dedication, and empathy of our team members. Our staff is our greatest asset, and collectively, we are committed to fulfilling our mission of excellence in caring for patients, educating healthcare professionals, and enhancing access to medical services in our communities, irrespective of a patient's financial...

  • Advanced Practice Nurse

    3 days ago

    Valley Center, Kansas, United States Good Shepherd Rehabilitation Network Full time

    JOB OVERVIEWThe Nurse Practitioner will operate as a key clinical provider within the Good Shepherd Rehabilitation Network, overseeing patient care from admission through to transfer while embodying the organization's mission. This role involves collaboration with our provider on the TBI unit, which includes regular patient assessments and serving as a...

  • Associate Manager, Asset Reporting and Analytics

    2 months ago

    Valley Center, Kansas, United States Olympus Corporation of the Americas Full time

    Working Location: PENNSYLVANIA, CENTER VALLEYWorkplace Flexibility: HybridAre you looking for a company that cares about people's lives and health, including yours? Let's inspire healthier lives, together.Olympus, a leading medical technology company, has focused on making people's lives better for over 100 years.Our Purpose is to make people's lives...

  • Child Respiratory Medicine Physician

    3 days ago

    Valley Center, Kansas, United States St. Luke's University Health Network Full time

    At St. Luke's, we take pride in the expertise, dedication, and empathy of our staff. Our employees are our greatest asset, and collectively, they are committed to fulfilling our mission: an unwavering dedication to excellence in caring for the ill and injured, educating healthcare professionals, and enhancing access to healthcare in our communities,...

  • Pediatric Pulmonology Specialist

    3 days ago

    Valley Center, Kansas, United States St. Luke's University Health Network Full time

    At St. Luke's, we take pride in the expertise, dedication, and empathy of our workforce. Our employees are our greatest asset, and collectively, they are committed to fulfilling our organization's mission: an unwavering dedication to excellence in caring for the ill and injured, educating healthcare professionals, and enhancing access to care in our...

  • Advanced Practice Nurse

    2 days ago

    Valley Center, Kansas, United States Good Shepherd Rehabilitation Network Full time

    JOB OVERVIEWThe Nurse Practitioner will operate as a key medical professional within the Good Shepherd Rehabilitation Network, overseeing patient care from the moment of admission through to transfer, while upholding the mission of Good Shepherd. This role involves supporting our medical provider on the TBI unit, which encompasses daily patient evaluations...

  • Advanced Practice Nurse

    2 days ago

    Valley Center, Kansas, United States Good Shepherd Rehabilitation Network Full time

    JOB OVERVIEWThe Nurse Practitioner will serve as a key player within the Good Shepherd Rehabilitation Network, overseeing patient care from admission through transfer while embodying the mission of the organization. This role involves supporting the provider on the Traumatic Brain Injury (TBI) unit, which includes daily patient assessments and providing...

  • Senior Data Analyst

    2 months ago

    Valley Center, Kansas, United States Olympus Corporation of the Americas Full time

    Working Location: PENNSYLVANIA, CENTER VALLEY; MASSACHUSETTS, WESTBOROUGHWorkplace Flexibility: HybridFor more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ​​​Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people...

  • Advanced Practice Nurse

    2 days ago

    Valley Center, Kansas, United States Good Shepherd Rehabilitation Network Full time

    JOB OVERVIEWThe Nurse Practitioner will serve as a vital member of the Good Shepherd Rehabilitation Network, overseeing patient care from admission through transfer while embodying the mission of the organization. This role involves supporting the provider on the TBI unit, which includes conducting daily rounds and providing backup during outpatient...

  • Advanced Practice Nurse

    2 days ago

    Valley Center, Kansas, United States Good Shepherd Rehabilitation Network Full time

    JOB OVERVIEWThe Nurse Practitioner will serve as a key clinical provider within the Good Shepherd Rehabilitation Network, overseeing patient care from admission through transfer while embodying the organization's mission. This role involves collaboration with the medical team on the TBI unit, including daily patient assessments and providing support during...

  • Child Neurology Full-Time position in Center Valley, Pennsylvania

    3 months ago

    Valley Center, Kansas, United States St. Lukes University Health Network Full time

    St. Luke's University Health Network, the region's largest, most established health system, a major teaching hospital, and one of the nation's 100 Top Hospitals is seeking a passionate BC/BE Pediatric Neurologist to join our Pediatric Neurology practice providing excellent care at St. Luke's University Health Network.St. Luke's pediatrics department is...

  • Distribution Person I

    2 months ago

    Valley Center, Kansas, United States Olympus Corporation of the Americas Full time

    Working Location: PENNSYLVANIA, CENTER VALLEYWorkplace Flexibility: OnsiteAre you looking for a company that cares about people's lives and health, including yours? Let's inspire healthier lives, together.Olympus, a leading medical technology company, has focused on making people's lives better for over 100 years.Our Purpose is to make people's lives...

  • Product Manager, Endobronchial Valve Solutions

    1 month ago

    Valley Center, Kansas, United States Olympus Corporation of the Americas Full time

    Working Location: PENNSYLVANIA, CENTER VALLEYWorkplace Flexibility: HybridFor more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ​​​Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their...

  • Appliance Installation Assistant

    2 days ago

    Valley Center, Kansas, United States YOUR CASTLE INSTALLATIONS INC. Full time

    Job OverviewYour Castle Installations, Inc. is a distinguished organization specializing in the installation of household appliances. We collaborate with various esteemed home builders and remodeling professionals throughout San Diego County, in addition to providing tailored installation services. We are continuously seeking dedicated individuals to...

  • Sr. - Financial Analyst

    2 months ago

    Valley Center, Kansas, United States Olympus Corporation of the Americas Full time

    Working Location: PENNSYLVANIA, CENTER VALLEYWorkplace Flexibility: HybridFor more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ​​​Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their...