Ticket Operations Manager
1 month ago
- Work closely with sales to implement all processes related to the processing and payments of all group, season, club, suites, individual ticket orders, as well as all non-baseball ticketed events.
- Manage the entire process of all season, group, and individual ticket orders into our ticketing system and monitor sales rep's behaviors to ensure consistency with cash intake processes.
- Manage and independently direct all pre-game and in-game planning and responsibility to ensure ticket windows and service perform at a satisfactory level.
- Track ticket inventory throughout the off season and season to maximize opportunities to sell to customers.
- Train all game-day employees and seasonal hires in box office tasks, as well as ensuring their comprehension and support of a positive customer experience.
- Set up and monitor/manage all ticketing system and associated processes.
- Create and direct processes for season and group renewals and invoicing on a yearly basis.
- Develop marketing strategies for single ticket, mini-plan and flex book buyers.
- Oversee the overall customer service initiatives and execution of the club.
- Update reports on daily payments, gate revenue reports, ticket availability reports and other reports necessary.
- Prospect and make sales calls to local companies and organizations to sell ticket packages, with the goal of hitting individual sales budget.
- Prepare daily and weekly sales and accounting reports as necessary.
- Bachelor's degree and 1+ years of experience using ticketing system preferred
- Excellent people-management skills and extensive experience in managing employees at many levels
- Strong time-management skills, coupled with excellent oral and written communication skills
- Experience in database management is a plus
- Effective customer service skills
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