Chat Agent Senior Associate
2 months ago
At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Chat Sales Agent establishes new customer relationships via the Chat platform and serves as a trusted advisor by identifying customer needs and matching them with appropriate Allstate coverages and products and/or referring them to Allstate partners. Chat agents quote and issue auto, motorcycle, renters, homeowners, condo, boat insurance policies.Key Responsibilities
- Takes reactive and proactive chats to gather information and close sales on property and casualty insurance
- Proactively identifies the need for and offers additional insurance products and services offered by Allstate and/or Allstate business partners to help us build and retain a profitable, multi-line portfolio
- Builds and deepens customer relationships by providing empathetic, efficient, and responsive service that reflects our brand and our culture
- Assists new customers with navigating to complete the sales process both online and offline to ensure a successful on-boarding experience with our organization (i.e., proper post bind expectations regarding required trailing documents)
- Efficiently uses resources to accurately issue policies in compliance with underwriting and state mandated requirements
- Thrives in an environment of change and is committed to professional development
- Achieves performance sales targets, productivity, and quality standards
Education
High School Diploma or GED (Preferred)
License
Property & Casualty License (Preferred)
Experience
1-2 years experience (Preferred)
Supervisory Responsibilities
This job does not have supervisory duties.
Education & Experience (in lieu)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Skills
Compensation
Compensation offered for this role is $ per hour and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
Youll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, weve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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