Guest Services Concierge, Guest Services, Full Time, Days
3 weeks ago
Department: Jackson Memorial Hospital - Guest Services
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift Details: Full-Time, Days
Why Jackson
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.
Summary
- The Guest Services Concierge represents the hospital to the community at large.
- They welcome customers to the Medical Center providing directions and non-medical translations as necessary.
- They also ensure that patients, family members, visitors and employees are treated in an efficient and professional manner, with the utmost respect and courtesy.
- Responsibilities may vary based on assigned area and will include the operation of standard office equipment for which no previous training is required.
- May support during any visit or admission to the hospital of pre-designated patients, and all pre-visit / post-visit support and arrangements.
- This position acts in a confidential capacity to assist or aid department management.
Responsibilities
- Provide excellent customer service by resolving concerns or working as a liaison with other JHS employees as necessary.
- Greets visitors and patients to the Medical Center.
- Translates and offers visitors directions to patient rooms, clinics and offices, and other general information as needed.
- Interacts effectively and compassionately with patients, surgeons, families, visitors and co-workers.
- May check with management and Team Leaders regarding updates, room changes, discharged patients, surgical patients & the locations where families have been accommodated based on assigned area.
- Appropriately and accurately utilizes the JACKS / Cerner system for retrieving patient information.
- Assist in transporting patients arriving for an appointment by wheelchair as needed.
- Function as a receptionist for Guest Services, which may include not but limit to assists clinical teams in registering new patients for appointments.
- Act as a liaison for guests and in-office coordinator.
- May coordinate the weekend and Holiday calendar to ensure adequate coverage based on the assigned area.
- Maintains the log with identified family/guests for facilitating communication between staff and patient family/guests.
- Incumbent working at MTI may require to: review daily admissions of domestic and international patients and keeps a record of monthly, pre-scheduled, ER or transfer cases that were relayed by referrals or by management; goes over the surgical & pre- patients on calendar with the Team Leaders of the morning shifts; and read Cerner/OTTR reports from the previous night, ensuring that follow ups were completed and checking for additional follow ups that may need to be addressed with the clinical team based on assigned area.
- Perform other duties as assigned based on area including but not limited to providing coverage for the service desk and referral desk.
- Responsible for answering and appropriately forwarding all incoming calls.
- Takes accurate messages providing name, telephone number, time of call and appropriate information.
- May assist in setting up training classes for new hires and conducts training accordingly to ensure high level patient satisfaction as needed.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Performs all other related job duties as assigned.
Experience
Generally requires 1 to 3 years of related experience.
Education
High school diploma is Required.
Bachelor's Degree is Strongly Preferred.
Bilingual speaker Preferred.
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
-
Miami, Florida, United States Jackson Health Full timeDepartment: Guest Services Address: 1611 NW 12th Ave, Miami, FL 33136Shift Details: Full Time, DaysWhy JacksonJackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical...
-
Guest Services Representative
5 days ago
Miami, Florida, United States Plymouth Hotel LLC Full timeJob OverviewThe Guest Services Representative is responsible for managing the check-in and check-out processes for guests, handling telephone inquiries, managing reservations, and preparing financial reports related to front office operations. This role requires effective collaboration with various departments to ensure exceptional service delivery to all...
-
Guest Services Ambassador
2 weeks ago
Miami, Florida, United States EAST Miami Full timeJob OverviewPosition Title: Lobby Host (Bellman)Department: Guest Experience (GE)Reporting To: Assistant Director of Guest ExperienceRole SummaryThe primary objective of this role is to deliver exceptional service to guests, ensuring their experience exceeds expectations through efficiency and genuine enthusiasm.Key ResponsibilitiesCustomer Service...
-
Guest Services Representative
5 days ago
Miami Beach, Florida, United States Think Hospitality Full timePosition OverviewKey Responsibilities:The Front Desk Agent plays a crucial role in ensuring a seamless experience for guests from check-in to check-out. This position involves managing guest registrations, handling departures, processing reservations, and preparing financial reports related to front office operations. The agent must collaborate effectively...
-
Guest Services Coordinator
2 weeks ago
Miami, Florida, United States KW Property Management, LLC Full timeJob OverviewWork Schedule: Mixed shifts / PMKey Responsibilities:We are committed to providing a welcoming environment for all residents and guests. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Welcome guests with a warm and friendly demeanor.Assist the front office manager in onboarding and...
-
Guest Services Supervisor
2 weeks ago
Miami Beach, Florida, United States Vensure Employer Services Full timeEssential Knowledge, Skills, and Competencies Ability to manage multiple tasks simultaneouslyProficient in Property Management Systems (preferably Room Master)Required QualificationsBachelor's degree in communications, hospitality, tourism, or related fieldsA minimum of 2 years of relevant experienceFluency in both English and Spanish is mandatoryExperience...
-
Miami, Florida, United States Jackson Health Full timeDepartment: Jackson Memorial Hospital - Guest Services Address: 1611 NW 12th Ave, Miami, Florida, 33136Shift Details: Full-Time, DaysWhy JacksonJackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one...
-
Guest Services Attendant
6 days ago
Miami, Florida, United States JW Marriott Miami Full timeJob OverviewLocation: JW Marriott MiamiCompensation: HourlySchedule: Full-TimePosition Type: Non-managementBenefits:Health InsuranceDental and VisionPaid Time Off401KParking and Metro ReimbursementTravel Perks and BenefitsRecognition and RewardsGrowth OpportunitiesHoliday PayFree MealsFree UniformsFree Life InsuranceFree Short-term DisabilityMuch...
-
Guest Services Representative
5 days ago
Miami Beach, Florida, United States The Gale South Beach Full timeJob OverviewThe Gale South Beach, Curio Collection by Hilton is seeking enthusiastic and motivated individuals for the role of Front Desk Agent. In this position, you will oversee daily operations at the Front Desk, execute routine tasks and checklists, address guest inquiries, and embody the hotel and brand as a representative.KEY RESPONSIBILITIESWelcome...
-
Guest Services Representative
2 weeks ago
Miami Beach, Florida, United States The Gale South Beach Full timeJob OverviewThe Gale South Beach, Curio Collection by Hilton is seeking enthusiastic and motivated individuals for the role of Front Desk Agent. In this position, you will oversee daily operations at the Front Desk, manage essential tasks and checklists, fulfill guest requests, and serve as a representative of the hotel and its brand.KEY...
-
Guest Services Coordinator
6 days ago
Miami, Florida, United States JW Marriott Miami Full timeJob OverviewLocation: JW Marriott MiamiCompensation: HourlySchedule: Full-TimePosition Type: Non-managementBenefits:Health InsuranceDental and VisionPaid Time Off401KParking and Metro ReimbursementTravel Perks and BenefitsRecognition and RewardsGrowth OpportunitiesHoliday PayComplimentary MealsProvided UniformsLife Insurance at No CostShort-term Disability...
-
Guest Services Coordinator
5 days ago
Miami, Florida, United States JW Marriott Miami Full timeJob OverviewLocation: JW Marriott MiamiCompensation: HourlySchedule: Full-TimePosition Type: Non-managementBenefits:Health InsuranceDental and VisionPaid Time Off401KParking and Metro ReimbursementTravel Perks and BenefitsRecognition and RewardsGrowth OpportunitiesHoliday PayComplimentary MealsProvided UniformsLife Insurance at No CostShort-term Disability...
-
Guest Services Representative
1 week ago
Miami Beach, Florida, United States The Gale South Beach Full timeJob OverviewThe Gale South Beach, Curio Collection by Hilton is seeking enthusiastic and motivated individuals for the role of Front Desk Agent. In this position, you will oversee daily operations at the Front Desk, manage routine tasks and checklists, fulfill guest requests, and serve as a representative of the hotel and its brand.KEY...
-
Valet Parking Attendant
11 hours ago
Miami, Florida, United States Evolution Parking & Guest Services Full timeJob SummaryWe are seeking a highly skilled and customer-focused Valet Parking Attendant to join our team at Evolution Parking & Guest Services. As a Valet Parking Attendant, you will be responsible for delivering exceptional customer service to guests in a professional, courteous, and efficient manner.Key ResponsibilitiesAssist arriving and departing guests...
-
Guest Services Representative at Esme Hotel
5 days ago
Miami Beach, Florida, United States Think Hospitality Full timePosition OverviewKey Responsibilities:The Front Desk Agent plays a crucial role in ensuring a seamless experience for guests at Esme Hotel. This position involves managing guest registrations, departures, reservations, and financial transactions while maintaining the highest standards of service.Core Duties:Facilitates the check-in process by accurately...
-
Guest Services Representative
2 weeks ago
Miami Beach, Florida, United States Concord Hospitality Full timeGuest Services Representative - Concord Hospitality We are in search of individuals who possess a genuine enthusiasm for assisting others. As a Guest Services Representative, you will be at the forefront of our hotel operations, engaging with guests and ensuring their experience is exceptional. Your proactive, attentive, and compassionate approach will...
-
Guest Services Representative
2 weeks ago
Miami Beach, Florida, United States Concord Hospitality Full timeGuest Services Representative - Concord Hospitality We are in search of individuals who possess a genuine passion for providing exceptional service. As a Guest Services Representative, you will be at the forefront of our hotel operations, engaging with guests and ensuring their experience is nothing short of outstanding. Your proactive, responsive, and...
-
Overnight Concierge Associate
12 hours ago
Miami, Florida, United States Adamas Building Services Full timeJob OpportunityAdamas Building Services is seeking a highly skilled and experienced Concierge/Front Desk Associate to join our team. As a leading expert in the Residential Services market, we provide exceptional services to luxury residential communities throughout New Jersey.The ideal candidate will possess excellent customer service skills, with the...
-
Guest Services Representative
2 weeks ago
Miami Beach, Florida, United States Concord Hospitality Full timeGuest Services Representative - Concord Hospitality We are seeking individuals who are dedicated to providing exceptional service. Working at the front desk places you at the center of the hotel, where you will interact with our guests frequently. Your role is crucial to shaping the overall experience of our visitors. A proactive, responsive, and caring...
-
Guest Services Runner
6 days ago
Miami Beach, Florida, United States Marriott Full timeAdditional Information Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY The role of a Runner is essential in creating a memorable experience for our guests. This position involves moving throughout the hotel to ensure that both guests and staff...