Current jobs related to Senior Technical Support Analyst - Orlando, Florida - Oracle

  • Technical Support Analyst

    2 days ago

    Orlando, Florida, United States OneRail Full time

    Job DescriptionOneRail is seeking a skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide technical support to customers via phone, email, and chatResolves technical...

  • Technical Support Analyst

    1 month ago

    Orlando, Florida, United States Strategic Operational Solutions Full time

    Job OverviewPosition Summary:Strategic Operational Solutions (STOPSO) is on the lookout for a Technical Support Analyst to enhance our dedicated team. We pride ourselves on delivering innovative technology solutions tailored for both governmental and commercial clients. The ideal candidate will possess an active Secret Security Clearance and will be based in...

  • Senior System Support Analyst

    2 weeks ago

    Orlando, Florida, United States 4 Corner Resources Full time

    Job Title: Senior System Support AnalystThe Senior System Support Analyst plays a critical role in supporting the Supply Chain/Maintenance functions within the organization. This position requires a deep understanding of data analysis, process improvement, and project management.Key Responsibilities:Analyze and interpret large datasets to identify issues and...

  • Senior System Support Analyst

    1 week ago

    Orlando, Florida, United States 4 Corner Resources Full time

    Job Title: Senior System Support AnalystThe Senior System Support Analyst plays a critical role in supporting the Supply Chain/Maintenance functions within the organization. This position requires a deep understanding of data analysis, process improvement, and project management.Key Responsibilities:Analyze and interpret large datasets to identify issues and...

  • Senior System Support Analyst

    2 weeks ago

    Orlando, Florida, United States 4 Corner Resources Full time

    Job SummaryThe Senior System Support Analyst plays a pivotal role in supporting the Supply Chain/Maintenance functions within the organization. This position requires a deep understanding of data analysis, process improvement, and project management. The Senior System Support Analyst is responsible for managing large-scale data projects, troubleshooting...

  • Senior Technical Support Specialist

    6 days ago

    Orlando, Florida, United States ServiceNow Full time

    Job Title: Senior Technical Support EngineerAt ServiceNow, we're seeking a highly skilled Senior Technical Support Engineer to join our global team. As a key member of our support organization, you'll play a critical role in ensuring our customers receive exceptional technical support and guidance.Job SummaryThe Senior Technical Support Engineer will be...

  • Senior Business Analyst

    5 days ago

    Orlando, Florida, United States Omni Inclusive Full time

    Job Title: Senior Business AnalystOmni Inclusive is seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a critical role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Provide technical guidance and oversight to...

  • Senior Technical Support Specialist

    1 week ago

    Orlando, Florida, United States ServiceNow Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our global team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring timely and effective case resolution.Key ResponsibilitiesResolve technical cases created by customers, utilizing advanced...

  • Senior Technical Support Specialist

    1 week ago

    Orlando, Florida, United States Oracle Full time

    Job SummaryAs a Senior Technical Support IC3 at Oracle, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key ResponsibilitiesResolve post-sales non-technical customer inquiries via phone and electronic meansProvide technical support for Oracle products and...

  • Senior Technical Support Engineer

    2 days ago

    Orlando, Florida, United States ServiceNow Full time

    Job DescriptionAt ServiceNow, we're committed to delivering exceptional customer experiences through our innovative technology and talented team members. As a Senior Technical Support Engineer, you'll play a critical role in ensuring our customers receive timely and effective support for their technical issues.Key Responsibilities:Resolve complex technical...

  • Senior Financial Analyst

    4 days ago

    Orlando, Florida, United States VENU+ Full time

    Senior Financial AnalystVENU+ is seeking a highly skilled Senior Financial Analyst to provide key financial support and recommendations to drive business growth. The ideal candidate will possess strong technical skills, attention to detail, and the ability to analyze data creatively and innovatively.Key Responsibilities:Develop and maintain financial budgets...

  • Technical Support Specialist

    2 days ago

    Orlando, Florida, United States OneRail Full time

    About the RoleWe are seeking a highly skilled Technical Support Analyst to join our team at OneRail, a fast-growing logistics technology start-up. As a Technical Support Analyst, you will play a critical role in providing exceptional customer support and ensuring the smooth operation of our OmniPoint SaaS platform.Key ResponsibilitiesProvide timely and...

  • Technical Support Specialist

    5 days ago

    Orlando, Florida, United States OneRail Full time

    About the RoleWe are seeking a skilled Technical Support Analyst to join our team at OneRail, a fast-growing logistics technology start-up. As a Technical Support Analyst, you will play a critical role in providing exceptional customer support and ensuring the smooth operation of our OmniPoint SaaS platform.Key ResponsibilitiesProvide timely and accurate...

  • Senior Business Analyst

    4 days ago

    Orlando, Florida, United States Tentek, Inc. Full time

    Senior Business AnalystTentek, Inc. is seeking a highly skilled Senior Business Analyst to join our delivery team. As a key member of our Crew Systems Crew Ops space, you will collaborate with shipboard and shoreside leaders, internal and external developers, PMs, and other Bas to drive business capabilities and deliver technical solutions.Key...

  • Senior Financial Analyst

    4 days ago

    Orlando, Florida, United States TBG | The Bachrach Group Full time

    Senior Financial AnalystAt TBG | The Bachrach Group, we are seeking a highly skilled Senior Financial Analyst to join our team. As a key member of our financial planning and analysis function, you will play a pivotal role in supporting our company's financial planning, forecasting, reporting, and analysis functions.Key Responsibilities:Financial Analysis &...

  • Senior Financial Analyst

    2 days ago

    Orlando, Florida, United States Tatum by Randstad Full time

    Senior Financial AnalystAt Tatum by Randstad, we are seeking a highly skilled Senior Financial Analyst to join our team in Orlando, FL. This is an onsite role with a 90-day training period, followed by flexibility for 1-2 days of hybrid work.The ideal candidate will have experience in building financial reports, models, and presenting to leadership. They...

  • Technical Support Analyst

    1 month ago

    Orlando, Florida, United States Excel Total Business Full time

    Job OverviewExcel Total Business is in search of a dedicated and proficient Help Desk Specialist to provide exceptional technical support and assistance to our valued clients. In this pivotal role, you will be instrumental in ensuring the seamless operation of our clients' IT infrastructures.Key ResponsibilitiesDeliver first-tier support and resolve issues...

  • Litigation Systems Analyst

    4 weeks ago

    Orlando, Florida, United States CGS Full time

    About the RoleWe are seeking a highly skilled Systems Analyst to join our team at CGS, supporting a wide-ranging technical support initiative for a large Federal agency's ongoing litigation efforts.Key ResponsibilitiesWork directly with Government staff and/or under the direction of the Contract IT Manager, Systems Manager, Senior Systems Analyst, or Lead...

  • Customer Service Analyst 1-Support

    2 weeks ago

    Orlando, Florida, United States Oracle Full time

    Job DescriptionAs a member of the Oracle Support organization, you will play a critical role in delivering exceptional post-sales support and solutions to our customers. Your primary focus will be to resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for...

  • Senior Business Systems Analyst at TEKsystems

    1 month ago

    Orlando, Florida, United States TEKsystems Full time

    Job OverviewSenior Business Systems Analyst at TEKsystemsEssential Qualifications:- Over 5 years of experience in interface and integration analysis, demonstrating expertise in data integration and ETL processes across various applications.- At least 2 years of hands-on experience with API integration implementations.- Strong technical skills in SQL...

Senior Technical Support Analyst

4 months ago

Orlando, Florida, United States Oracle Full time

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $21.59 to $60.63 per hour; from $44,900 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Job Responsibilities:

  • Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards.
  • Demonstrate strong follow-through and consistently keep commitments to customers and partners.
  • Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service.
  • Take ownership and responsibility for priority customer cases where and when required.
  • Review urgent and critical incidents for quality.
  • Queue reviews with engineers to ensure quality and efficiency of support.
  • Report high visibility cases, escalations, customer trends to management.
  • Act as information resource to the management team.
  • Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible.
  • Participate in projects that enhance the quality or efficiency of support.
  • Participate in system and release testing, as needed.
  • Act as a role model and mentor for other engineers.
  • Work with Oracle Development/Support Development for product-related issues.
  • Demonstrate strengths you'll need (employ sound business judgment, creative and innovative ways to solve problems, good work ethic, and go above and beyond to get the job done).
Behavioral
  • Diligent and meticulous.
  • Superb communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly advanced situations to executives, support personnel and customer personnel.
  • Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause.
  • Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible.
  • Fast and flexible problem solving proficiency so as to be able to adjust resolution plans as new data for given problems is obtained.
  • Ability to persevere in the face of obstacles and ensure customers' success.
  • Able to work well with limited daily supervision.
  • Process orientation preferred.
  • Self-starter.
Technical & Analytical
  • Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting.
  • Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data.
  • Creative use of industry standard tools to aid in the diagnostic process.
  • Knowledge in one of the following areas is seen as an advantage: XML, Java, J2EE, Oracle ADF, SOA and Web Services.
Education
  • B.S. (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a 3.0 GPA and/or:
  • Other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Top 4 abilities / technologies in the ideal candidate:
  1. Strong Supply Chain Management, with Planning and Manufacturing Modules
  2. Superb communication skills dealing with customers (internally and externally).
  3. Exceptional diagnostic and troubleshooting skills.
  4. Desire to learn new technologies.
Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.