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Senior System Support Analyst
2 months ago
The Senior System Support Analyst plays a critical role in supporting the Supply Chain/Maintenance functions within the organization. This position requires a deep understanding of data analysis, process improvement, and project management.
Key Responsibilities:- Analyze and interpret large datasets to identify issues and provide actionable insights within tight deadlines.
- Conduct data conversions, utilize advanced Excel functions, and present findings efficiently.
- Act as the escalation point for complex issues that lower-level analysts cannot resolve.
- Attend stakeholder meetings to gather objectives, propose solutions, and pitch ideas effectively.
- Communicate findings and project updates clearly to various stakeholders, ensuring alignment with business goals.
- Serve as a subject matter expert (SME) and resource for the Supply Chain/Maintenance team, providing guidance and support as needed.
- Lead and participate in projects related to software design, testing, implementation, and training.
- Collaborate with cross-functional teams to document functional specifications, develop test scripts, and conduct system testing.
- Provide support to the Training team in developing and delivering end-user training materials.
- Demonstrate expertise in Microsoft tools, including Microsoft Planner, Visio, and other process mapping tools.
- Utilize knowledge of process mapping, SWOT analysis, KPIs, OKRs, and other relevant methodologies to drive process improvements.
- Handle calls from frontline support regarding urgent or complex issues, including audits and system errors.
- Provide off-hours support as needed based on project activities.
- Bachelor's degree in a relevant field or equivalent work experience.
- 6+ months of project management experience.
- 1-2 years of experience as a trainer, team lead, or in a supervisory role.
- Extensive experience in data conversions and working with large datasets.
- Strong analytical and problem-solving skills.
- Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio).
- Knowledge of process mapping, FTP transfers, and data report development.
- Understanding of supply chain systems and operations, preferably in a healthcare setting.
- Ability to work independently with minimal supervision and manage multiple projects simultaneously.
- Six Sigma Green Belt or above.
- CMRP, PMP, or other relevant certifications.
- $42 - $55/ HR depending on experience
This position offers the opportunity to work on challenging projects, contribute to process improvements, and mentor a team within a dynamic and supportive work environment. If you are a proactive, detail-oriented professional with a passion for data analysis and process improvement, we encourage you to apply.
