Technical Support Specialist
5 days ago
We are seeking a skilled Technical Support Analyst to join our team at OneRail, a fast-growing logistics technology start-up. As a Technical Support Analyst, you will play a critical role in providing exceptional customer support and ensuring the smooth operation of our OmniPoint SaaS platform.
Key Responsibilities- Provide timely and accurate support to customers via phone, email, and chat
- Research, diagnose, and resolve customer issues in a professional and courteous manner
- Collaborate with internal teams to escalate unresolved issues and implement solutions
- Develop and maintain knowledge base articles and technical notes to improve customer support
- Prepare and deliver reports on customer support metrics and trends
- Bachelor's degree in Information Technology, Computer Science, or related field
- Proven experience in technical support, IT support, or a related field
- Familiarity with JavaScript, Object-Oriented Programming languages, and REST APIs
- Strong problem-solving skills and excellent communication skills
OneRail is a leading provider of Final Mile delivery technology, with a proprietary algorithm and artificial intelligence-powered platform. Our OmniPoint SaaS platform enables efficient same-day delivery programs for major companies. We are committed to providing exceptional customer support and ensuring the success of our customers.
What We Offer- Competitive base compensation and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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