Data Center NOC Operator

2 months ago

Reston, Virginia, United States FactSet Research Systems Inc. Full time

Role & Department Description:

FactSet seeks a motivated and technically skilled individual to fill the role of Data Center and NOC Operator within our core Infrastructure team. This critical position is focused on sustaining and improving the functionality and efficiency of our data centers and network systems. The selected candidate will be instrumental in the ongoing monitoring, detailed reporting, and effective troubleshooting that keep our data centers, network infrastructure running smoothly, contributing to the continuous enhancement of FactSet's operational framework.

Responsibilities:

  • Actively monitor, report, and troubleshoot FactSet's data centers, POPs and hybrid Cloud hosted infrastructure.
  • Actively monitor, report, and troubleshoot FactSet's global network infrastructure.
  • Engage with carriers to troubleshoot network connectivity issues.
  • Coordinate, escalate, and resolve operational events that have the potential of negatively impacting system and application availability to internal or external stakeholders.
  • Rack, Stack and cabling of data center equipment, such as Compute servers, Storage, Network appliances.
  • Perform rack installs, rack decommissioning, operational readings, and inventory management.
  • Execute structured cabling tasks, including building Ethernet cabling and running fiber cables, amid various network devices.
  • Maintain logistics related to shipping and receiving parts and hardware, including necessary documentation and communication.
  • Maintain and update procedural documentation for internal teams, ensuring operational procedures are well-documented and transparent.
  • Maintain clean and safe working environment within the data centers.

Minimum Requirements and Work Environment:

  • This is an 4pm to 12am full-time position requiring 40 hours per week.
  • Work shifts may include evenings, nights, weekends and holidays to accommodate 24/7 data center operations.
  • Work involves physical activities such as standing, walking, bending, and lifting of equipment up to 50lbs.

Critical Skills:

  • Employee will be working in an environment with a moderate noise level due to server fans and cooling systems.
  • 2 years of Data Center and NOC work experience.
  • Proficient in using hand tools for equipment installation and maintenance.

Desired/Preferred Qualifications:

  • CCNA, A+ Certification desired but not required.
  • Familiarity with operating systems such as Windows, Linux, or Unix.
  • Knowledge of networking - including switching, routing, troubleshooting principles.
  • Proven experience as a Data Center/NOC Technician or similar role.
  • Knowledge of networking - including switching, routing, troubleshooting principles.
  • Excellent communication and collaboration skill - ability to work with minimum supervision yet having the aptitude to know when to seek additional resources/escalation along with skillful time management.
  • Excellent troubleshooting and diagnostic abilities.
  • Strong organizational skills and attention to detail.
  • Ability to handle high-pressure situations and prioritize tasks.

Education Requirements:

  • Associate Degree or equivalent work experience

The budgeted hourly range for this position in the states of California, Connecticut and New York is $27.00- $31.00.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify.

FactSet is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Why Life is Better as a FactSetter:

  • FactSet looks to foster a globally inclusive culture. From leadership commitment, to employee led resource groups, FactSet has diversity, equity, and inclusion as a priority. Read more about our priorities here:
  • FactSet believe giving back to our communities is part of our culture. From volunteer opportunities to working with non-profit partners, you can read more about our commitments here:
  • Secure your future with our discounted employee stock purchase program and 401K matching
  • 4 weeks paid time off your first year of employment
  • No or low cost medical, dental and vision care
  • Reimbursement for eligible expenses related to the CFA, CIPM, CAIA and FRM exams
  • Wellness programs including gym discounts and more
  • 16 weeks paid parental leave for the primary caregiver (4 weeks for secondary)
  • Employee referral bonuses
  • And more


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify


FactSet is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

VEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is available here.FactSet Research Systems Inc. endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Jennifer Passeck, Lead Recruiting Specialist, Human Resources at or Opportunity Employment PolicyIt is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at PDN-9c7e5ec9-7ff8-46bf-a3a1-7ca8876bdca2

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