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Field Service Technician, Federal Solutions

2 months ago

Reston, Virginia, United States Hitachi Data Systems Full time
Company Overview:
Hitachi Vantara Federal stands as a premier provider of mission-focused data solutions tailored for the Federal government. We pride ourselves on being a collaborative entity with deep-rooted expertise in both operational technology (OT) and information technology (IT).

Our commitment is to empower insights driven by data through a robust network of integrated partners, advancing the missions of Federal customers at all stages of their data maturity.

Position Summary:
We are on the lookout for a dynamic, customer-oriented professional to become a part of the Hitachi Vantara Federal Call Center / Field Service Team, dedicated to supporting Hitachi products.

As a Customer Support Engineer, you will collaborate with a team focused on assisting Federal clients in troubleshooting and crafting effective solutions.

Key Responsibilities:
  • Engage in both support center operations and on-site customer assistance.
  • Exhibit proficiency in diagnosing technical issues and facilitating resolutions.
  • Establish and nurture trust-based relationships with clients.
Essential Skills:
  • Proficient in internal web services and application support.
  • Manage logistics and supply chain processes effectively.
  • Ensure adherence to compliance and system parameters.
  • Act as a successful intermediary between Hitachi Vantara Federal and its partner ecosystem.
  • Demonstrate a commitment to continuous learning and agile problem-solving.
  • Deliver high levels of customer satisfaction through effective technical support and service delivery.
Technical Competencies:

Customer Support Engineers are responsible for daily user support, leveraging their technical expertise to resolve issues related to Hitachi products.

  • Technical Skills: Strong technical and computer skills are essential, as you will work directly with users to address software and hardware challenges.
  • Team Collaboration: Work effectively within a larger team of support professionals to resolve user issues.
  • Problem-Solving: Identify and address a variety of problems, employing both technical and creative solutions.
  • Time Management: Handle multiple user issues simultaneously, prioritizing tasks to ensure timely resolutions.
  • Communication: Maintain clear communication with users, preparing reports on issues and guiding them through troubleshooting steps.
Qualifications:

Required:

  • U.S. Citizenship; TS/SCI Clearance with polygraph.
  • A minimum of 5 years of experience in storage-related hardware/software products and service delivery or support center roles.

Preferred Technical Knowledge:

  • Block storage technology.
  • File (NAS) storage technology.
  • SAN technology.
  • Open Systems (Windows, Solaris, AIX, Linux, VMware, Novell, Tru64, Open VMS, HP-UX).
  • Computing server platforms.
  • Mainframe solutions.
  • Networking Concepts (VLAN, VSAN).

At Hitachi Vantara Federal, we believe that great careers are built on growth and innovation. Our mission is to provide insights that drive smarter business decisions and foster social innovation for a healthier, safer future.

Diversity, Equity, and Inclusion:

We are committed to fostering a culture that values diversity, equity, and inclusion. We encourage diverse perspectives and strive to create an environment where everyone can thrive.

Employee Support:

We prioritize the well-being of our employees and support their unique contributions to our team.