Field Technician

3 months ago


Boise, Idaho, United States Conrelv Solutions Inc Full time
Job Title Level
  • Field EngineerJob Category Infrastructure ServicesLocation Boise ID# of Requirements 4Onsite Day1Role and Responsibilities Provide support to end users or processes that cannot be resolved by 1st level support (Help Desk) Setting up and configuring new laptops and desktops Troubleshoot complex operating system and hardware related issues Replace or upgrade consumer replaceable parts (like Harddisk memory graphic cards) Work with OEM vendors for hardware replacement (like Motherboard Monitor etc.)
Performs system management using tools such as Active Directory Group Policy PowerShell SCCM and other agency tools Ability to resolve issues in Virtual environments (like VDI Citrix etc.) Preferred experience and ability to support Unified Endpoint Management (UEM) environment (like Workspace ONE MS EMS Cisco Meraki etc.) Provide onsite video support for conferences / meetings Ability to provide basic troubleshooting for AV equipment's (like polycom projects etc.) Strong understanding of ITIL process and knowledge of other infrastructure technologies Work with software vendors for issues and root cause Good team player and work with other IT support teams for resolution Strong analytical ability reporting documentation and user education skills required Provide onsite and remote Executive (white

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