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Engineering Technician II

2 months ago

Boise, Idaho, United States Canon U.S.A., Inc. Full time
About the Role

Canon U.S.A., Inc. is seeking a skilled Field Service Technician to support our photolithography equipment customers in the Boise, ID area. This is an entry-level position where you will be trained to maintain and service Canon's lithography equipment (steppers and scanners).

This position requires full-time presence at your assigned office(s)/worksite(s). As a Field Service Technician, you will be responsible for:

  • Performing maintenance and repair of Canon photolithography equipment.
  • Troubleshooting hardware and software issues in a timely and efficient manner to minimize equipment downtime.
  • Escalating advanced repairs to senior-level technicians.
  • Responding to customer service calls within 30 minutes of initial notification.
  • Providing on-site service support as needed.
  • Gaining equipment familiarity and experience in machine assembly through participation in ongoing machine installations.
  • Collecting, downloading, and analyzing equipment data to troubleshoot and monitor equipment performance issues.
  • Working in a semiconductor clean room environment for extended periods.
  • Able to work in a stressful environment, complete tasks under time constraints, and provide regular updates to customers during the repair period.
  • Maintaining accurate documentation of maintenance activity and providing periodic reports to management.
  • Attending available training courses to expand knowledge and expertise.
About You: The Skills & Expertise You Bring

We are looking for candidates with:

  • Associates degree or equivalent experience required, Bachelor's degree preferred.
  • Minimum 0-2 years of related (electromechanical) work experience (i.e., field service engineer or technician position in a semiconductor equipment company or a technical position in the engineering field).
  • Lithography experience preferred, experience on high-precision equipment helpful.
  • May require up to 30% travel (valid driver's license and acceptable driving record necessary).
  • Requires MS Word, Excel, and PowerPoint.
  • Position may require travel to other offices/customer sites within the US. Some overseas travel as needed.
  • Requires ability to work flexible shifts.
  • This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies.
  • Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available.
  • Substantial amount of standing, walking, typing, grasping, talking, and hearing.
  • Occasionally kneeling, crouching, stooping, reaching, pushing, pulling, and climbing stairs or ladder.
  • The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
  • Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses).
  • The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light, and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
  • The work environment may include working in highly time-sensitive situations requiring quick resolution, including equipment problems.