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Hotel Housekeeping Manager

4 months ago

Cincinnati, Ohio, United States TownePlace Suites Cincinnati Downtown Full time

Hospitality and housekeeping professionals, are ready to apply your expertise to a rewarding career with a global industry leader? Join our team at the TownePlace Suites Cincinnati Downtown. Due to our continued growth, we are currently seeking experienced and outgoing candidates just like you to serve as Hotel Housekeeping Supervisor.

You will provide day-to-day supervision for the housekeeping staff at your assigned location, providing them with support and assistance and ensuring a hotel experience that continuously delights and enchants each and every one of our guests. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made their career home. Contact us today – we're waiting to hear from you

Job Responsibilities

As a Hotel Housekeeping Supervisor, you will supervise the housekeeping staff while implementing and supporting best-in-class hospitality practices, with an eye on maximizing guest satisfaction and ensuring repeat business.

Your specific duties in this role will include:

Inspecting guest rooms, public areas, pool, etc. after they are cleaned by Housekeeper to ensure quality standards
Running sold room reports, verifying room status, determining discrepant rooms, prioritizing room cleaning, and updating status of departing guest rooms
Assisting management in managing daily activities
Acting as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
Documenting and resolving issues with discrepant rooms with the Front Desk
Preparing, distributing, and communicating changes in assignment sheets/work boards
Communicating issues to next shift
Completing required paperwork
Assisting management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Job Requirements

We are looking for a friendly and enthusiastic Hotel Housekeeping Supervisor with strong leadership skills and a firm commitment to ensuring the best possible customer service and guest experience. You should also have solid decision-making, problem-solving and time management skills. It is also important that you have excellent communication, interpersonal and active listening skills as well as the ability to effectively delegate tasks as appropriate.

Specific qualifications for the role include:

High school diploma or GED; college degree, a plus
Minimum 2 years of relevant experience required; previous full service hotel experience preferred
Comprehensive knowledge of all hotel departments and functions
Strong mathematical skills
Computer proficiency
Ability to lift and/or pull 20 pounds
Ability to maintain a professional appearance and demeanor
Strong English language skills
CPR and first aid training, preferred
Additional language ability, preferred
Source: Hospitality Online