Current jobs related to Customer Support Associate - Phoenix, Arizona - Lessen LLC

  • Associate Manager of Customer Support

    1 week ago

    Phoenix, Arizona, United States Wells Fargo Full time

    Position: Associate Manager of Customer SupportAs the Associate Manager of Customer Support, you will oversee a dedicated team of Customer Service Representatives tasked with addressing both internal and external customer inquiries, resolving complaints, and managing dispute resolution processes. Your primary objective will be to ensure that all customer...

  • Retail Customer Support Associate

    4 days ago

    Phoenix, Arizona, United States Sherwin-Williams Full time

    Position Overview:This role is crucial for the success of our retail operations.Customer Support Associates collaborate closely with both wholesale and retail clients to identify their requirements, address inquiries regarding Sherwin-Williams products, and suggest suitable solutions.They are also responsible for swiftly resolving any customer issues to...

  • Customer Support Associate Manager

    1 week ago

    Phoenix, Arizona, United States Wells Fargo Full time

    Role Overview:As a Customer Service Associate Manager, you will oversee a team of Customer Service Representatives, ensuring effective handling of both internal and external inquiries, complaints, and conflict resolution.Key Responsibilities:1. Supervise and guide Customer Service Representatives in managing customer interactions to guarantee prompt and...

  • Logistics Customer Support Associate

    3 days ago

    Phoenix, Arizona, United States Hajoca Corporation Full time

    Position Overview: At Hajoca Corporation, we are seeking a dedicated Customer Service Specialist to enhance our operational efficiency.Key Responsibilities:Shipment Management: Receive, count, and verify incoming shipments to ensure accuracy.Customer Assistance: Provide support to customers purchasing or picking up merchandise at our Profit Center.Order...

  • Customer Support Technician

    4 days ago

    Phoenix, Arizona, United States BTI Full time

    Job OverviewBusiness Technology Integrators (BTI) is seeking a dedicated Help Desk Specialist to join our team. This role is essential in providing exceptional support to our computer user community.Key Responsibilities:Act as a Tier 2 and 3 Support for users, ensuring timely and effective resolution of IT issues.Engage with customers through various...

  • Warehouse Customer Support Associate

    3 days ago

    Phoenix, Arizona, United States Hajoca Corporation Full time

    Position Overview: At Hajoca Corporation, we are seeking a dedicated Customer Service Specialist to join our team in the warehouse environment. This role is essential in ensuring smooth operations and exceptional service to our clients.Key Responsibilities:Receiving Shipments: Accurately receive, count, and verify incoming shipments to maintain inventory...

  • Customer Support Representative

    3 days ago

    Phoenix, Arizona, United States Withcove Full time

    Customer Experience AssociateWithcove is a prominent organization dedicated to addressing chronic health challenges. We are seeking a Customer Experience Associate to enhance our team. In this role, you will represent our brand and be instrumental in delivering outstanding service to our clientele.Address customer queries through multiple communication...

  • MDU Customer Support Coordinator

    1 week ago

    Phoenix, Arizona, United States Cable One Full time

    Job Overview: The Customer Support Coordinator plays a vital role in the comprehensive Sales support framework, which encompasses order processing, client education, order adjustments, and issue escalations for residential clientele. Utilizing online platforms, this position is responsible for account validation, troubleshooting, and ongoing account...

  • Warehouse Customer Support Associate

    3 days ago

    Phoenix, Arizona, United States Hajoca Corporation Full time

    Position Overview: At Hajoca Corporation, we are seeking a dedicated Customer Service Specialist to enhance our operations.Key Responsibilities:Receive, count, and verify incoming shipments to ensure accuracy.Assist customers with their purchases and merchandise pickups at the Profit Center.Process and fulfill Sales Orders generated through various channels,...

  • Customer Service Associate

    1 week ago

    Phoenix, Arizona, United States d'Lite Healthy On The Go Full time

    Job OverviewPOSITION SUMMARY:The Customer Service Associate plays a vital role in the Front of House team. This position is dedicated to ensuring exceptional customer satisfaction through effective management of customer interactions, menu assistance, payment processing, and loyalty program engagement. The Customer Service Associate is expected to embody the...

  • Bilingual Customer Support Associate

    3 days ago

    Phoenix, Arizona, United States Peckham Full time

    Job Overview: Bilingual Entry-Level Customer Service RepresentativeSIGN ON BONUS: Receive $350 after trainingABOUT PECKHAM Key Details Compensation: $18.50 per hour, with additional Health & Welfare Benefits, increasing to $19.95 upon certification in English/Spanish, and potential for $21.71 after obtaining security clearance and Applicant Line...

  • Customer Support Specialist

    1 week ago

    Phoenix, Arizona, United States Insight Global Full time

    POSITION SUMMARY:The Customer Support Specialist will play a vital role in assisting the Insight Global staffing team in identifying and interviewing potential candidates for various positions.You will collaborate with a dedicated team focused on enhancing processes related to candidate sourcing, application evaluation, and streamlining operations. Your...

  • Customer Support Specialist

    4 days ago

    Phoenix, Arizona, United States Insight Global Full time

    POSITION SUMMARY:The Customer Support Specialist will play a crucial role in assisting the Insight Global staffing team with the recruitment and interviewing of candidates for various positions.You will collaborate with a dedicated team focused on enhancing processes related to candidate sourcing, application evaluation, and process acceleration. Utilize...

  • Customer Service Associate

    1 week ago

    Phoenix, Arizona, United States Insight Global Full time

    POSITION SUMMARY:The Customer Service Associate will play a crucial role in supporting the Insight Global team by assisting in the recruitment and evaluation of candidates for various positions.As part of a dedicated team, you will ensure effective processes for candidate sourcing, application assessment, and overall process efficiency. You will identify...

  • Customer Service Associate

    1 week ago

    Phoenix, Arizona, United States Insight Global Full time

    POSITION SUMMARY:The Customer Service Associate will play a vital role in supporting the Insight Global team by assisting in the recruitment and evaluation of candidates for various positions.As part of a collaborative group, you will focus on enhancing the processes surrounding candidate sourcing, application assessment, and expediting the hiring workflow....

  • Bilingual Customer Support Specialist

    1 week ago

    Phoenix, Arizona, United States Intoxalock Full time

    Bilingual Customer Support SpecialistDepartment: I-Customer ServiceLocation: RemoteAbout Us:With over 25 years of leadership in ignition interlock technology, Intoxalock specializes in assisting drivers in regaining their licenses following impaired driving incidents. Our extensive network includes over 2,600 installation sites nationwide, complemented by...

  • Customer Care Associate

    1 week ago

    Phoenix, Arizona, United States Bedrosians Full time

    Position SummaryThe role of the Customer Service Representative is pivotal in ensuring customer satisfaction across various segments including retail, contractors, fabricators, and wholesalers. This position involves providing essential product information, processing orders, and delivering exceptional customer support.Primary ResponsibilitiesAssist clients...

  • Customer Support Team Leader

    1 week ago

    Phoenix, Arizona, United States Opendoor Full time

    Customer Support Team Leader - Associate ManagerOperations Sales and Support / Full-timeAbout Opendoor:This role presents a unique opportunity to nurture and guide a vital team of Customer Support Representatives, who are the frontline of our service. You will engage in hands-on mentorship and development while maintaining a steadfast commitment to enhancing...

  • Account Support Associate

    1 week ago

    Phoenix, Arizona, United States Upgrade, Inc. Full time

    About Upgrade, Inc.:Upgrade is a financial technology firm dedicated to offering accessible and responsible credit, mobile banking, and payment solutions to everyday consumers. We have rapidly grown in the Americas and have successfully provided over $31 billion in responsible credit to our extensive customer base. Our company is supported by leading...

  • Insurance Customer Support Specialist

    1 week ago

    Phoenix, Arizona, United States National General Insurance Full time

    Company OverviewNational General is a proud member of The Allstate Corporation, dedicated to staying ahead of our customers' evolving needs. We provide a range of insurance products, including home, auto, and health insurance, through a vast network of independent agents and direct-to-consumer channels.Position SummaryThe Customer Care Associate II plays a...

Customer Support Associate

1 month ago

Phoenix, Arizona, United States Lessen LLC Full time

Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place But we aren't just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

Let's say a resident has a leaky pipe. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives. After the work order has been created, our Dispatch Team will qualify the work order, then send it to a qualified plumber. The work order then moves over to our Follow Up Team who will "follow" along with the work order to ensure the leaky pipe gets fixed in a timely manner and the resident is kept updated along the way.

What You'll Do:

  • Replying to messages from vendors, clients, and residents, and then taking actions in order to move a work order towards completion (40%)
  • Outbound phone calls to vendors to confirm they have capacity and can complete the job within the required timeframe (20% of day)
  • Outbound resident communications via phone, email, and text (20% of day)
  • Work order qualification checking for duplicates, vendor warranties, client direction, and resident responsibility (10% of day)
  • Inbound calls from residents, vendors, and the client (5% of day)
  • Team meetings with a fun team building activity, open forum to ask questions, and review of policy and procedure updates (5% of day)

You Should Have:

  • Critical thinking skills
  • Fast-paced decision making, ability to complete follow up tasks per day
  • Attention to detail and adherence to policies and procedures as measured by a weekly quality assurance check
  • Resourceful, know when to reference our internal knowledge base for client-specific business rules, as well as when to reach out to management and other departments for guidance
  • High level of care for our partners; residents, clients, and vendors
  • Ability to adapt to change on a weekly basis due to client needs or updates to our technology
  • Education Level – High school diploma required, Associates or Undergraduate degree preferred

Why Lessen:

· Competitive compensation

· Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.