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Associate Manager of Customer Support

2 months ago

Phoenix, Arizona, United States Wells Fargo Full time

Position: Associate Manager of Customer Support

As the Associate Manager of Customer Support, you will oversee a dedicated team of Customer Service Representatives tasked with addressing both internal and external customer inquiries, resolving complaints, and managing dispute resolution processes. Your primary objective will be to ensure that all customer service operations are executed efficiently, with a strong emphasis on quality and compliance.

  • Lead and mentor Customer Service Representatives in handling inquiries
  • Effectively manage and resolve customer complaints and disputes
  • Identify and implement opportunities for service enhancement

This position demands exceptional leadership capabilities, meticulous attention to detail, and a commitment to delivering outstanding customer service. Become a vital part of our team and contribute to elevating our customer service standards.