Beverage Supervisor

1 month ago

Hazel Crest, Illinois, United States Wind Creek Chicago Southland Full time

Description

Job Overview

The Beverage Supervisor will oversee beverage needs and activities to ensure smooth and efficient service. The Beverage Supervisor will work closely with the food and beverage (F&B) management team to ensure we provide superior services.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And ResponsibilitiesAssist in implementing programs designed to provide beneficial changes in the beverage operation
Assist in refining all areas of the beverage operations
Help cultivate an inclusive, friendly, and prosperous work environment
Ensuring all policies and procedures are followed, including recruiting, hiring and training, employee coaching and documentation
Present and visible on the floor creating guest interaction
Abide by all State, Federal, and WCH requirements pertaining to serving alcohol
Assist in training on customer service programs/standards and assures outstanding service to all guests at all times
Assist in scheduling staff that assure the highest service levels with maximum productivity
Counsels, guides, trains, and instructs the beverage team in the proper performance of their duties
Communicates all pertinent information regarding daily promotions, Beverage specials, property promotions, station assignments, scheduled entertainment and assures that the team is informed of the information
Utilizes creative abilities to offer operational enhancements
Can do attitude when assigned special projects as needed per the direction of the Department Manager
Other duties and responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment – required

Must be twenty - one (21) years of age or older
Associate's Degree in Related field– requiredOR Two (2) years' Supervisory experience– required

OR One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department– required

OR Two (2) years' experience in the hiring position's Department– required

One (1) year of Beverage Supervisory experience - required

Must have knowledge of beverage products and service techniques
Great interpersonal, customer communication, team building, and problem-solving skills
Excellent verbal and written communication skills
Ability to coordinate multiple tasks at once
Ability to work with a computer-based time and attendance system
Ability to adequately and successfully perform all aspects of this position
Must possess a high level of professionalism, dependability, and punctuality
After hire, successful obtainment of BASSET or ServeSafe certification is required to retain position
Must be able to respond professionally and make rational decisions when handling guest and employee conflict
Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.

Source: Hospitality Online

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