Project Manager- Operations

3 weeks ago

Chicago, Illinois, United States JPMorganChase Full time

Job Description
If you are a Leader, passionate about Controls, Protocols and Execution, you have found the right team. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Program/Project Manager in the Corporate & Investment Bank department, you will support the Public Sector Operations senior leadership team, help solve complex problems and address strategic issues critical to the business. You will work closely with Operations business owners, Technology partners, Product team and the client to track key deliverables. Projects will include developing strategies to support new business growth, assessing and planning operations capacity, leveraging data to identify performance and process improvement opportunities, as well as managing other key business initiatives. Projects are typically team-based and include heavy interaction and collaboration with leaders and employees across the division.
Job responsibilities

Oversee strategic project initiatives from conception to completion, develop and implement project plans, ensuring alignment with key organizational goals
Understand and represent business requirements for client and operations business owners
Collaborate with cross-functional teams to motivate project successes and timely deliveries
Generate regular project status reports, executive summaries, meeting minutes, and action items
Perform impact analyses for business initiatives to determine key business groups that will be required to undergo technical or operational process changes
Document end-to-end process flows, including client interactions and operations changes and motivate progress on tasks and actions through regular status meetings with business partners
Monitor and report project progress to executive leadership and escalate deliverable delays and document "path to Green status"
Conduct walk through and product overview/process change sessions to update stakeholders and user group and foster a culture of inclusion, focused on innovation, efficiency, and continuous improvement

Required qualifications, skills and capabilities

Proven experience in project management at a senior level
Must have Project Management Certification (PMP).
Demonstrated ability to motivate end-to-end process reviews and process re-engineering and able to learn the technical and operational aspects of Receivables Operations quickly
Excellent written and verbal communication skills, with the ability to present in a clear and action oriented manner
Create executive presentations, project status scorecard for senior management, stakeholders and team members
Experience working with cross functional teams from Operations, Technology, and Product and strong ability to influence others and motivate desired outcomes
Able to multi task and prioritize, with strong organization and problem-solving skills, and able to develop metrics designed to measure project/program successes
Strong proficiency with the Microsoft product suite (Excel, Power Point, Access, Visio, Word)

A Government Security Clearance may be required for this position. This includes, but is not limited to:

Fingerprints
Credit Check
Employment History
Tax Filing History (possibly)
References (possibly)
Proof of U.S. Legal Permanent Residence

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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