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Billing & Customer Service Specialist

3 months ago

Charleston, West Virginia, United States Virginia Department of Public Utilities Full time

Responsibilities include:

  • Electronically processes utility and merchandise billing, service orders, accounts payable, related monthly and year-end reports and cash receipts.
  • Prepares miscellaneous service, turn on and turn off orders, and distributes them to appropriate department and records in system
  • Uploads and downloads electronic meter reading files as needed.
  • Provides courteous and efficient service and communicate effectively with customers, including employees of the Utility
  • must communicate effectively when dealing with complaints from customers who may be hostile; effectively explain policies and procedures.
  • Collects delinquent notices for mailing
  • Makes recommendations for improvements and corrective actions, and communicate effectively verbally and in writing.
  • Assists in answering incoming telephone calls and face-to-face customer contact.
  • Performs audits on billing accounts to ensure accuracy
  • Verifies Customer high/low consumptions by comparing historical data from meter readings and makes estimates and/or investigative work orders, additions and rebates if warranted.

Full Job Description is available at:
VIRGINIA PUBLIC UTILITIES IS AN EQUAL OPPORTUNITY EMPLOYER