Customer Service Representative
4 weeks ago
Job Summary:
The Engagement Center Representative provides exceptional customer service to clients by addressing their inquiries and concerns regarding claims, medical billing, and policy-related questions. This role involves interacting with customers via phone, email, or chat, analyzing information, and determining the necessary actions to resolve their issues.
Key Responsibilities:
- Provide accurate and timely information to customers regarding claims, medical billing, and policy-related questions.
- Analyze customer information, triage facts, and determine the necessary actions to resolve their issues.
- Interact with other associates to answer questions, provide support, or assist in problem resolution for customers and agents.
- Create certificates of insurance for policyholders.
- Enter or update specific claim, policy, and/or customer data into computer systems.
- Research medical bill coding issues or pharmacy-related issues.
- Provide support to customers and agents while using the Encova Edge Portal.
- Take payments from customers or assist customers with online payment portals.
Requirements:
- High school diploma or equivalent required.
- One year of previous full-time experience in customer service preferred, insurance experience within multi-line industry preferred.
- Ability to provide excellent customer service to both external and internal customers.
- Ability to work as a team member and perform based on established standards and expectations.
- Ability to multi-task.
- Must be detail-oriented.
- Excellent written and oral communication skills.
- Experience with Microsoft Products.
- Utilize critical thinking skills.
- Ability to work proficiently in multiple systems.
- Ability to consistently exercise sound judgment.
- Ability to effectively analyze and apply information.
What We Offer:
At Encova Insurance, we believe that our associates drive our company's success by delivering unrivaled service to our customers. We make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join our family of industry leaders and let us reward you with a competitive salary, bonus, and benefits package that includes a 401(k), wellness programs, bonus incentive plans, and flexible schedules, with an early close of the office every Friday.
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