Current jobs related to Enterprise Customer Success Manager - Remote, Oregon - Articulate

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States NICE Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at NICE. As a key member of our customer-facing team, you will be responsible for securing long-term adoption and relationships with our customers, as well as driving growth and expansion of their accounts.Key ResponsibilitiesManage a portfolio of...

  • Customer Success Manager

    2 weeks ago

    Remote, Oregon, United States Symbotic Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Symbotic. As a key member of our Customer Operations Success organization, you will partner directly with our customers and cross-functional business units to identify and assist in prioritizing key initiatives.Key ResponsibilitiesProvide exceptional customer service...

  • Enterprise Account Executive

    3 days ago

    Remote, Oregon, United States Sprinklr Full time

    About the RoleSprinklr is seeking a highly skilled Large Enterprise Account Executive to join our team. As a key member of our sales team, you will be responsible for managing key accounts that generate significant revenue. The ideal candidate will have a proven track record of establishing, nurturing, and expanding valuable relationships with customers.Key...

  • Customer Success Representative

    2 days ago

    Remote, Oregon, United States NoGigiddy Full time

    About NoGigiddyNoGigiddy is a leading company in the on-demand staffing and recruiting industry, dedicated to empowering gig workers nationwide. We prioritize their success and well-being by providing reliable earning opportunities and support services.Job SummaryWe are seeking a motivated and customer-focused Remote Customer Success Specialist to join our...

  • Customer Success Architect

    2 days ago

    Remote, Oregon, United States GitLab Full time

    About the RoleThe Customer Success Architect will play a pivotal role in driving long-term success for our customers by aligning our platform with their unique business objectives.This highly strategic position requires a deep understanding of DevSecOps best practices, industry trends, and our software capabilities.The ideal candidate will serve as a trusted...

  • Sales Manager, Enterprise

    4 weeks ago

    Remote, Oregon, United States Nextiva Full time

    Unlock the Future of Customer ExperiencesAt Nextiva, we're redefining the way businesses connect with their customers. As a Sales Manager, Enterprise, you'll play a critical role in driving our mission forward.Key Responsibilities:Lead a high-performing team of Sales Account Managers to achieve sales targets and exceed customer expectations.Develop and...

  • Enterprise Business Development Manager

    3 days ago

    Remote, Oregon, United States Fortive Corporation Full time

    Job Summary:The Enterprise Business Development Manager will play a pivotal role in expanding our Enterprise Account base, focusing on deep account penetration with our comprehensive suite of products and solutions.This role demands proactive management of the sales process from prospecting to closure, collaborating closely with Account Executives and...

  • Associate Account Manager

    1 month ago

    Remote, Oregon, United States VIVIO Health Full time

    Job Title: Associate Account Manager - Customer SuccessAt VIVIO Health, we're revolutionizing the way pharmacy benefits are delivered. As an Associate Account Manager - Customer Success, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist in the management of VIVIO's customers, providing...

  • Customer Success Architect

    2 days ago

    Remote, Oregon, United States GitLab Full time

    About the RoleThe Customer Success Architect will play a pivotal role in providing unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. This highly strategic position requires a deep understanding of DevSecOps best practices, industry trends, and our software...

  • Manufacturing Enterprise Sales Executive

    3 days ago

    Remote, Oregon, United States Indeavor Full time

    About the RoleWe are seeking a highly motivated and results-driven Manufacturing Enterprise Sales Executive to join our team at Indeavor. As a trusted advisor, you will work closely with our customers to understand their pain points and provide tailored solutions to drive business growth.Key ResponsibilitiesDevelop and maintain a pipeline of new and existing...

  • Regional Sales Manager

    3 days ago

    Remote, Oregon, United States HireVue Full time

    Job DescriptionHireVue is a leading provider of end-to-end hiring solutions, and we are seeking a highly skilled Regional Sales Manager to join our team.The successful candidate will be responsible for generating revenue with enterprise and strategic level companies, building and managing relationships with potential clients throughout a territory in the...

  • Enterprise Sales Development Representative

    2 weeks ago

    Remote, Oregon, United States undisclosed Full time

    About the RoleAs an Enterprise Sales Development Representative, you will play a pivotal role in driving business growth by identifying and developing strategic enterprise accounts.You will be responsible for building and maintaining strong relationships with key decision-makers, understanding their business needs, and providing tailored solutions that align...

  • Enterprise AI Solutions Specialist

    3 days ago

    Remote, Oregon, United States Aethir Full time

    Aethir is revolutionizing the way enterprises leverage GPU-based compute for artificial intelligence (AI). We're seeking a passionate and results-driven Enterprise AI Salesperson to play a key role in driving the growth of our industry-leading AI compute solutions.About the Role:In this exciting role, you will be responsible for developing new business...

  • Enterprise Sales Professional

    3 days ago

    Remote, Oregon, United States Workiva Full time

    As an Enterprise Sales Professional at Workiva, you will be responsible for driving customer expansion sales opportunities from executive-level buyers and influencers at current customer accounts. You will focus on selling Workiva's core platform and collaborate with other Workiva Solution Sales teams to deliver multi-solution sales.Successful candidates...

  • Enterprise Sales Executive

    3 days ago

    Remote, Oregon, United States Sprinklr Full time

    About the RoleWe are seeking a highly skilled Enterprise Sales Executive to join our team at Sprinklr. As a key member of our sales team, you will be responsible for identifying, negotiating, and closing big deals in a defined territory.Key ResponsibilitiesDevelop and execute sales strategies to achieve revenue targets and expand our customer base.Build and...

  • Enterprise Sales Executive

    2 months ago

    Remote, Oregon, United States Workday, Inc. Full time

    About the Role At Workday, Inc., our Enterprise Sales Executives play a pivotal role in driving new customer growth and revenue expansion. As a key member of our Field Sales organization, you will be responsible for developing and executing strategies to identify, pursue, and close high-value opportunities in assigned territories. Key Responsibilities ...

  • Enterprise Sales Professional

    3 days ago

    Remote, Oregon, United States CloudFactory Full time

    Enterprise Sales ProfessionalAs a key member of our global team at CloudFactory, you will work remotely to establish relationships with mid-market and enterprise clients in various industries. Your primary responsibilities will include:Identifying potential clients through research and lead generation toolsInitiating contact with potential clients through...

  • Enterprise Sales Executive

    2 weeks ago

    Remote, Oregon, United States Workday, Inc. Full time

    About the RoleAt Workday, we're seeking a highly skilled and experienced Enterprise Sales Executive to join our Field Sales organization. As a key player in our team, you'll be responsible for driving new customer growth and revenue through strategic account planning and execution.As a Medium Enterprise Account Executive, you'll play a critical role in...

  • Enterprise Resource Planning Manager

    1 week ago

    Remote, Oregon, United States Parsons Corporation Full time

    Job Summary:Parsons is seeking an experienced Enterprise Resource Planning (ERP) Implementation Manager to lead the planning and implementation of ERP projects. The successful candidate will have a proven track record of managing and delivering full lifecycle ERP implementations, including Deltek/Costpoint.Key Responsibilities:Lead the planning and...

  • Enterprise Architect

    2 days ago

    Remote, Oregon, United States Acentra Health Full time

    Transform Healthcare with Acentra HealthAcentra Health is a pioneering healthcare company that empowers better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.Lead the Way is our rallying cry at Acentra Health. We invite you to actively engage in...

Enterprise Customer Success Manager

3 months ago

Remote, Oregon, United States Articulate Full time

Our Enterprise Customer Success Managers (ENT CSM) work with our customers post sale to ensure they get maximum value from their investment in Articulate. The ENT CSM will own a book of accounts within our Enterprise market segment and build and expand relationships with these customers post-sale. The ENT CSM will be responsible for onboarding, driving product adoption and satisfaction, renewal retention, and expanding our footprint within our largest, most strategic accounts.

What you'll do:

  • Manage a book of of our largest, most strategic Enterprise accounts
  • Own the entire customer life cycle for your accounts, including onboarding, engagement and renewal
  • Manage the renewal process by navigating complex commercial terms and leading to on-time renewals which maximize net revenue retention
  • Increase customer retention by conducting strategic check-ins, kick-off calls, and business reviews
  • Accurately forecast renewal revenue for current and future quarters
  • Engage in consultative discovery conversations to uncover account expansion opportunities and assist your Sales partners in converting those opportunities
  • Prioritize accounts for strategic focus each quarter and build and execute account plans for those customers
  • Proactively drive customer adoption and mitigate retention risk
  • Partner effectively with cross-functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support
  • Meet key performance indicators around revenue retention, account expansion, renewals, lead generation, and customer satisfaction
  • Be the voice of the customer internally to resolve customer challenges
  • Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and relationship building
  • Participate in all enrichment and enablement activities as assigned
  • Participate in special projects and additional responsibilities as needed

What you should have:

  • 8+ years experience working in a customer-facing account management, sales or customer success role
  • A strong understanding of customer success
  • Experience managing a book of 50+ customer accounts
  • Experience directly managing renewals, driving renewal strategy, and handling customer negotiations
  • A customer-centric mindset and the ability to continuously connect customer's business pains to specific product benefits and value propositions
  • Experience creating and upleveling strategic relationships with key stakeholders
  • Ability to prioritize a large but strategic book
  • Excellent critical-thinking skills
  • High commercial acumen and strong discovery skills
  • Resiliency, adaptability, and experience thriving in a fast-paced environment
  • Ability to work independently with a high sense of self-accountability and as part of a collaborative team
  • Excellent verbal, written communication and presentation skills
  • 2+ years experience in SaaS
  • 2+ years experience using Salesforce

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that's engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine's Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people's humanity knowing that each person's unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at

(For information about Articulate's privacy practices, please view our Privacy Notice)

As an organization, we participate in E-Verify.