Administrative Supervisor

1 month ago


Baltimore, Maryland, United States AbsoluteCare Full time

Job Summary

The Administrative Supervisor is responsible for overseeing and managing the daily operations of the Comprehensive Care Center, including supervising front office staff, medical records personnel, and referral coordinators. This role requires effective leadership, a strong understanding of healthcare processes, and the ability to foster a positive and efficient work environment. The Administrative Supervisor will ensure high-quality patient care, compliance with healthcare regulations, and the smooth functioning of office operations.

Duties and Responsibilities

  • Supervise, mentor, and develop a team of 8-10 direct reports, including front office staff, medical records personnel, and referral coordinators.
  • Oversee daily performance, provide constructive feedback, and implement performance improvement plans as necessary.
  • Conduct annual evaluations, manage HR and disciplinary issues, and promote a culture of excellence and continuous improvement.
  • Set expectations and hold the team accountable for workflow adherence and high-quality customer service.
  • Address and resolve patient concerns and complaints promptly and professionally.
  • Oversee the referral process, ensuring timely and accurate processing of patient referrals.
  • Manage the medical records process to ensure full compliance and accuracy.
  • Conduct audits and inspections to ensure adherence to best practices and identify areas for improvement.
  • Serve as a liaison between front office staff, medical records personnel, referral coordinators, and other departments within the organization.
  • Coordinate with the assigned clinical team to promote patient engagement and retention.
  • Oversee the scheduling and coordination of appointments for the multi-disciplinary team.
  • Monitor and manage office supplies and inventory.
  • Responsible for data collection and management, including demographics, patient history, insurance, and financial information.
  • Prepare and manage daily reports.
  • Participate in meetings, committees, and professional development activities as required.
  • Demonstrate a working knowledge of insurance coverage and benefits.
  • Appropriately triage patient and physician needs and understand general physician office procedures.

Minimum Qualifications

  • Education: Associate's degree in healthcare administration, Business Administration, or a related field preferred.
  • Experience: Minimum of 3-5 years of supervisory experience in a healthcare setting, with a proven track record of managing a team of 8-10 direct reports.
  • Strong knowledge of front office operations, including medical records management and referral processes.
  • Excellent leadership abilities with strong communication and interpersonal skills.
  • Proficiency in healthcare management software and electronic medical records (EMR) systems.
  • Ability to handle multiple tasks, prioritize effectively, and thrive in a fast-paced environment.
  • Strong problem-solving skills with acute attention to detail.
  • Experience in a patient-facing medical center preferred.
  • Demonstrated respect for and experience with culturally diverse communities.
  • Highly organized with exceptional communication skills.
  • Team and customer service oriented.


  • Baltimore, Maryland, United States State of Maryland Full time

    OverviewJoin a dedicated team committed to enhancing public safety and supporting the rehabilitation of individuals within the community. The Maryland Department of Public Safety and Correctional Services (DPSCS) is seeking a skilled Administrative Operations Supervisor to oversee clerical staff and ensure efficient administrative processes.GRADE11POSITION...

  • administrator ii

    4 weeks ago


    Baltimore, Maryland, United States State of Maryland - DPSCS OSEC Administrative Services Full time

    Introduction\r\r\r\r\r\r\r'Together, we are building a stronger Maryland.'\r\r� � � � � � � � � � � � � � � � -��Governor Wes Moore\r\r\r\r\rDo you want to join a dynamic, innovative team? Join one of the State of Maryland's largest agencies, the Maryland Department of Public Safety and Correctional Services (DPSCS) When...


  • Baltimore, Maryland, United States Ascension Full time

    Job SummaryWe are seeking a highly skilled RN Bed Management House Supervisor to join our team at Ascension St. Agnes in Baltimore, MD.Key ResponsibilitiesSupervise and coordinate a centralized bed management system to facilitate efficient admissions and transfers, optimize occupancy and avoid delays in service.Communicate with clinical staff to determine...


  • Baltimore, Maryland, United States MEDSTAR HEALTH Full time

    Performs diversified administrative duties such as typing, dictation, filing, and interfacing with appropriate staff and the public. Provides assistance in the day-to-day administration of designated area.EducationHigh School Diploma or GED or equivalent. Knowledge of medical terminology required and business courses or administrative/secretarial training...


  • Baltimore, Maryland, United States State of Maryland - MSDE - DORS - Workforce & Tech Center Full time

    Introduction\rThe Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers,...


  • Baltimore, Maryland, United States The Johns Hopkins University Full time

    Position OverviewWe are seeking a Financial Operations Supervisor within the Controller's Office, a key member of the University Administration leadership team. This role is essential in providing direction, oversight, and management to support the objectives of the Controller's Office.Key ResponsibilitiesThe Financial Operations Supervisor will plan,...


  • Baltimore, Maryland, United States National Spine & Pain Full time

    Healthcare Operations Supervisor RoleWe are looking for a dedicated Healthcare Operations Supervisor to manage the seamless daily functions of our facility. The primary duties involve overseeing both administrative and clinical personnel, ensuring a professional workflow, and assisting providers with their daily responsibilities.Oversee all personnel within...


  • Baltimore, Maryland, United States Johns Hopkins University Full time

    Job Req ID: Accounting Supervisor We are seeking a Supervisor within the Controllers Office, a key member of the University Administration leadership team. This role provides essential guidance, oversight, and management to support the mission of the Controllers Office. The Supervisor is responsible for planning, organizing, and managing functional units or...


  • Baltimore, Maryland, United States The Johns Hopkins University Full time

    Position OverviewWe are seeking a Financial Operations Supervisor within the Controller's Office, who will play a vital role as a member of the University Administration leadership team. This position is responsible for providing direction, oversight, and management to support the objectives of the Controller's Office.Key ResponsibilitiesThe Financial...


  • Baltimore, Maryland, United States Johns Hopkins University Full time

    Job Req ID: Accounting Supervisor We are seeking an Accounting Supervisor within the Controllers Office, who will play a vital role as a member of the University Administration leadership team. This position is responsible for providing strategic guidance, oversight, and management to support the mission of the Controllers Office. The Supervisor will plan,...


  • Baltimore, Maryland, United States Workatfirst Full time

    About the PositionThe Operations Manager is responsible for overseeing all transportation activities, including the dispatching of vehicles on schedule, the oversight of the vehicles and Operators while in service, and processing and verifying operations payroll. Maintains the routes for accuracy and efficiency.Key ResponsibilitiesCoordinate the dispatching,...

  • administrator ii

    2 months ago


    Baltimore, Maryland, United States State of Maryland - MDH Family Health & Chronic Disease Services Full time

    Introduction\r GRADE17\r LOCATION OF POSITIONMDH, Center for Tobacco Prevention and Control\rBaltimore, MD 21201\r Main Purpose of JobThe main purpose of this position is to serve within the Federal Tobacco Enforcement Initiatives Unit of the PHPA Center for Tobacco Prevention and Control (CTPC). This position will work as a Backup State Program Coordinator...

  • Nurse Supervisor

    4 hours ago


    Baltimore, Maryland, United States Always Best Care Senior Services - Baltimore, MD Full time

    Job OpportunityWe are seeking a skilled Nurse Supervisor to join our team at Always Best Care Senior Services in Baltimore, MD.About the Role:As a Nurse Supervisor, you will be responsible for conducting thorough initial assessments and reassessments of clients, developing personalized care plans, and ensuring compliance with local, state, and federal...


  • Baltimore, Maryland, United States TEKsystems Full time

    Job OverviewTEKsystems is a prominent player in the Telecommunications sector, offering comprehensive solutions across various markets. Our focus encompasses both wireless and wireline services, catering to major industry leaders.This role involves overseeing the Outside Plant (OSP) operations for both wireline and wireless divisions. The supervisor will...


  • Baltimore, Maryland, United States Northrop Grumman Full time

    Job Summary:We are seeking an experienced Administrative Assistant 4 to support our Director and Leadership Team onsite in Linthicum, MD. The successful candidate will provide administrative support to the team, including calendar management, travel coordination, and preparation of presentation materials.Key Responsibilities:Provide administrative support to...


  • Baltimore, Maryland, United States Johns Hopkins University Full time

    Job Req ID: Accounting Supervisor We are looking for a Supervisor within the Controllers Office, a key member of the University Administration leadership team. This role involves providing direction, oversight, and management to support the mission of the Controllers Office. The successful candidate will plan, organize, and manage essential functions or...

  • office supervisor

    2 months ago


    Baltimore, Maryland, United States State of Maryland - DPSCS-Central Booking & Intake Facility Full time

    Introduction\r��\r'Together, we are building a stronger Maryland.'\r�\r-� Governor Wes Moore\r�\rDo you want to join a dynamic, innovative team? Join one of the State of Maryland's largest agencies, the Maryland Department of Public Safety and Correctional Services (DPSCS) When you work at DPSCS, it's an opportunity to support and impact our large...


  • Baltimore, Maryland, United States Maryland Transit Administration Full time

    Job Title: Systems Maintenance Supervisor-Light RailCompany: Maryland Transit AdministrationLocation: Baltimore, MarylandSchedule: 6:00AM-2:30PM, Days off: Saturday and SundayPosition Overview: The Maryland Transit Administration is in search of a dedicated Systems Maintenance Supervisor for the North Avenue Light Rail System. This position is crucial for...


  • Baltimore, Maryland, United States Maryland Transit Administration Full time

    Job Title: Systems Maintenance Supervisor-Light RailCompany: Maryland Transit AdministrationLocation: Baltimore, MarylandSchedule: 6:00AM-2:30PM, Days off: Saturday and SundayPosition Overview: The Maryland Transit Administration is in search of a dedicated Systems Maintenance Supervisor to lead the North Avenue Light Rail System Maintenance team in...


  • Baltimore, Maryland, United States ABM Industries Full time

    Overview Position Summary:The Regional Operations Supervisor is tasked with overseeing the daily operational and administrative functions to ensure adherence to contractual obligations. This role involves developing and executing cost management strategies and service quality benchmarks to meet customer specifications and contractual agreements for the...