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Office Assistant

4 months ago

Methuen, Massachusetts, United States Randstad USA Full time
Family owned and operated business in the Merrimack valley is looking to add a dynamic office assistant to their team If you enjoy providing top notch customer service and want to be a part of a team that delivers first rate quality service, then we should talk Service industry experience will be preferred. Click to apply

salary: $51, $52,000 per year
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities
  • Generate Purchase Orders
  • Handle incoming customer inquiries, supporting dispatch operations
  • Maintain and update return records for credit issuance
  • Conduct follow-up calls with customers after service appointments, updating surveys and sending review requests for Google posting
  • Update accounting software with received vendor invoices
  • Aid managers in composing written communications to vendors and customers as necessary
  • Regularly archive old files
  • Coordinate new Installation projects
  • Organize Accounts Receivable and Accounts Payable invoices
  • Verify vendor statements against accounting software balances
  • Test and implement new procedures within system
  • Keep customer files current with installation information (e.g., filter sizes, equipment details)
  • Complete product registrations
  • Confirm appointments for the following day at the dispatcher's direction (service, installations, and RFQs)
  • Schedule preventive maintenance appointments
  • Engage in outbound calling, as directed by the Office Manager, to ensure service operation success
  • Maintain the customer database with accurate and up-to-date information
  • Assist in renewing and scheduling maintenance agreements for technicians
  • Help with service call entry and scheduling during peak seasons
  • Manage social media account postings
  • Respond to Google reviews
  • Participate in company-sponsored training sessions
  • Support managers with ongoing projects

    Skills
  • Microsoft Office
  • Problem Solving
  • Office Support
  • Organization
  • Prioritizing
  • Written Communication
  • Multi-tasking
  • Answering Phones
  • Dispatching
  • Scheduling
  • Organizational Skills
    Qualifications
  • Years of experience: 1 year
  • Experience level: Entry Level
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.