Patient Care Administrative Assistant

2 weeks ago


Methuen, Massachusetts, United States IASIS Healthcare Full time
Position Overview:

The Patient Service Specialist I plays a crucial role within the administrative team, ensuring the efficient operation of the healthcare practice. This role involves managing daily front-end tasks to facilitate seamless interactions with patients and staff.

Key Responsibilities:
  • Handle incoming calls and direct them appropriately, taking messages and ensuring timely follow-up.
  • Provide essential information to callers while adhering to authorized medical advice protocols.
  • Deliver exceptional customer service to both new and existing patients.
  • Create and manage patient cases, documenting communications accurately in the electronic medical record (EMR) system.
  • Schedule patient appointments and necessary tests as requested.
  • Register patients in the EMR, verifying demographic information and health insurance details.
  • Conduct eligibility checks to confirm accurate insurance representation.
  • Collect required co-pays and outstanding balances from patients.
  • Coordinate patient visits across various practices as directed.
  • Engage in pre-visit planning for upcoming appointments, including insurance eligibility verification.
  • Obtain prior authorizations and referrals as needed.
  • Perform outreach to designated patient groups for care and quality measurement.
  • Assist with administrative supply management and follow up on missing documentation.
  • Work independently while adhering to organizational policies and maintaining patient confidentiality.
Qualifications:

The ideal candidate will possess:

  • Strong customer service skills.
  • Excellent communication and interpersonal abilities.
  • A high school diploma or equivalent.
  • Preferred experience as a medical secretary or in a similar role.
  • Familiarity with EMR systems, particularly Athena, is a plus.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

About IASIS Healthcare:
IASIS Healthcare is dedicated to providing high-quality, patient-centered care. We are committed to fostering an inclusive environment that values diversity and equity in our workforce and the communities we serve.

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other non-job-related characteristic.



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