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Guest Service Agent

2 months ago

Council Bluffs, Iowa, United States Caesars Entertainment Full time
Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.

We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars'' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 6 months - with full access to all educational programs with just a year of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us.

Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

Job Description:
  • Checking guests in and out of the hotel.
  • Standing and maneuvering in confined area.
  • Greeting and conversing with customers in English.
  • Speaking clearly and communicating with guest in noisyenvironment.
  • Responding to visual and oral signals.
  • Using color monitors on computer screens.
  • Addressing concerns and questions.
  • Giving friendly, excellent service.
  • Processing cash transactions accurately.
Qualifications:
  • Must be able to workin areas containing dust, second hand smoke, varying noise and temperaturelevels, lighting, vibration, crowds and air quality.
  • Previous computer and front desk experience preferred.
  • Excellent guest communication skills.
  • High school graduate or equivalent.
  • Basic computer knowledge.
Work Environment:
  • Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs.
  • Must be able to work in a fast paced environment.
  • Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
  • Must be flexible with schedule, including nights, weekends, and holidays as required.
  • Must be able to listen and respond to visual and aural cues.
  • Ability to stand and walk, and mobility to move easily around entire property for entire shift.
  • Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
About us

Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.