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Housekeeping Operations Manager

2 months ago


Council Bluffs, Iowa, United States Caesars Entertainment Full time
Position Overview

We are seeking a dedicated Housekeeping Operations Manager to oversee the housekeeping department within our esteemed hospitality establishment.

COMPENSATION AND BENEFITS:

At Caesars Entertainment, we are committed to enhancing the lives of our team members through a comprehensive benefits package. Full-time employees can select from various medical plans and carriers, along with access to an on-site health clinic. Additional offerings include dental and vision insurance, alongside a range of voluntary benefits.

We prioritize your professional growth with robust tuition assistance and a newly established student loan repayment initiative. As a member of our team, you will gain access to these educational benefits after just six months of employment, with full access to all educational programs after one year. Our benefits also encompass 401k plans with company matching, complimentary parking, and numerous team member events. Enjoy complimentary meals during your shifts, featuring a selection of sandwiches, salads, fresh fruits, cereals, and beverages.

KEY RESPONSIBILITIES:
  • Supervise and coordinate housekeeping, laundry, and related services during assigned shifts to ensure exceptional service delivery.
  • Foster a welcoming atmosphere for guests, actively seeking feedback and addressing any concerns with professionalism.
  • Maintain compliance with brand standards and operational guidelines.
  • Facilitate arrangements for VIP guests, ensuring personalized service from arrival to departure.
  • Drive performance through staff training and development, implementing procedures to uphold high service standards.
  • Oversee daily operations, ensuring consistent quality and efficiency.
  • Manage team performance, including recruitment, training, and performance evaluations.
  • Develop work schedules to align with business needs and enhance guest satisfaction.
  • Adhere to company policies and safety regulations, ensuring a safe working environment.
  • Perform additional duties as assigned, acting as a role model for the team.
EDUCATION AND EXPERIENCE:
  • A degree in Business or Hospitality Management is preferred.
  • Minimum of two years of progressive experience in guest services or operations, with a preference for leadership roles in hospitality.
SKILLS AND QUALIFICATIONS:
  • Exceptional communication skills, particularly in conflict resolution and team leadership.
  • Ability to remain composed and make sound decisions in high-pressure situations.
  • Strong written and verbal communication skills, with fluency in English.
  • Proficient in managing multiple tasks and priorities effectively.
  • Capability to analyze financial statements and budgets.
  • Demonstrated critical thinking and independent decision-making skills.
  • Self-motivated with the ability to work autonomously.
  • Excellent interpersonal and organizational skills.
  • Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Access, and Outlook.
  • Professional appearance and demeanor.
  • Commitment to upholding integrity and compliance with industry standards.
WORK ENVIRONMENT:
  • Ability to thrive in a fast-paced setting.
  • Willingness to work in environments with varying conditions, including noise and temperature fluctuations.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Physical capability to stand, walk, and navigate the property throughout the shift.
  • Ability to lift and move items weighing up to 50 pounds and perform various physical tasks.
About Us

Caesars Entertainment is dedicated to delivering exceptional experiences for our guests and team members alike. We are committed to fostering a culture of excellence and inclusivity, ensuring that our properties provide outstanding service and memorable moments for all. We invite you to explore a career with us and contribute to our mission of excellence.