Senior Desktop Support

2 months ago

Colorado Springs, Colorado, United States TEKsystems Full time

IT Site Support Specialist IV

Performs the installation, repair and preventative maintenance of personal computer and related systems; supports approved and allowed software to meet user requirements; troubleshoots software and hardware failures and identifies network problems when they relate to user endpoint devices; performs the installation, modification, testing and servicing on all internal/in-house data communications network equipment; assists in the recommendation for improvements and the development of technical standards; performs work of high

complexity.

· Active Directory; add new systems to the network; unlock/reset user account passwords

· Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems;

· Network; patching drops, monitoring network availability; troubleshooting connectivity issues

· PBX phone system experience desirable. Troubleshoot phone connectivity issues, programming extension changes

· Software; install licensed software on workstations

· Provision/Deployments; Provision user workstations using ServiceNow provisioning utilities, have knowledge of deploying systems imaging tools with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment.

· Security Patching; ensure user workstations are up to date with all security patches

· Maintain printers and contact vendors for printer repairs; work with Systems admin staff to configure new print queues and new printers.

· Partner with Security to sanitize workstations which may have been exposed to classified material.

· Participate in safety training and comply with safety policies and practices.

· Collaborate in team meetings and activities

· Provide Executive level support and assistance, on-site and remote as needed

· Provide on-call support after hours, as assigned. Can be remote or on-site, depending on need.

· Cell phone Management, from troubleshooting to Backoffice management

· Printer Management, in support of the Tech 1-3, as needed.

Minimum:

· 5-8 years of PC tech experience (network and technical troubleshooting in a corporate WAN environment, familiarity with a variety of

software, hardware and software applications)

· High School Diploma or General Education Degree (GED).

· Computer skills: Advanced knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Outlook), AD Domain Console, ServiceNow, Service Desk; ability to use Enterprise-wide information systems such as Visual

· Experience with McAfee EPO suite (Virus/Spam, Drive Encryption)

· Experience in Mobile Device Management (MDM) applications such as Airwatch or Apple Platform Deployment

· Experience in high-pressure situations, supporting executive level management.

Soft Skills Required:

Communication skills: ability to receive messages by telephone, in person, electronically and in writing; ask questions

and rephrase statements to clarify meaning; ability to read, interpret and comprehend technical publications; communicate across organizational levels; ability to communicate with quality, integrity and respect in a way that inspires others and encourages innovation and possibilities.

Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited

standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data

reports

Time Management & organizational skills:

flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of

multi-tasking familiar with usage in general office equipment.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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