Senior Desktop Support
2 months ago
IT Site Support Specialist IV
Performs the installation, repair and preventative maintenance of personal computer and related systems; supports approved and allowed software to meet user requirements; troubleshoots software and hardware failures and identifies network problems when they relate to user endpoint devices; performs the installation, modification, testing and servicing on all internal/in-house data communications network equipment; assists in the recommendation for improvements and the development of technical standards; performs work of high
complexity.
· Active Directory; add new systems to the network; unlock/reset user account passwords
· Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems;
· Network; patching drops, monitoring network availability; troubleshooting connectivity issues
· PBX phone system experience desirable. Troubleshoot phone connectivity issues, programming extension changes
· Software; install licensed software on workstations
· Provision/Deployments; Provision user workstations using ServiceNow provisioning utilities, have knowledge of deploying systems imaging tools with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment.
· Security Patching; ensure user workstations are up to date with all security patches
· Maintain printers and contact vendors for printer repairs; work with Systems admin staff to configure new print queues and new printers.
· Partner with Security to sanitize workstations which may have been exposed to classified material.
· Participate in safety training and comply with safety policies and practices.
· Collaborate in team meetings and activities
· Provide Executive level support and assistance, on-site and remote as needed
· Provide on-call support after hours, as assigned. Can be remote or on-site, depending on need.
· Cell phone Management, from troubleshooting to Backoffice management
· Printer Management, in support of the Tech 1-3, as needed.
Minimum:
· 5-8 years of PC tech experience (network and technical troubleshooting in a corporate WAN environment, familiarity with a variety of
software, hardware and software applications)
· High School Diploma or General Education Degree (GED).
· Computer skills: Advanced knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Outlook), AD Domain Console, ServiceNow, Service Desk; ability to use Enterprise-wide information systems such as Visual
· Experience with McAfee EPO suite (Virus/Spam, Drive Encryption)
· Experience in Mobile Device Management (MDM) applications such as Airwatch or Apple Platform Deployment
· Experience in high-pressure situations, supporting executive level management.
Soft Skills Required:
Communication skills: ability to receive messages by telephone, in person, electronically and in writing; ask questions
and rephrase statements to clarify meaning; ability to read, interpret and comprehend technical publications; communicate across organizational levels; ability to communicate with quality, integrity and respect in a way that inspires others and encourages innovation and possibilities.
Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited
standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data
reports
Time Management & organizational skills:
flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of
multi-tasking familiar with usage in general office equipment.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Senior Systems Engineer L2
4 days ago
Colorado Springs, Colorado, United States Galapagos Federal Systems, LLC Full timePosition Title: Senior Systems Engineer L2Location: Colorado Springs, COSalary Range: $115,000 - $120,000OverviewGalapagos Federal Systems LLC is seeking a highly skilled and motivated individual to fulfill the role of Senior Systems Engineer at Level 2. This position is essential for providing comprehensive server support, with a focus on the design,...
-
Senior Systems Architect
5 days ago
Colorado Springs, Colorado, United States Tetra Tech BlueWater Full timePosition OverviewTetra Tech BlueWater is seeking a Senior Systems Engineer to provide support for advanced engineering projects. This role involves delivering technical engineering and installation services for sophisticated Command and Control Facilities, contributing to the operations of national defense initiatives.Key ResponsibilitiesEngage with...
-
Recreation Support Specialist
4 days ago
Colorado Springs, Colorado, United States MBK Senior Living Full timePosition Overview:The primary function of the Recreation Support Specialist is to assist in the implementation of various programs and activities designed for the residents.Key Responsibilities:1. Collaborate with the Activities Director to facilitate engaging and enjoyable experiences for all residents.2. Provide exceptional customer service and demonstrate...
-
Technical Support Specialist
5 days ago
Colorado Springs, Colorado, United States Apogee Corporation Full timeApogee Corporation is currently in search of a dedicated IT Technician to provide assistance at the Product Support Facility (PSF) Help Desk for a prominent defense agency. Why choose Apogee? At Apogee Corporation, we pride ourselves on delivering exceptional research, engineering, operations, software, cyber, intelligence, training, technical services, and...
-
Senior Systems Architect
4 days ago
Colorado Springs, Colorado, United States Tetra Tech BlueWater Full timePosition OverviewTetra Tech BlueWater is seeking a Senior Systems Engineer to provide support for a critical project within the Naval Information Warfare Center, Pacific (NIWC PAC). This role involves acquiring technical engineering and installation services for a new Command and Control Facility (C2F) dedicated to U.S. SPACE COMMAND (USSPACECOM) and the...
-
Senior Systems Architect
4 days ago
Colorado Springs, Colorado, United States Tetra Tech BlueWater Full timePosition OverviewTetra Tech BlueWater is seeking a Senior Systems Engineer to provide support for a key project within the Naval Information Warfare Center, Pacific (NIWC PAC). This role involves delivering technical engineering and installation services for a new Command and Control Facility (C2F) aimed at enhancing operations for U.S. SPACE COMMAND...
-
IT Support Technician
5 days ago
Colorado Springs, Colorado, United States Infojini Inc Full timePosition Overview:The Service Desk team at Infojini Inc. plays a crucial role in ensuring that all user devices, including computers, desktop phones, mobile devices, and peripherals, are functioning effectively to deliver an exceptional customer experience.Key Responsibilities:Collaborate with users and IT team members to maintain operational availability of...
-
Senior Solutions Architect
15 hours ago
Colorado Springs, Colorado, United States Cox Communications Full timeAbout the RoleCox Communications is seeking a highly skilled Senior Solutions Engineer to join our team. As a Senior Solutions Engineer, you will be responsible for providing pre-sales support for complex managed services solutions in a cloud hosting environment.Key ResponsibilitiesProvide technical expertise to customers and prospects to architect solutions...
-
Senior IT Support Specialist
4 days ago
Colorado Springs, Colorado, United States S4 Full timePosition Title: Senior IT Support SpecialistLocation: Colorado Springs, COClearance Requirement: Secret clearanceEducational Background: Associate's degree or equivalent experienceExperience Required: At least 8 years of relevant experience in IT supportCertification: Must hold a DoD approved baseline certification or higher (such as Network+, A+, or...
-
IT Support Specialist
5 days ago
Colorado Springs, Colorado, United States Insight Global Full timePosition: IT Support SpecialistContract Length: 6 month contract to hireCompensation: $25-28 per hourAvailable Positions: 1Essential Qualifications:Minimum of 2 years in a technical support roleProficient with a ticket management systemFamiliarity with SysAidSkills in password management and troubleshooting O365Experience in hardware assistance, password...
-
IT Support Specialist
5 days ago
Colorado Springs, Colorado, United States Insight Global Full timePosition: IT Support SpecialistContract Type: 6-month contract with potential for permanent placementCompensation: $25-28 per hourAvailable Positions: 1Essential Qualifications:Minimum of 2 years in a technical support roleProficient in using a ticketing systemFamiliarity with SysAid softwareSkilled in password management and troubleshooting O365Experience...
-
Technical Support Analyst
5 days ago
Colorado Springs, Colorado, United States Infojini Full timeJob OverviewPosition Title: Helpdesk Support SpecialistDuration: 6+ monthsCompensation: $24/hr - $28/hrKey Responsibilities:The Service Desk team collaborates closely with users and IT professionals to ensure that customer computers, desktop phones, mobile devices, peripherals, and essential services are consistently operational, delivering a high-quality...
-
Technical Support Specialist
4 days ago
Colorado Springs, Colorado, United States System Soft Technologies Full timePosition OverviewRole: IT Service DeskPosition Type: Help Desk TechnicianCompensation: Competitive hourly rateCompany: System Soft TechnologiesWork Environment: OnsiteThe Service Desk team collaborates closely with users and IT professionals to ensure that customer devices, including computers, desktop phones, mobile devices, and peripherals, are functioning...
-
Senior Systems Engineer
5 days ago
Colorado Springs, Colorado, United States Auria Full timeAuria is seeking a Senior Systems Engineer to provide support for critical Command, Control, Battle Management, and Communications (C2BMC) initiatives. This role involves the management and upkeep of Linux-based systems within a software development framework.The selected candidate will be accountable for the daily operations of both Windows and Linux...
-
Senior IT Support Specialist
4 days ago
Colorado Springs, Colorado, United States S4 Full timePosition Overview:S4 Inc. is in search of a Senior Service Desk Specialist to provide essential support for the Information Technology Enterprise Services (NITES) program. This role is critical in supporting the North American Aerospace Defense Command (NORAD) and United States Northern Command (USNORTHCOM).Key Responsibilities:Incident Management:Act as the...
-
Senior IT Support Specialist
4 days ago
Colorado Springs, Colorado, United States S4 Full timePosition Overview:S4 Inc. is seeking a Senior Service Desk Specialist to enhance the Information Technology Enterprise Services (NITES) program, providing essential support to key defense operations.Work Location: Peterson SFB, COClearance Requirement: Must hold an active Secret clearance.Educational Background: An Associate's degree or equivalent experience...
-
Senior IT Support Specialist
4 days ago
Colorado Springs, Colorado, United States S4 Full timePosition Overview:S4 Inc. is in search of a Senior Service Desk Specialist to enhance the Information Technology Enterprise Services (NITES) program, providing critical support to the North American Aerospace Defense Command (NORAD) and United States Northern Command (USNORTHCOM).Work Location: Peterson SFB, COClearance Requirement: Active Secret...
-
Technical Support Analyst
4 days ago
Colorado Springs, Colorado, United States CompQsoft Inc. Full timeJob OverviewWe are seeking a dedicated Help Desk Specialist to provide exceptional support to our users. This role is crucial in ensuring smooth operations and addressing technical issues effectively.Key Responsibilities:Deliver both telephone and face-to-face assistance to users regarding email, directories, standard Windows desktop applications, and...
-
IT Support Specialist
22 hours ago
Colorado Springs, Colorado, United States Wendy's Full timeAbout Wendy'sWendy's is a fast-food restaurant franchise that operates in multiple locations across the United States. We are seeking a highly skilled IT Support Specialist to join our team.Job SummaryThe IT Support Specialist will be responsible for providing technical support to our restaurant locations, including installing and supporting networks,...
-
Senior Systems Engineer
5 days ago
Colorado Springs, Colorado, United States ASG Co Full timeJob TypeFull-time Company Overview:At ASG Co, we are committed to our core principles of integrity, service, and excellence. Our team is composed of dedicated professionals who strive to make a positive impact in every project we undertake. We value those who share our vision of doing the right thing and serving our clients and colleagues with...