IT Support Specialist
1 week ago
About Wendy's
Wendy's is a fast-food restaurant franchise that operates in multiple locations across the United States. We are seeking a highly skilled IT Support Specialist to join our team.
Job Summary
The IT Support Specialist will be responsible for providing technical support to our restaurant locations, including installing and supporting networks, repairing and upgrading computers and laptops, and installing software applications. The ideal candidate will have experience with Windows 10, 7, and Chrome OS, as well as PC hardware repair and MS Office Suite products.
Key Responsibilities
- Provide technical support to restaurant locations via phone, remote access, and onsite visits
- Repair and upgrade computers and laptops as needed
- Install software applications to specifications
- Run and terminate network runs as needed
- Support digital surveillance environment (cameras, DVRs, etc.)
- Assist Director of IT with various projects
Requirements
- Windows 10, 7, Chrome OS support experience
- PC hardware repair experience
- MS Office Suite products experience
- Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience
- Desktop/server remote control software experience
- CAT 5e/6 network and camera cabling experience
- General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers
- Help Desk Ticketing System experience
Preferred Qualifications
- A+ certification
- Point of Sale device/system experience
- Headset/Speed of Service equipment experience
Non-Technical Skills
- Team player
- Ongoing willingness to learn and assist with documentation
- Self-motivated
- Comfortable with air travel
- Ability to drive a car and has a good driving record
- Outstanding customer service skills
- General knowledge of tools/power tools, ladders
- Ability to lift 50 lbs
- Comfortable accessing building roofs
About the Company
Wendy's is a fast-food restaurant franchise that operates independently owned and operated locations. Our franchise organizations determine their own compensation, benefits, and career programs, which may vary from company-owned locations.
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