Senior Solutions Architect

1 week ago


Colorado Springs, Colorado, United States Cox Communications Full time
About the Role

Cox Communications is seeking a highly skilled Senior Solutions Engineer to join our team. As a Senior Solutions Engineer, you will be responsible for providing pre-sales support for complex managed services solutions in a cloud hosting environment.

Key Responsibilities
  • Provide technical expertise to customers and prospects to architect solutions to their technical and business challenges.
  • Develop and maintain internal and external relationships with clients, partners, vendors, and colleagues.
  • Communicate professionally and effectively at all levels.
  • Participate in customer negotiations with sales teams and partners.
  • Ensure consistency of solutions, value proposition, and pre-sales support methodology.
  • Assist sales team on technical and financial aspects of proposal writing and development.
  • Ensure smooth transfer of solution design details and knowledge from Solutions Engineering team to Engineering teams and Project Management teams for all new service implementations.
  • Ensure solutions comply with operational processes and policies related to solution design and implementation.
  • Foster a customer service-oriented approach for all team members.
  • Lead or participate in projects focused on overall team improvement.
Requirements
  • 6+ years of progressive experience implementing information technology solutions with a BS/BA degree; or 10+ years in lieu of a degree (required)
  • 3+ years of experience in pre-sales support (required)
  • 2+ years of IT leadership experience is a major advantage
  • Excellent communication skills, verbal and written; must communicate effectively in a professional manner
  • Strong problem resolution and conflict management skills
  • A working knowledge of Microsoft Windows operating systems
  • Strong working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies
  • Understanding of IP addressing and subnets, routing protocols, firewalls, and load balancing
  • Strong understanding of security solutions (IPS/IDS, SIEM, Identity Management, etc.)
  • Working knowledge of compliance frameworks (SOC, PCI, HIPAA, etc)
  • Thorough understanding of virtualization technologies
  • Familiarity with desktop virtualization, M365
  • Strong interpersonal skills; must work effectively with associates; be a team player
  • Demonstrated technical sales and leadership skills
  • Superior multitasking, organization, and prioritization skills
  • Strong MS Office and Visio Skills
  • Must project a high degree of confidence and creativity
  • Must display willingness to learn and self-motivate
  • Demonstrate a positive, can-do attitude
  • Demonstrate RapidScale and Cox values
Working Environment

Cox Communications is a fast-paced, positive, high-energy environment. This role requires the ability to work within a cooperative team environment as well as perform assignments autonomously.



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