Program Support Assistant
2 months ago
The Veteran Services Program Support Assistant (PSA) serves as the primary CPAC contact for the Veteran, Veteran representative, or advocate regarding all aspects of VA1st party copayment debt within the VA system.
The PSA explains VA financial programs, VA regulatory requirements, and available debt management options.This process includes conducting interviews to ascertain current financial concerns and limitations and identifying issues and barriers of understanding in navigating VA financial policy.
The PSA gathers relevant documents and data from multiple VHA and VBA systems (when necessary) and completes adjustments to Veteran copayment accounts as needed to resolve Veteran requests for debt relief and assistance.
The PSA provides assistance and guidance to Veteran customers with the following internal and external agencies: VA Debt Management Center (DMC), Internal Revenue Service (IRS), Treasury Offset Program (TOP), the Treasury Cross Servicing Program (CS), Congressional and White House communication teams, and multiple Veteran Services Organizations (VSO).
The PSA performs account reconciliation of first party bills needing remedy action such as 1st party copayment refunds for retroactive exemptions as well as credit balance refunds (pre-payments), 1st party bill balance adjustments due to receipt of corresponding 3rd party payments (claims-matching)audit reviews and bill reconciliation actions related to retroactive copayment exemption decisions from VBA (DMC validity and rated eligibility), and the detailed auditing and reporting of Veteran patient copayment accounts requests received from Veteran, stakeholder, and/or other external entities.
Promotion Potential:
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
Work Schedule:
Monday -Friday 8:00am to 4:30pm
Compressed/Flexible:
May be available, pending organizational need.
Telework:
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.
Virtual:
This is not a virtual position.
Position Description/PD#:
Program Support Assistant/
PD73256A and PD53003A
Relocation/Recruitment Incentives:
Not Authorized
Permanent Change of Station (PCS):
Not Authorized
Financial Disclosure Report:
Not required
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