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National Account Manager

2 months ago

Byron Center, Michigan, United States SpartanNash Company Full time

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 17,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now

Location:

850 76th Street S.W. - Byron Center, Michigan 49315

Job Description:

Position Summary:

This role is responsible to represent the company by maintaining a close, positive and effective relationship with key growth account(s) and cultivating new business based on providing effective solutions, guidance, strategies, retailer programs and tools that foster success in company's business. Regularly audits and analyzes retailers' operations and develops plans for improved performance.

This role offers a hybrid work arrangement at our corporate headquarters in Byron Center, MI.

Here's what you'll do:

  • Act as the primary liaison between the company and the key national account(s) by developing positive, strong, close and lasting customer relationships that enhance trust in the company, improve customer loyalty and longevity and ensure quick and effective communication and problem resolution.
  • Engage in regular contact with customers to identify needs and provide integrated full scope solutions. Provide expertise to customers on operational and/or product assortment, and merchandising issues and recommend solutions. Ensure retailer understands all the services the Company provides.
  • Measure the success or failure of business-building initiatives and identify opportunity gaps that can be corrected as needed to ensure growth.
  • Provide management with updates on key account sales, programs, and services, and present new ideas to upper management to increase sales.
  • Identify gaps or inefficiencies in current processes and work with National Accounts team and/or Business Development team to create and implement new processes.
  • Collaborate with field retail leadership to understand trends, issues, obstacles, opportunities, and partner to implement solutions.
  • Partner with procurement teams to analyze and identify inventory trends and make recommendations to ensure compliance with Company inventory guidelines.
  • Communicate customer needs and expectations to all business units involved (i.e. procurement, customer service, distribution, transportation, etc.) and respond to questions/issues as needed.

Here's what you'll need:

  • Bachelor's Degree (Preferred) in Business Administration or related field or equivalent combination of education and experience.
  • 2 years of combined experience in sales and account management.
  • Excellent ability to prioritize and self-motivate.
  • Excellent oral and written communication skills, and interpersonal skills including a strong ability to present new ideas and persuade individuals and thrive on networking.
  • Strong financial acumen and analytical skills, including evaluating possible outcomes.
  • Strong working knowledge of products and services, and industry trends.
  • Ability to evaluate and understand the actions and needs of customers and business, convey a positive attitude and viewpoint, and to provide business knowledge and emotional support to customers.
  • Proficient with Microsoft Office including Excel, Word and PowerPoint
  • Experience with tobacco product category or industry a plus.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

CORPORATE1

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

We are not able to sponsor work visas for this position.