National Accounts Team Member

4 weeks ago


Byron Center, Michigan, United States SpartanNash Full time
About the Role

We are seeking a highly skilled and motivated individual to join our National Accounts Team as a Customer Service Specialist. In this role, you will be responsible for executing regular customer processes, problem-solving, and providing exceptional service to our customers.

Key Responsibilities
  • Execute customer selection, problem-solving, and fielding questions to support customer and SpartanNash needs.
  • Act as a liaison between customers and internal teams to ensure smooth communication and resolution of issues.
  • Assemble data from multiple sources, perform analyses using defined logic, and produce reports to distribute internally and to customers.
  • Identify errors in analysis due to flaws in logic, data omissions, incorrect formulas, or missing inputs from the business.
  • Perform reasonableness tests on analysis outcomes to establish confidence in accuracy and completeness.
  • Conduct investigations and root cause analyses when analysis does not meet reasonableness tests, requiring collaboration with internal business functions.
  • Research issues in business processes or customer behaviors revealed through analysis, particularly those that may drive future financial risk or increase sales opportunities.
Requirements
  • Bachelor's degree in Business, Marketing, Finance, or a related field.
  • 2-3+ years of experience in a field or related analytical role.
  • Proficiency in MS Excel and Power BI (preferred).
  • Project management skills and attention to detail.
  • Advanced knowledge of analytical approaches to derive insights from large data sets.
About SpartanNash

SpartanNash is a food solutions company that delivers the ingredients for a better life. We operate two complementary business segments – food wholesale and grocery retail. Our global supply chain network serves wholesale customers, including independent and chain grocers, national retail brands, e-commerce platforms, and U.S. military commissaries.

We distribute products for every aisle in the grocery store, from fresh produce to household goods to our OwnBrands, which include the Our Family portfolio of products. On the retail side, SpartanNash operates 144 brick-and-mortar grocery stores, primarily under the banners of Family Fare, Martin's Super Markets, and D&W Fresh Market, in addition to dozens of pharmacies and fuel centers.

Leveraging insights and solutions across our segments, SpartanNash offers a full suite of support services for independent grocers.



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