Current jobs related to Technical Support Engineer - Greater Boston Area - Starburst

  • Technical Operations Specialist

    3 weeks ago

    Boston, Massachusetts, United States Mentor Technical Group Full time

    Job SummaryMentor Technical Group is seeking a highly skilled Technical Operations Specialist to join our team. As a Technical Operations Specialist, you will be responsible for operating, maintaining, and troubleshooting various engine room equipment, including boilers, chillers, pumps, electric motors, water softeners, electric generators, and hot water...

  • Technical Support Specialist

    1 month ago

    Boston, Massachusetts, United States F. Hoffmann-La Roche AG Full time

    Join Our Team as a Field Engineering SpecialistAt F. Hoffmann-La Roche AG, we are committed to delivering exceptional support to our customers. As a Field Engineering Specialist, you will play a crucial role in showcasing your technical expertise in repair and installation for our assigned product lines.Key Responsibilities:Travel to customer sites to...

  • Technical Support Specialist

    1 week ago

    Boston, New York, United States BLACKHAWK INDUSTRIAL OPERATING CO Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at BlackHawk Industrial Operating Co. The successful candidate will be responsible for providing technical support and expertise to customers, ensuring their satisfaction with our cutting tools and machine-related tooling applications.Key ResponsibilitiesProactively...

  • Technical Support Specialist

    1 week ago

    Boston, Massachusetts, United States Centum Search Full time

    About the role:We are seeking a highly skilled Technical Support Specialist to join our team at Centum Search. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the financial sector.Your key responsibilities will include:Providing technical support via email, chat, and phone in a timely and efficient...

  • Technical Sales Engineer

    2 weeks ago

    Boston, Massachusetts, United States Renesas Electronics Full time

    Job Title: Technical Sales EngineerWe are seeking a highly skilled Technical Sales Engineer to join our team at Renesas Electronics. As a Technical Sales Engineer, you will play a crucial role in driving revenue growth by leveraging your technical expertise to understand customer needs and offer tailored solutions.Key Responsibilities:Develop a deep...

  • Senior Technical Support Engineer II

    1 week ago

    Boston, Massachusetts, United States Flywire Full time

    Job Summary:As a Senior Technical Support Engineer II at Flywire, you will be responsible for resolving customer support requests, answering general product and workflow questions, and helping with application functionality. You will also research specific scenarios or potential issues, set up or train application features/functions, and provide internal...

  • Technical Support Specialist

    1 week ago

    Boston, Massachusetts, United States Parallel Partners Full time

    IT Escalation EngineerWe are seeking a skilled IT Escalation Engineer to join our fast-growing managed services team in Boston, MA.The successful candidate will serve as a junior member of a project team and as a Tier III escalation technician, supporting a help desk team with complex issues.Key Responsibilities:Identify, propose, and enforce escalation...

  • Senior Engineer

    2 weeks ago

    Boston, Massachusetts, United States Mentor Technical Group Full time

    Job OverviewMentor Technical Group is a leading provider of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, we have the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines.We are seeking a...

  • Clinical Support Specialist

    3 weeks ago

    Boston, Massachusetts, United States Mentor Technical Group Full time

    Mentor Technical Group Job DescriptionMentor Technical Group is seeking a highly skilled Clinical Support Specialist to join our team. As a world leader in life science engineering and technical solutions, we provide comprehensive technical support and solutions for the FDA-regulated industry.Job SummaryThe Clinical Support Specialist will be responsible for...

  • Technical Support Specialist

    3 days ago

    Boston, Massachusetts, United States Akoya Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Akoya. As a Technical Support Engineer, you will be responsible for ensuring our clients receive exceptional service, technical assistance, and operational efficiency.Key ResponsibilitiesAct as a subject matter expert on Akoya's developer portal, documentation, data...

  • Technical Sales Engineer

    1 week ago

    Boston, Massachusetts, United States Renesas Full time

    Job DescriptionWe are seeking a highly skilled Technical Sales Engineer to join our team at Renesas. As a Technical Sales Engineer, you will play a crucial role in driving revenue growth by leveraging your technical expertise to understand customer needs and offer tailored solutions.You will be the bridge between our engineering teams and customers, ensuring...

  • Senior Commissioning Engineer

    1 week ago

    Boston, Massachusetts, United States FST Technical Services Full time

    Job OverviewFST Technical Services is seeking a highly skilled Senior Commissioning Engineer to join our Life Sciences Team. As a key member of our team, you will be responsible for planning and executing multiple projects, serving as a subject matter expert on commissioning and consulting projects within various manufacturing environments.This is an...

  • Technical Sales Engineer

    4 days ago

    Boston, Massachusetts, United States Renesas Full time

    We are seeking a highly skilled Technical Sales Engineer to join our team at Renesas. As a key member of our sales team, you will play a crucial role in driving revenue growth by leveraging your technical expertise to understand customer needs and offer tailored solutions.As a Technical Sales Engineer, you will be the bridge between our engineering teams and...

  • Technical Sales Engineer

    2 days ago

    Boston, Massachusetts, United States Renesas Full time

    We are seeking a highly skilled Technical Sales Engineer to drive revenue growth by leveraging technical expertise to understand customer needs and offer tailored solutions.The ideal candidate will be the bridge between our engineering teams and customers, ensuring a seamless integration of our semiconductor products into their applications.Key...

  • Reliability Engineer

    2 days ago

    Boston, Massachusetts, United States Mentor Technical Group Full time

    Mentor Technical Group is seeking a highly skilled Reliability Engineer to join our team. As a world leader in life science engineering and technical solutions, we provide comprehensive technical support and solutions for the FDA-regulated industry.The ideal candidate will have a strong background in reliability engineering, with experience in lifecycle...

  • Senior Technical Support Specialist

    1 week ago

    Boston, Massachusetts, United States Amazon Full time

    The Alexa Artificial General Intelligence (AGI) organization at Amazon is seeking a highly skilled Support Engineer to enhance customer experience through defect triage and analysis of customer feedback, focusing on Large Language Models (LLMs).The Support Engineer will:Develop a thorough understanding of system components and behaviors, and...

  • Technical Sales Engineer

    1 week ago

    Boston, Massachusetts, United States Renesas Full time

    Job DescriptionWe are seeking a highly skilled Technical Sales Engineer to join our team at Renesas. As a Technical Sales Engineer, you will play a crucial role in driving revenue growth by leveraging your technical expertise to understand customer needs and offer tailored solutions.You will be the bridge between our engineering teams and customers, ensuring...

  • Senior Commissioning Engineer

    3 weeks ago

    Boston, Massachusetts, United States FST Technical Services Full time

    Senior Commissioning EngineerA Senior Commissioning Engineer on our Life Sciences Team is responsible for the planning and execution of multiple projects and resources, serving as a subject matter expert on commissioning and consulting projects within various manufacturing environments.This position offers an excellent salary and benefits package, with a...

  • Embedded Technical Sales Engineer

    1 month ago

    Boston, Massachusetts, United States Renesas Electronics Full time

    Job Title: Embedded Technical Sales EngineerWe are seeking a highly skilled Embedded Technical Sales Engineer to join our team at Renesas Electronics. As a key member of our sales team, you will play a crucial role in driving revenue growth by leveraging your technical expertise to understand customer needs and offer tailored...

  • Field Support Engineer

    2 weeks ago

    Boston, Massachusetts, United States Segula Technologies Full time

    Job OverviewSegula Technologies is seeking a highly skilled Field Support Engineer to join our team. As a key member of our engineering department, you will be responsible for providing technical support and troubleshooting services to our customers.Key ResponsibilitiesProvide technical support and troubleshooting services to customers in the...

Technical Support Engineer

4 months ago

Greater Boston Area, United States Starburst Full time

About Starburst

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars

About the role

The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.

A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.

As a Technical Support Engineer at Starburst you will:

  • Provide support for standard and custom deployments
  • Answer break/fix and non-break/fix technical questions through SFDC ticketing system
  • Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
  • Open SEP and Galaxy bug reports in Jira and feature requests in Aha
  • Provide upgrade support upon customer request
  • Customer must be on a supported LTS version at the time of request
  • TSE must communicate unsupported LTS requests to the Account team as these require PS services
  • Conduct regularly scheduled technical check-ins with each BU
  • Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
  • Responsible for ensuring customer environments are on supported LTS versions
  • Knowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information
  • Contribute to our reference documentation
  • Lead peer training
  • Consultant to our content teams
  • Own your personal technical education journey
  • Contribute to or drive components of departmental and cross functional initiatives
  • Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
  • Provide feedback to your manager on continued ed. opportunities, project ideas, etc.

Some of the things we look for:

  • Bachelors Degree in Computer Science, Mathematics, Engineering, or a related field.
  • 5+ years of support experience
  • 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
  • Big Data (Hadoop, Data Lakes, Spark)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
  • SSL/TLS
  • Linux Skills
  • DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash

Where could this role be based?

  • US, East Coast

Why build your career at Starburst?

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver's seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts's growth.

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more

Starburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#BI-Remote #LI-Remote