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Technical Support Specialist

1 month ago

Boston, Massachusetts, United States Centum Search Full time

About the role:

We are seeking a highly skilled Technical Support Specialist to join our team at Centum Search. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the financial sector.

Your key responsibilities will include:

  • Providing technical support via email, chat, and phone in a timely and efficient manner
  • Troubleshooting and resolving issues related to our APIs, integrations, and core platform
  • Collaborating with internal development and engineering teams to escalate and resolve issues
  • Documenting solutions and creating knowledge base articles for future reference
  • Providing training and guidance to clients on best practices and new features

About you:

We are looking for a motivated and driven individual who is passionate about providing exceptional customer support. You will have a strong understanding of relational databases, such as Postgres and MySQL, and be proficient in AWS (or comparable cloud service provider). You will also have a strong communication and collaboration skills, and be able to thrive in a fast-paced startup environment.

What we offer:

We offer a competitive salary, medical, dental, and vision insurance with 100% company-covered premiums, a well-funded Health Savings Account (HSA), 401k and equity plan, and unlimited PTO.

You'll thrive here if you:

  • Have 3 or more years of experience working as a professional support engineer
  • Are proficient in AWS (or comparable cloud service provider)
  • Have direct experience or understanding of Python
  • Have a strong understanding of relational databases, like Postgres and MySQL
  • Have strong communication and collaboration skills