Technical Support Specialist

4 days ago

Boston, Massachusetts, United States Akoya Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Akoya. As a Technical Support Engineer, you will be responsible for ensuring our clients receive exceptional service, technical assistance, and operational efficiency.

Key Responsibilities
  • Act as a subject matter expert on Akoya's developer portal, documentation, data mapping, and use cases.
  • Triage, investigate, and resolve client issues.
  • Identify and analyze opportunities for new and/or improved processes, data, technology, or documentation.
  • Analyze internal alerts coming from various monitoring tools, including Datadog.
  • Work closely with product development teams to review the operational readiness of production changes.
  • Work in a team environment as well as independently resolve issues with minimal supervision.
  • Provide support for complex issues, partnering with other internal teams or vendors when appropriate.
  • Maintain documentation of all technology processes and components.
Requirements
  • Bachelor's degree in a relevant field, such as Business Administration, Finance, or Computer Science, or equivalent practical experience.
  • Proactive and customer-oriented mindset with a passion for delivering excellent support and driving customer satisfaction.
  • Exceptional communication and interpersonal skills with the ability to collaborate effectively across different teams and levels of the organization.
  • Proficiency in Java with exposure and use of JavaScript (NodeJS) and Python.
  • Strong technical troubleshooting and problem-solving skills.
  • Experience with Restful JSON APIs and delegated authorization frameworks, such as OAuth, OIDC, and SAML.
  • Knowledge of networking concepts, including DNS, proxies, firewalls, CDNs, and monitoring tools like Datadog and New Relic.
About Akoya

Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to send their personal financial data to third-party financial apps. We offer a highly collaborative, fast-paced, and fun working environment and our team is comprised of diverse, creative, and driven professionals with expertise in the banking, securities, fintech, and data aggregation industries.

We are an equal opportunity employer and welcome applications from diverse candidates. The actual base pay offered may take into account the candidate's work location, relevant education, job-related knowledge, skills, and experience, among other factors.

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