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Team Lead

2 months ago

Boston, Massachusetts, United States Boston Medical Center (BMC) Full time

POSITION SUMMARY:

Responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.

Position: Team Lead

Department: Center for Infectious Diseases

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

An Associate's degree in Business or related field (or equivalent combination of formal education and experience).

EXPERIENCE:

Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

KNOWLEDGE AND SKILLS:

  • Ability to mentor, guide and motivate department staff through demonstration of best practices and leading by example.
  • Excellent organizational skills to set priorities and efficiently complete assigned work.
  • Requires excellent communication, interpersonal and problem solving skills.
  • Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
  • Ability to work independently and to make decisions based on department polices and established procedures
  • Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
  • Must be able to maintain strict protocols of all confidential or sensitive information

Equal Opportunity Employer/Disabled/Veterans