Customer Service Team Lead

1 week ago

Boston, Massachusetts, United States Stericycle Full time

Title: Customer Service Team Lead - USA

Requisition Id: 33697

Job Function: Customer Experience

Career Area: Customer Service

Work Location: Remote

About Stericycle:

Stericycle is a prominent U.S. business-to-business services provider specializing in compliance-based solutions. Our mission is to protect individuals and brands, promote health and well-being, and ensure environmental safety. Over the past three decades, we have evolved from a small startup in medical waste management to a leader in various complex and regulated sectors, serving healthcare organizations and businesses of all sizes. Daily, we assist our clients in addressing intricate challenges by managing materials that could pose health risks, environmental hazards, or identity theft.

Position Overview:

The Customer Service Team Lead plays a crucial role in supporting the supervisory and management teams within the customer service department. This position is integral to the success of the call center, focusing on maintaining analytical reports to monitor performance, driving process enhancements, and fostering strong relationships with support units to maximize customer satisfaction. The Team Lead also steps in to support the Manager during their absence.

Key Responsibilities:

  • Maintain and support daily reports and analytics utilizing intermediate Excel skills, SAP, and SFDC. Ensure timely handling of inquiries while meeting all service level agreements (SLAs) on assigned projects.
  • Assist with data analysis initiatives and monitor key performance indicators (KPIs).
  • Follow up on all pending requests, ensuring appropriate and timely responses.
  • Support internal team members and address inquiries as directed by the Customer Service Manager, employing sound judgment to meet both internal and external customer needs.
  • Provide management with feedback on enhancing efficiency and effectiveness in meeting customer needs. Recommend improvements to processes and procedures to the appropriate management personnel. Assist in training efforts and suggest enhancements for training tools and processes.
  • Contribute to the productivity of analytics as required.
  • Promote Stericycle products and services during customer interactions.
  • Offer constructive feedback and guidance for improvement to the management team.
  • Deliver leadership and training to all associates in a professional and positive manner, supporting corporate objectives and departmental goals.
  • Perform additional duties and responsibilities as assigned.

Education Requirements:

Preferred education includes an Associate's degree or equivalent experience.

Experience Requirements:

• Equivalent education to an Associate's Degree in Business or related field, with a strong foundation in data analytics.
• A minimum of three years of experience in customer service, customer retention, or sales environments, demonstrating sound judgment and initiative in fulfilling customer requirements.
• Proficient knowledge of Stericycle business systems, including intermediate Excel, Windows Suite, Microsoft Word & Outlook, Steriworks, SAP, Manifest Archive, Roadnet, and SFDC. Typing speed of at least 40 words per minute is required.

Benefits:

Stericycle offers a comprehensive benefits package, including medical, dental, vision, and prescription coverage, flexible spending accounts for healthcare and dependent care, life insurance, an employee assistance program, tuition reimbursement, paid vacation and sick leave, a 401(k) plan, and an employee stock purchase plan. Eligibility for some programs may require employees to work a minimum number of hours or complete a waiting period after starting employment.

Our Commitment:

Stericycle is dedicated to attracting and retaining a diverse workforce, valuing unique perspectives and identities. We cultivate a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members, which drives our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer, with all employment decisions based on qualifications, merit, and business needs.

The above description provides a summary of the nature and level of work performed; it should not be interpreted as an exhaustive list of all responsibilities, duties, and requirements of the job. This document does not create an employment contract, implied or otherwise, and does not guarantee any employment conditions. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

  • Customer Service Team Lead

    1 week ago

    Boston, Massachusetts, United States Stericycle Full time

    Title: Customer Service Team Lead - USA Requisition Id: 33697 Job Function: Customer Experience Career Area: Customer Service Work Location: Remote About Stericycle:Stericycle is a leading provider of compliance-based solutions, dedicated to protecting individuals and brands while promoting health and safeguarding the environment. With over 30 years of...

  • Customer Service Team Lead

    1 week ago

    Boston, Massachusetts, United States Stericycle Full time

    Position Title: Customer Service Team Lead - USA Requisition ID: 33697 Job Function: Customer Experience Career Area: Customer Service Work Location: Remote - Illinois About Stericycle:Stericycle is a prominent U.S. business-to-business services provider, specializing in compliance-based solutions that safeguard health, protect brands, and ensure...

  • Aviation Customer Service Team Leader

    2 weeks ago

    Boston, Massachusetts, United States Swissport International AG Full time

    Overview:Are you prepared to soar in a vibrant and fast-evolving aviation sector? As a worldwide frontrunner in aviation services, Swissport delivers Ground Handling, Cargo Handling, and Passenger Services to over 300 million travelers each year. Our mission is straightforward: to offer the aviation industry consistent and customized solutions globally,...

  • Team Lead

    5 days ago

    Boston, Massachusetts, United States Wendy's Full time

    Why Wendy'sWe are seeking a highly skilled and motivated Shift Manager to join our dynamic team at Wendy's. As a Shift Manager, you will play a critical role in leading our crew and ensuring seamless customer service.What You Can ExpectAs a Shift Manager at Wendy's, you can expect:Advancement opportunities throughout our organizationCompetitive wages and...

  • Customer Service Supervisor

    12 hours ago

    Boston, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor to join our team at Mass General Brigham. As a key member of our Call Center operations, you will be responsible for leading a team of customer service representatives and ensuring that our patients and customers receive exceptional service.Key ResponsibilitiesSupervise and lead a team of...

  • Front of House Team Lead

    5 days ago

    Boston, Massachusetts, United States Myers + Chang Full time

    Job OverviewMyers+Chang is seeking a highly motivated and organized Restaurant Operations Manager to lead our front of house team and manage the day-to-day operations of the restaurant.Key ResponsibilitiesTeam Leadership: Inspire and motivate our team to deliver exceptional customer service and maintain high-quality standards.Guest Experience: Establish...

  • Commercial Lending Team Lead

    1 day ago

    Boston, Massachusetts, United States TD Bank, N.A. Full time

    Job Summary:The Commercial Lending Team Lead is responsible for coordinating and managing a commercial lending group, including developing and servicing a group loan portfolio. This role requires strong credit analysis and risk management skills, as well as excellent communication and negotiation abilities.Key Responsibilities:Develop and implement...

  • Sales Team Lead: MZ Wallace

    3 days ago

    Boston, Massachusetts, United States Leap Full time

    Job OpportunityJob Title: Sales Team Lead: MZ WallaceJob Summary:We are seeking a highly motivated and experienced Sales Team Lead to join our team at MZ Wallace. As a Sales Team Lead, you will be responsible for leading a team of sales associates to deliver exceptional customer service and drive sales growth.Key Responsibilities:Team Leadership: Lead and...

  • Customer Service Representative

    1 week ago

    Boston, Massachusetts, United States Jobs for Lebanon Full time

    About Jobs for Lebanon:We are a leading provider of customer service solutions dedicated to delivering exceptional service to businesses in Lebanon and beyond. Our company offers a dynamic work environment with opportunities for growth and development.Job Summary:We are seeking a highly motivated and detail-oriented Customer Service Representative to join...

  • Customer Service Ambassador

    1 week ago

    Boston, Massachusetts, United States Morph Management Full time

    About Morph ManagementMorph Management is a leading company that specializes in transforming client product inquiries into successful accounts, enhancing brand popularity, and creating growth opportunities within the organization.Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as an Entry-Level Customer Support...

  • Accounts Payable Team Lead

    1 week ago

    Boston, Massachusetts, United States Andersen Corporation Full time

    About Andersen Corporation At Andersen, we're driven by our core values of Excellence, Integrity, Innovation, Partnership, and Corporate Citizenship. As the leading window and door manufacturer in North America, we strive to bring more light into people's lives by helping them create healthier, happier spaces. We believe in celebrating diversity through our...

  • Retail Team Lead

    5 days ago

    Boston, Massachusetts, United States Tapestry Full time

    Job SummaryWe are seeking a highly skilled and experienced Supervisor to join our team at Kate Spade, a global lifestyle brand part of the Tapestry portfolio. As a Supervisor, you will be responsible for leading a team of sales associates and driving sales growth in our retail stores.Key ResponsibilitiesLead and develop a high-performing sales team to...

  • Engineering Team Lead

    1 month ago

    Boston, Massachusetts, United States Jellyfish Full time

    The Engineering team at Jellyfish is maturing, and after a year of record growth we are looking to add people who are passionate about making an impact and playing a role in helping us scale. Our Team Leads are key players in helping our development teams achieve their ambitious missions. Team Leads are the engineering part of the Product/Engineering/Design...

  • Retail Floor Lead

    1 day ago

    Boston, Massachusetts, United States Vuori, Inc Full time

    Job DescriptionVuori, Inc. is a dynamic and innovative athletic apparel company that is redefining the industry. We are seeking a highly motivated and experienced Retail Floor Lead to join our team and lead the way in delivering exceptional customer experiences.Key ResponsibilitiesCustomer ExperienceWork closely with the sales team to ensure each customer...

  • Sales and Customer Service Leader

    5 days ago

    Boston, Massachusetts, United States SIXT USA Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Operations Manager to lead our team at SIXT USA. As a key member of our Branches & Operations division, you will be responsible for driving business growth, ensuring exceptional customer service, and managing a team of professionals.Key Responsibilities:Business Development: Identify...

  • Customer Service

    1 month ago

    Boston, Massachusetts, United States PHOENIX BUSINESS CONSULTANT INC Full time

    Position Overview:The Customer Service Representative is responsible for managing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role involves providing support via phone, email, and chat, processing orders, and maintaining accurate records of customer interactions. The ideal candidate should have excellent...

  • Retail Team Lead

    1 week ago

    Boston, Massachusetts, United States Hudson Group Full time

    Job DescriptionHudson Group is seeking a highly skilled and motivated Retail Team Lead - Beauty Keyholder to join our team.Key Responsibilities:Provide exceptional customer service and ensure a positive shopping experience for all customers.Assist customers with product selection and provide expert advice on MAC cosmetics.Work a flexible schedule, including...

  • Coding Team Lead

    1 week ago

    Boston, Massachusetts, United States East Boston Neighborhood Health Center Full time

    About the RoleWe are seeking a highly skilled and experienced Coding Team Lead to join our team at East Boston Neighborhood Health Center. As a Coding Team Lead, you will play a critical role in ensuring the accuracy and efficiency of our coding processes.Key ResponsibilitiesCoding Operations: Oversee the coding function within all practice locations,...

  • Software Engineering Team Lead

    5 days ago

    Boston, Massachusetts, United States CloudZero Full time

    Job Description**About the Role**We're seeking a seasoned software engineering manager to lead one of our product development teams at CloudZero. As a key leader, you'll help define our engineering strategy, break down objectives into actionable tasks, and guide your team in architecting high-quality software that delights our...

  • Full Stack Team Lead

    2 months ago

    Boston, Massachusetts, United States Lendbuzz Full time

    At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we've built a company and a culture around a resolute belief in the promise and power of diversity....