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IT Lead

3 months ago

Boston, Massachusetts, United States PathAI Full time

Who We Are

PathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact.

Where You Fit

At PathAI, we view IT as an enabler of our business and have invested significantly to build and grow the team with great support from the leadership team.

We are seeking an IT Lead who is passionate about working with top-tier applications and cutting-edge technologies. Our ideal candidate is committed to supporting our End Users, being a knowledgeable resource to our IT Specialist, and always strives for continuous improvements. In this role, you will utilized and provide administrations to the best tools, including:

  • Okta
  • Duo
  • GSuite
  • JAMF
  • Slack
  • Zoom
  • Atlassian

If you're jumping at the idea of rolling up your sleeves and chipping in as needed in a dynamic startup environment where you'll gain exposure to various aspects of technology, then you might be the right candidate

****This role is a hybrid role. We are looking for someone who can commute to our office in Fenway when needed.

What You'll Do

  • Provide excellent in-person and remote customer service to everyone at PathAI, and track your work in a ticketing system.
  • Help solve intriguing technical puzzles while providing excellent customer service in person and remotely.
  • Help organize and build processes to make the technology department more efficient and better able to support the organization.
  • Provide expert IT knowledge to enhance the overall capabilities of the IT department.
  • Administer application using established IT standards and best practices.
  • Work independently while maintaining strong organizational skills.
  • Collaborate seamlessly with cross-functional teams to achieve shared goals.

The work will be equally challenging and fulfilling, offering a valuable opportunity to develop expertise across various technology domains and mentor new IT Admins in a supportive environment under the guidance of the Director of Information Technology.

What You Bring

In order to get the most out of this role and be a successful IT Lead, you'll need a healthy dose of soft skills to mix in with your technology expertise:

  • Your communication is top notch, because you're not shy to speak up when needed, and you write succinctly, always proofreading.
  • At least three to five years of combined training and experience administering technology
  • Adaptable and dependable, you thrive in responding to changing requirements and shifting priorities. You possess a keen eye for details and deadlines, consistently following through on commitments and goals. When plans change, you adeptly adjust and make necessary arrangements to ensure tasks are completed.
  • You are dedicated and committed to getting things done.
  • Absorb extensive knowledge and use all available resources to innovate and find effective solutions to challenges.

We Want to Hear From You

At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.

PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.