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Patient Enrollment Coordinator

3 months ago

Boston, Massachusetts, United States NuvoAir Full time

Our Story

Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir we believe people deserve a better healthcare experience.

Our team embraces the challenges that others can't or won't - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.

Living our Company Values


• Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients


• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.


• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage


• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit


• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development

HYBRID IN OUR BOSTON OFFICE 3DAYS/WEEK

Where you'll see your impact:

The Patient Enrollment Coordinator (PEC) assumes a vital role in guaranteeing that our patients receive the necessary information while enrolling for NuvoAir services. This position encompasses a range of responsibilities related to patient care, such as outreaching patients interested in NuvoAir services, addressing phone inquiries, enrolling patients into the Electronic Health Record (EHR) system and/or clinical service, helping manage scheduling, delivering exceptional customer service, verifying insurance details, and collaborating closely with the clinical team to provide relevant patient information.

What you'll be responsible for:

High Call Volume Management (80% of the time): This position primarily involves being actively engaged in phone communication. The ideal candidate should be comfortable spending approximately 80% of their workday on calls, reaching out to referred patients, discussing the benefits of NuvoAir's care model, explaining insurance coverage and payment options, and scheduling first appointments for new members.

Engaging with Elderly Patients: Our patients often belong to the older demographic. The role demands an individual who is not only patient and empathetic but also possesses the ability to connect with older individuals in a respectful and caring manner.

Proactive Outreach and Relationship Building: You will be responsible for cold calling individuals following a referral. This task requires a warm, extroverted personality, with the ability to initiate conversations and build rapport quickly and effectively. The candidate should be skilled at making others feel at ease, even in a first-time interaction.

This may be a fit if you have:


•Excellent task and time management skills, enabling efficient handling of responsibilities.


•Previous experience in a similar role, ideally within a healthcare setting, will be highly advantageous.


•Familiarity with Electronic Health Record (EHR) systems and scheduling systems, demonstrating a good understanding of healthcare technology.


•Strong customer service and communication skills, ensuring effective interaction with patients and team members.


•Keen attention to detail, enabling accurate work completion even in a fast-paced environment.


•Proficient in using computer software applications, including Google Workplace

You'll love us because:


• Mission driven culture that's recognized by "Best Places to Work" awards


• A global, diverse team that works hard without taking ourselves too seriously


• Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries


• Flexible work environment


• Unlimited PTO - take time to recharge when you need it


• Equity that's venture-backed by top, global VCs - when we win, we win together


• Medical, Dental, and Vision benefits - so you can take care of yourself and your family


• Retirement plan + company match


• Annual Learning & Development stipend - your professional growth is important

Building a diverse team is critical to our success:

At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.

What to expect from our interview process:

Our team's impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it's not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above) and who will be successful in startup life... it's not for everyone and that's okay