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Pharmacy Patient Liaison Specialist
2 months ago
At Boston Medical Center, we are committed to providing exceptional patient care and services. We are seeking a highly skilled and dedicated Pharmacy Patient Liaison to join our team.
Job Summary:The Pharmacy Patient Liaison will work closely with our outpatient pharmacy team to provide a coordinated adherence packaged product for patients requiring additional support establishing and maintaining compliance to their medication regimens.
Key Responsibilities:- Present and available within assigned area to capture/support MMH patient prescription requests/needs.
- Work in collaboration with patients and health care providers to identify and evaluate referred patients for My Medicine Health Program while also pursuing new areas of opportunity to increase program enrollments.
- Facilitate/coordinate the process whereby prescriptions are sent into BMC outpatient pharmacy for MMH patients, processed appropriately, adjudicated to third party insurance, error resolution completed, filled and prepared for the ultimate dispensing to the patient.
- Follow established MMH workflow following up with patients requesting enrollment and patients currently enrolled to initiate or continue delivery of medication regimens.
- Act as an ambassador for MMH Services by being professional, maintaining a positive and enthusiastic disposition, exhibiting excellent AIDET skills, accommodating, and knowledgeable in all patient/provider interactions.
- Ensure assigned prescription processing tasks are accurate and reviewed by supervising personnel as required by law before dispensing to patients.
- Motivated to meet set targets as established by Ambulatory Care Program Manager and MMH Pharmacist.
- Provide feedback and/or solutions on how to improve the MMH patient/client experience/process and offer viable solutions for consideration.
- Make sound decisions and conduct necessary follow up for problematic situations that may arise during the established process.
- Immediately report to the MMH Pharmacist/Ambulatory Care Program Manager any issues or areas of concern relating to patient care or the MMH process.
- Develop relationships with patients and clinic teams establishing program value as providing beneficial services and support to patients and providers.
- Utilize the patient electronic medical record to complete medication reconciliation and evaluate relevant provider notes, medication history, and any other information necessary to ensure correct medications are prepared and filled.
- Initiate patient medication alignment and synchronization, patient outreach, prescription billing, filling and processing preparing for MMH Pharmacists final quality assurance.
- Requires a high school diploma or state accepted equivalency.
- Must be registered as a Pharmacy Technician with the MA Board of Pharmacy.
- Must also have national certification (CPT) from Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (exCPT).
- Minimum of 4 years of pharmacy experience.
- Ability to speak the English language, read, interpret and follow complicated verbal and written instruction with precision, accuracy and dependability.
- Ability to multi-task, prioritize essential tasks and meet deadlines.
- Strong math skills required; ability to perform work accurately and pay attention to details, including being able to perform general mathematical functions (addition, subtraction, multiplication, division, percentages, ratios & proportions).
- Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information. Knowledge of Microsoft Access and Excel.
- Comprehension of pharmacy law and Board regulations.
Boston Medical Center is an equal opportunity employer and welcomes applications from diverse candidates.
