Technical Claims Director

4 weeks ago

Atlanta, Georgia, United States Hiscox Ltd Full time
Job Type:
Permanent

Build a brilliant future with Hiscox

About Hiscox USA

Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2023, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold either online or through intermediaries, and the remaining 50% represents traditionally traded business intermediated through broking partners including Professions, Crisis Management and Specialist lines such as Media & Entertainment. Hiscox USA has built the digital business since 2010 through ongoing investment in the brand, technology and operational capabilities. The business has pursued an omni-channel approach since inception, and so are less constrained by the channel conflict which affects some competitors. Customers have a choice of buying policies online end-to-end, by connecting with a Hiscox agent over the telephone, or alternatively through a third-party broker or insurance carrier partner. The business follows an 'all roads lead to Hiscox' philosophy, ensuring it is available to do business with target customers whichever way they choose.

The Role:

The Technical Director plays a key role within the Claims organization and is tasked with providing technical expertise in assisting and overseeing Hiscox's larger and more complex Commercial General Liability claims, with an emphasis on all aspects of the life of a claim, including reserving and reserving behaviors, implementation and execution of complex claim resolution strategies and partnering with Senior Leadership in Claims, Actuary, Underwriting, Legal and Risk Control.

Key Responsibilities:
  • Partner with Claims Professionals and their managers in providing technical insights and oversight of the claims handled by the Property and Casualty Claims team.
  • Act as a coverage resource for the Property and Casualty claims team, including identifying, addressing and resolving coverage issues, coordinating and directing coverage counsel and overseeing coverage litigation.
  • Drives technical excellence through mentoring, education, training, and assisting in the creation and execution of technical guidelines and governance.
  • Active partnership with Senior Claim Leadership, Underwriting and Actuary on claims, litigation developments, coverage trends, reserve movements and loss mitigation efforts, with ability to address both micro and macro developments.
  • Identifies emerging legal and claims trends while providing technical guidance to claims and claims partners.
  • Manages and maintains claims Watchlist and implements resolution strategies for claims on that list.
  • Effective engagement in reserve and trial roundtables.
Relevant experience and skills:
  • Minimum 10 years of insurance and/or litigation experience.
  • JD degree strongly preferred.
  • 3+ years of claims or law firm leadership experience preferred
  • Deep technical expertise in all aspects of Commercial General Liability claims, from reserving to resolution.
  • Self-starter who with the ability to manage efficiently and oversee claims across various lines of business with varying degrees of complexity all while partnering and collaborating with others.
  • Experience in handling complex/high severity bodily Injury claims is required while experience with New York Labor Law and Construction Defect is a plus.
  • Strong working knowledge of insurance coverage and coverage litigation and experience in working strategically with coverage counsel.
  • Excellent leadership, communication, and interpersonal skills with ability to engage and influence across all levels of the organization
What we offer
  • 401(k) with competitive company matching
  • Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
  • Company paid group term life, short- term disability and long-term disability coverage
  • 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
  • Paid parental leave
  • 4-week paid sabbatical after every 5 years of service
  • Financial Adoption Assistance and Medical Travel Reimbursement Programs
  • Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
  • Company paid subscription to Headspace to support employees' mental health and wellbeing
  • 2023 Gold level recipient of Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program
  • Dynamic, creative and values-driven culture
  • Modern and open office spaces, complimentary drinks
  • Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Please note that this position is hybrid and requires 2 days in office weekly. Position can be based in the following locations:
  • Atlanta, GA
  • Chicago, IL
  • Hartford, CT
Salary range: $160k-$180k

#LI-AJ1

Work with amazing people and be part of a unique culture

  • Director of Technical Claims

    2 days ago

    Atlanta, Georgia, United States JCW Group Full time

    Position: Technical Director - General LiabilityJCW Group is collaborating with a prominent specialty insurance firm that is expanding its claims division across various sectors. In the role of Technical Director, you will be instrumental in the claims department, offering specialized knowledge to support intricate and high-stakes general liability...

  • Director of Technical Claims

    2 days ago

    Atlanta, Georgia, United States JCW Group Full time

    Position OverviewThe JCW Group is seeking a highly skilled Technical Director for General Liability to enhance our expanding claims department. This role is pivotal in delivering expert guidance on intricate general liability claims.Key ResponsibilitiesCollaborate with claims specialists and their supervisors to provide valuable technical insights and...

  • Director of Technical Claims

    2 days ago

    Atlanta, Georgia, United States JCW Group Full time

    Position OverviewThe JCW Group is seeking a seasoned Technical Director for General Liability to enhance our expanding claims division. This pivotal role involves delivering specialized knowledge and support for intricate general liability claims.Key ResponsibilitiesCollaborate with claims specialists and their supervisors to provide expert insights and...

  • Senior Technical Manager

    7 days ago

    Atlanta, Georgia, United States JCW Group Full time

    Director of Technical Operations - General Liability ClaimsJCW Group is collaborating with a specialized insurance firm that is expanding its claims division across various sectors. In the capacity of a technical director, you will be instrumental in the claims department, offering your technical acumen to navigate larger and more intricate general liability...

  • Senior Director of General Liability Claims

    2 days ago

    Atlanta, Georgia, United States JCW Group Full time

    Position OverviewThe JCW Group is seeking a Technical Director for General Liability to enhance our claims department, which is expanding across various lines of insurance. In this pivotal role, you will provide essential technical guidance in managing intricate and high-stakes general liability claims.Key ResponsibilitiesCollaborate with claims...

  • Senior Technical Director

    3 days ago

    Atlanta, Georgia, United States JCW Group Full time

    Position: Technical Director - General LiabilityJCW Group is collaborating with a prominent specialty insurance firm that is expanding its claims division across various sectors. In the capacity of Technical Director, you will be instrumental in the claims department, offering specialized knowledge to support intricate and significant general liability...

  • Senior Technical Director

    2 days ago

    Atlanta, Georgia, United States JCW Group Full time

    Position: Technical Director - General LiabilityJCW Group is collaborating with a prominent specialty insurance firm that is expanding its claims division across various sectors. In the role of Technical Director, you will be instrumental in the claims department, offering specialized knowledge to assist with intricate and high-stakes general liability...

  • Complex Claims Director

    2 days ago

    Atlanta, Georgia, United States AIG Full time

    About the RoleWe are seeking a highly skilled and experienced Complex Claims Director to join our team at AIG. As a key member of our Claims organization, you will play a critical role in delivering exceptional claims handling services to our clients.Key ResponsibilitiesAnalyze and process complex claims, including bodily injury and third-party property...

  • Liability Claims Supervisor

    2 days ago

    Atlanta, Georgia, United States Artera Full time

    JOB PURPOSE: Oversee general liability claims under the guidance of the Senior Claims Director. Provide regular updates and comprehensive reporting. Responsible for coordination, database management, and various projects as directed by the management team. ESSENTIAL RESPONSIBILITIES: Receive initial claims notifications and assist employees in...

  • Liability Claims Supervisor

    2 days ago

    Atlanta, Georgia, United States Artera Full time

    JOB PURPOSE: Oversee the management of general liability claims under the guidance of the Senior Claims Director. Provide regular updates and comprehensive reporting. Responsible for coordination, database management, and various projects as assigned by the management team. ESSENTIAL RESPONSIBILITIES: Receive initial notifications of claims and...

  • Liability Claims Supervisor

    2 days ago

    Atlanta, Georgia, United States Artera Full time

    JOB OBJECTIVE: Oversee general liability claims under the guidance of the Senior Claims Director. Responsible for providing regular updates and comprehensive reporting. Manage coordination and database operations, along with additional projects as designated by the management team. KEY RESPONSIBILITIES: Receive initial claims notifications and assist...

  • Complex Claims Consultant

    4 weeks ago

    Atlanta, Georgia, United States Cna Financial Corporation Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.This individual contributor position works under general direction, and...

  • Senior Claims Director

    3 days ago

    Atlanta, Georgia, United States AIG Full time

    Job SummaryWe are seeking a highly experienced Senior Claims Director to lead our Third Party Administrator (TPA) team. As a key member of our Claims organization, you will be responsible for overseeing complex insurance claims and developing strategies to improve our claims handling processes.Key ResponsibilitiesClaims Oversight: Provide expert guidance and...

  • Claims Examiner

    1 month ago

    Atlanta, Georgia, United States American International Group Full time

    Make your mark in ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in...

  • Senior Claims Executive

    7 days ago

    Atlanta, Georgia, United States The Ladders Full time

    Position Overview:RSUI is seeking a seasoned Senior Claims Executive to enhance our Atlanta Property Claims division. The Senior Claims Executive brings a wealth of specialized technical expertise in handling claims for our E&S commercial property sector.Work Environment:At RSUI, we foster a collaborative atmosphere that emphasizes in-person interactions,...

  • Lead Claims Expert

    6 days ago

    Atlanta, Georgia, United States RSUI Group Full time

    RSUI Group is in search of a seasoned Lead Claims Expert to enhance our Management Liability and Employment Practices Liability (EPL) claims division. This role demands a high level of specialized expertise in managing complex claims within the Management Liability and EPL sectors. At RSUI, we foster a collaborative work culture that emphasizes the...

  • Senior Claims Advisor

    7 days ago

    Atlanta, Georgia, United States Brown & Brown Full time

    Company Overview: Brown & Brown's Risk Solutions, previously recognized as Beecher Carlson, is in search of a VP, Claims Consultant to enhance our team.Role Overview: The VP, Claims Consultant will play a pivotal role in supporting the claims division by delivering claims analysis, advocacy, and program evaluation to pinpoint client requirements and emerging...

  • Senior Claims Management Specialist

    7 days ago

    Atlanta, Georgia, United States RSUI Group Full time

    RSUI Group is seeking a highly skilled Chief Claim Specialist to enhance our Management Liability and Employment Practices Liability (EPL) claims division. This role is pivotal in delivering expert claim management for complex liability cases. As a part of our collaborative environment, this position emphasizes the importance of in-person interactions,...

  • Sr. Complex Claims Specialist

    1 month ago

    Atlanta, Georgia, United States The Ladders Full time

    Job Type:PermanentBuild a brilliant future with HiscoxHiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2023, gross written premiums for the segment will represent over $1bn. Approximately 50% of the portfolio comprises small commercial business sold either...

  • Senior Claims Management Specialist

    7 days ago

    Atlanta, Georgia, United States RSUI Group Full time

    RSUI Group is seeking a highly skilled Senior Claims Management Specialist to oversee our Management Liability and Employment Practices Liability (EPL) claims division. This role is essential in delivering specialized expertise in the handling of complex claims. At RSUI Group, we foster a collaborative work environment that emphasizes the importance of...