Complex Claims Director
1 week ago
We are seeking a highly skilled and experienced Complex Claims Director to join our team at AIG. As a key member of our Claims organization, you will play a critical role in delivering exceptional claims handling services to our clients.
Key Responsibilities- Analyze and process complex claims, including bodily injury and third-party property damage claims, to determine exposure and ensure prompt and cost-effective resolution.
- Identify and evaluate coverage issues, prepare comprehensive coverage letters, and retain coverage counsel as needed.
- Assess liability and resolve claims within established evaluation guidelines, maintaining accurate and timely documentation.
- Coordinate vendor referrals for additional investigation and/or litigation management, and calculate and assign timely and appropriate reserves.
- Refer cases to supervisor and management as appropriate, and respond to requests or directions in a professional and timely manner.
- Attend arbitrations, mediations, settlement conferences, and trials as required.
- Successfully complete required State licensing examinations and continuing education requirements.
- Communicate with internal business partners, including underwriters, to ensure awareness of large losses and industry trends.
- 7+ years of General Liability/Auto claims experience.
- Experience with complex and high-exposure General Liability, Auto Liability, Bodily Injury, and Property damage claims.
- Excellent communication skills (verbal/written) and strong negotiation skills.
- Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.
- Strong technical expertise interpreting insurance contracts.
- In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
- Advanced analytical and problem-solving skills.
- Demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.
- Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives.
AIG is a global leader in commercial and personal insurance solutions, with a commitment to delivering exceptional service to our clients. We are a company that values innovation, diversity, and inclusion, and we are dedicated to creating a culture of belonging for our employees.
We offer a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development—to bring peace of mind to you and your family.
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