Complex Claims Director

1 week ago


Atlanta, Georgia, United States AIG Full time
About the Role

We are seeking a highly skilled and experienced Complex Claims Director to join our team at AIG. As a key member of our Claims organization, you will play a critical role in delivering exceptional claims handling services to our clients.

Key Responsibilities
  • Analyze and process complex claims, including bodily injury and third-party property damage claims, to determine exposure and ensure prompt and cost-effective resolution.
  • Identify and evaluate coverage issues, prepare comprehensive coverage letters, and retain coverage counsel as needed.
  • Assess liability and resolve claims within established evaluation guidelines, maintaining accurate and timely documentation.
  • Coordinate vendor referrals for additional investigation and/or litigation management, and calculate and assign timely and appropriate reserves.
  • Refer cases to supervisor and management as appropriate, and respond to requests or directions in a professional and timely manner.
  • Attend arbitrations, mediations, settlement conferences, and trials as required.
  • Successfully complete required State licensing examinations and continuing education requirements.
  • Communicate with internal business partners, including underwriters, to ensure awareness of large losses and industry trends.
Requirements
  • 7+ years of General Liability/Auto claims experience.
  • Experience with complex and high-exposure General Liability, Auto Liability, Bodily Injury, and Property damage claims.
  • Excellent communication skills (verbal/written) and strong negotiation skills.
  • Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures.
  • Strong technical expertise interpreting insurance contracts.
  • In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
  • Advanced analytical and problem-solving skills.
  • Demonstrated ability to initiate and champion change initiatives that leverage technology and improve skills in benchmarking.
  • Creativity in resolving challenging business problems, as well as ability to achieve business goals and objectives.
About AIG

AIG is a global leader in commercial and personal insurance solutions, with a commitment to delivering exceptional service to our clients. We are a company that values innovation, diversity, and inclusion, and we are dedicated to creating a culture of belonging for our employees.

We offer a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development—to bring peace of mind to you and your family.



  • Atlanta, Georgia, United States AIG Full time

    About the RoleWe are seeking a highly skilled and experienced Complex Director of Claims Management to join our team at AIG. As a key member of our Claims organization, you will play a critical role in the investigation, evaluation, and disposition of complex claims.Key ResponsibilitiesDetermine the scope and extent of available coverage for complex...


  • Atlanta, Georgia, United States AIG Full time

    About the RoleWe are seeking a highly experienced Complex Claims Director to join our team at AIG. As a key member of our General Liability Claims Department, you will be responsible for managing complex and severe claims, ensuring timely and equitable resolutions for our clients.Key ResponsibilitiesInterpret and apply primary and excess policy provisions...


  • Atlanta, Georgia, United States Cna Financial Corporation Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.This individual contributor position works under general direction, and...


  • Atlanta, Georgia, United States PLS Claims Full time

    Job OpportunityWe are seeking an experienced Motor Truck Cargo Insurance Adjuster to join our team at PLS Claims.About the RoleInvestigate and evaluate complex cargo loss claims, working with insureds and other parties to resolve disputes.Evaluate and resolve commercial cargo claims across multiple states.Determine claim values and negotiate settlements...


  • Atlanta, Georgia, United States The Ladders Full time

    Job Type:PermanentBuild a brilliant future with HiscoxHiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2023, gross written premiums for the segment will represent over $1bn. Approximately 50% of the portfolio comprises small commercial business sold either...


  • Atlanta, Georgia, United States AIG Full time

    About the RoleWe are seeking a highly skilled and experienced Complex Director of Claims Management to join our team at AIG. As a key member of our Claims organization, you will play a critical role in the investigation, evaluation, and disposition of complex claims.Key ResponsibilitiesDetermine the scope and extent of available coverage for complex...


  • Atlanta, Georgia, United States Hiscox USA Full time

    Job Type: Permanent Shape a promising future with Hiscox Bring your Expertise and Dedication to our Team. We are a dynamic, innovative, and expanding Claims department where you'll have the chance to explore various insurance products and engage with key business leaders throughout the organization. Position: Complex Claims Specialist - MPL, Miscellaneous...


  • Atlanta, Georgia, United States Hiscox USA Full time

    Job Type: Permanent Elevate Your Career with Hiscox Bring your expertise and enthusiasm to our dynamic team. We are an innovative and expanding Claims department where you will have the chance to learn about various insurance products and engage with leaders across the organization. Position: Complex Claims Specialist - MPL, Miscellaneous Professional...


  • Atlanta, Georgia, United States Hiscox Ltd Full time

    Job Type:PermanentBuild a brilliant future with HiscoxAbout Hiscox USA Hiscox USA underwrites small- to mid-market commercial risks through brokers, other insurers and distribution partners and directly to businesses. In 2023, gross written premiums for the segment will represent over $1bn. Circa 50% of the portfolio comprises small commercial business sold...


  • Atlanta, Georgia, United States Hiscox USA Full time

    Job Type: Permanent Elevate Your Career with Hiscox Join a dynamic and innovative Claims team where you will have the chance to deepen your knowledge of various insurance products and collaborate with leaders across the organization. Position: Complex Claims Specialist - MPL, Miscellaneous Professional Liability (including Accountants, Tax Preparers,...


  • Atlanta, Georgia, United States JCW Group Full time

    Position: Technical Director - General LiabilityJCW Group is collaborating with a prominent specialty insurance firm that is expanding its claims division across various sectors. In the role of Technical Director, you will be instrumental in the claims department, offering specialized knowledge to support intricate and high-stakes general liability...


  • Atlanta, Georgia, United States JCW Group Full time

    Position OverviewThe JCW Group is seeking a seasoned Technical Director for General Liability to enhance our expanding claims division. This pivotal role involves delivering specialized knowledge and support for intricate general liability claims.Key ResponsibilitiesCollaborate with claims specialists and their supervisors to provide expert insights and...


  • Atlanta, Georgia, United States JCW Group Full time

    Position OverviewThe JCW Group is seeking a highly skilled Technical Director for General Liability to enhance our expanding claims department. This role is pivotal in delivering expert guidance on intricate general liability claims.Key ResponsibilitiesCollaborate with claims specialists and their supervisors to provide valuable technical insights and...


  • Atlanta, Georgia, United States JCW Group Full time

    Position OverviewThe JCW Group is seeking a Technical Director for General Liability to enhance our claims department, which is expanding across various lines of insurance. In this pivotal role, you will provide essential technical guidance in managing intricate and high-stakes general liability claims.Key ResponsibilitiesCollaborate with claims...


  • Atlanta, Georgia, United States Reserv Full time

    About the RoleAs a seasoned Claims Director, you will play a pivotal role in driving the success of Reserv's Commercial Property Claims team. Reporting directly to the COO & Co-Founder, you will oversee a team of experienced claims professionals, providing strategic leadership and direction to ensure exceptional service delivery and timely resolution of...


  • Atlanta, Georgia, United States AIG Full time

    Senior Claims Director OpportunityWe are seeking a highly experienced Senior Claims Director to lead our Third Party Administrator (TPA) team. As a key member of our Claims organization, you will be responsible for overseeing complex insurance losses, structures, and claims processes.About the RoleAs a seasoned claims professional, you will be respected for...


  • Atlanta, Georgia, United States AIG Full time

    Job SummaryWe are seeking a highly experienced Senior Claims Director to lead our Third Party Administrator (TPA) team. As a key member of our Claims organization, you will be responsible for overseeing complex insurance claims and developing strategies to improve our claims handling processes.Key ResponsibilitiesClaims Oversight: Provide expert guidance and...


  • Atlanta, Georgia, United States JCW Group Full time

    Director of Technical Operations - General Liability ClaimsJCW Group is collaborating with a specialized insurance firm that is expanding its claims division across various sectors. In the capacity of a technical director, you will be instrumental in the claims department, offering your technical acumen to navigate larger and more intricate general liability...


  • Atlanta, Georgia, United States Reserv Full time

    About the RoleAs a seasoned claims professional, you will lead our talented Claims team in realizing its full potential as we grow to become the leading Third-Party Administrator (TPA) in the industry. Reporting directly to our Chief Operating Officer (COO) & Co-Founder, you will oversee a Claims team specializing in commercial property claims for a...


  • Atlanta, Georgia, United States General Placement Service Full time

    Job OverviewGeneral Placement Service is seeking a Senior Professional Liability Claims Adjuster to join our team in a hybrid capacity. This role is integral to our client, a leading Fortune 500 specialty insurance firm with a nationwide presence.Key Responsibilities:Overseeing professional liability claims, including Directors and Officers (D&O), Errors and...