Customer Order Specialist

2 months ago


Portland, Oregon, United States PrideStaff Full time

Customer Order Specialist

Our client is locally owned and operated. They are known as an industry leader in Business Communication Services, offline and online, who brings forward-thinking solutions to their customers.

SUMMARY:

Recruiting for a Customer Support/Administrator who is passionate about working with customers to setup their orders. This role interfaces with the customer, the sales rep and the production team. In this role you are part of a team of 3, all working with a common goal.

PAY: up to $30/hr for well qualified candidates

SCHEDULE: 8:30 am - 5:00 pm Monday - Friday

DUTIES:

  • Responsible for receiving data from the customer, verifying the contents
  • Setting up the customer's orders which can require up to 40 lines of data based on customer specifications
  • Verify the pricing for each line of service data used
  • Communicate what you found to the customer, with production, and co-workers
  • Close out the work order after production has finished
  • A high degree of detail and ability to multi-task
  • Remain calm under pressure and always remain friendly with the customer and co-workers.
  • Learn the USPS postal regulations. and understand print and mail related industry.
  • Talk with customers by phone
  • As needed answer general phone and front door
  • Make pricing estimates for customers
  • Various administrative functions as needed

QUALIFICATIONS:

  • Very friendly, articulate, and effective communicator using both written and verbal communication skills.
  • Excellent Team Partner.
  • Excellent customer service and strong decision making skills
  • Able to accurately handle extremely detailed information.
  • Experience in delivering client-focused solutions based on customer needs.
  • Able to follow detailed instructions and processes and prioritize tasks without supervision.
  • Advanced knowledge and use of Microsoft Office

Preferred Experience:

  • Experience with printing, mail sorting, and highspeed short-run production environments
  • Basic understanding of website constructs, marketing, measurement and analytics, content management, digital marketing, and internet technology
  • Experience with Salesforce CRM

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PrideStaff Portland is a locally owned and operated Staffing Agency. PrideStaff is a winner of the coveted "Best of Staffing" Diamond award for 15 consecutive years for the highest level of satisfaction as rated by our valued Employees and Clients. Allow us to support your job and career search and see the difference PrideStaff can make for you

Compensation / Pay Rate (Up to): $ $30.00



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